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Eric Maqwele
Selling for 6+ years
Total Ads26
Active Ads2
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26Total Ads
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MAIN PURPOSE
To deliver exceptional customer service at the till points as well as artisanal
beverages, thereby creating a positive, lasting impression with the customer.
KEY OUTCOMES
Demonstrates
customer service
Great communication skills in verbal, nonverbal communication that
will impact the experienceDemonstrates a friendly and helpful, can-do attitude when serving
customersDemonstrates customer service skills and knowledge.Identify and resolve a customer’s needsGreets all customers politely as they interact Listens to and resolves customer complaints, suggestions, and
inquiries.
Adheres
to Shopkeeping disciplines
Cleaning and sanitising work areas, utensils, and equipment.
Maintain hygiene and cleanliness standardsExecute all duties as per checklists, quality & traceability
documentation
Cleaning service and seating areas.Execute all duties as per checklists
& adherence to operational standardsSweeps and mops the floor regularlyKeeps the counter and dining area neat
and clean.Compliance to Hygiene & Food Safety
procedures
Management
of stock
Accountable relevant stock in their workstation.Ensure that the restaurant and area is well stockedOpening shift – truck delivery & FIFO in store along with
senior teamRestocks napkins, straws, lids, and other supplies in the dining
area.Inventories supplies and goods with supervising manager, when
necessary.
Processes
till transactions effectively
Records customer orders on an electronic
POS system.Keeps track of a cash drawer and ensures
it is balanced at the end of the shift.Takes money from customers and provides
correct change.Processes credit card and debit card
transactionsTallies orders served and amount of cash
received.
·
High level of attention-to-detail
·
Ability to work in a
fast-paced environment
JOB REQUIREMENTS
·
Preferably grade 12
·
Minimum 1 year Cashier experience is
required for this position
·
Is solidly numerate.
·
Can follow directions and
achieve goals.
·
Demonstrates strong
customer service and interpersonal skills.
·
Is able to communicate
effectively to a variety of clientele.
ADDITIONAL CRITERIA
·
Existing Cashier/Barista experience
is essential
·
Able and flexible to work
different shifts - 6-day flexi shift roster which may be changed to suit the needs
of the operation.
·
Weekends, evenings and
Public Holiday workdays and times is mandatory.Email me now Ericmaqwele@woolworths.co.zaSouth African Citizen Only
11d
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Customer Service•Deliver superior service and maximize customer satisfaction.•Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.•Respond efficiently and accurately to customer complaints.Operations•Accountable to ensure equipment is working, and if not to report it.•Control operational costs and identify measures to reduce and eliminate waste.•Coordinate daily Front of the House restaurant operations.•Check daily access & movement security checks and stock management.•App/Aggregator maintenance and execution•Manage restaurant’s good image and suggest ways to improve it.Adherence to Shopkeeping disciplines•All regulatory practices pertaining to compliance with health and safety regulations.•Ensure compliance with sanitation and safety regulations.•Regularly review product quality.Minimise Shrinkage•Identify and manage all shrinkage hotspots within the department according to company systems and processes.People management•Assist with development and coaching of the team within your department.Page 3 of 2KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)•Strong interpersonal skills•Excellent communication skills•Ability to work independently.•Able to manage and work in a team.•Able to effectively demonstrate product knowledge relative to job function.•Able to follow and adhere to processes, policies, and procedures.•Able to communicate clearly and listen effectively•High level of attention-to-detail•Ability to work in a fast-paced environment.•Strong organisational skills•Numerate•JOB REQUIREMENTS•A matric certificate and relevant management experience are essential for this position.•Hospitality diploma or degree an advantage.•Minimum 2 years previous experience in a FOH Supervisor Role.•Proven customer service experience as a manager.•Extensive food and beverage (F&B) knowledge,•Strong leadership and people management skillsADDITIONAL CRITERIA•Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.•Weekends, evenings and Public Holiday workdays and times is mandatory.•6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.zaPlease note only SA Citizen are allowed to apply please
11d
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