Modern Workplace Engineer

Location - Remote First with occasional in-person engagements in Cape Town or Johannesburg

Job Description

One of our clients is seeking to employ a Modern Workplace Engineer to join their dynamic team.

The primary purpose of a Modern Workplace Engineer is to deliver exceptional customer support by addressing and resolving technical issues primarily related to Microsoft SaaS applications such as Office 365, Microsoft 365, Teams, and Exchange Online.

By leveraging deep knowledge of these cloud platforms, the Modern Workplace Engineer guides customers in troubleshooting problems, offering tailored solutions, and ensuring a seamless experience. This involves proactive monitoring, diagnosing issues, and implementing effective resolutions while adhering to best practices and security standards.

Furthermore, the role emphasizes collaboration with internal teams, including pre-sales and professional services, to escalate and resolve complex issues, driving continuous improvement in service quality and customer satisfaction. The Modern Workplace Engineer also contributes to documentation efforts, sharing insights and best practices to enhance knowledge sharing within the team and with customers.

Responsibilities

• Offer prompt and effective technical assistance to customers utilizing Microsoft M365 platforms, addressing their inquiries and troubleshooting issues.
• Manage and maintain devices using Microsoft Endpoint Manager (Intune), ensuring proper configuration, security policies, and compliance with The company's Gold Standards.
• Manage security features such as Windows Defender, BitLocker, and Conditional Access to ensure the protection of endpoints and data.
• Manage security best practices, including data protection, encryption, and multi-factor authentication, to safeguard devices and data.
• Manage collaboration tools such as Microsoft Teams, SharePoint, and OneDrive to enhance communication and productivity for end-users.
• Administer and manage Microsoft Exchange Online as part of the modern desktop environment. Configure and maintain Exchange Online settings, including user mailboxes, distribution groups, shared mailboxes, and security settings.
• Integrate and leverage Microsoft 365 Defender solutions to enhance threat detection, response, and overall security posture within the modern desktop environment.
• Collaborate with internal teams to configure and manage Defender components such as Microsoft Defender for Endpoint, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps and Microsoft Defender for Office 365
• Utilize scripting languages and automation tools (e.g., PowerShell) to streamline processes, automate tasks, and enhance efficiency.
• Work with the internal teams to develop strategies for patching and updating devices, ensuring they are up-to-da...
  
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