Manager Relations Representative

About the Role
The primary responsibility of this position is to request missing financials from General Partners, making use of both verbal and written communication mediums while creating working relationships with Managers.
Additionally, responses received from request efforts are required to be reviewed and processed within a specific time while continuously striving toward efficient and timeous retrieval of outstanding/ requested financials.
Role based in Stellenbosch and new joiners will be expected to work from the office. Flexible working may be permitted after probation.
Key Responsibilities
Develop and maintain sound working relationships with General Partner points of contact. Review internal data requests for potential inaccuracies prior to communicating externally. Escalate potential issues to appropriate departments if and when they arise while ensuring timeous resolution and responsiveness.
Update internal tools with a high degree of accuracy
Effectively process incoming communication and follow up timeously where required.
Complete assignments while maintaining established quality standards and SLAs.
Request missing financials from General Partners via both verbal and written communication channels.
Experience & Qualifications
Relevant business qualification and/ or experience
2+ years working experience in a similar environment
2+ years client servicing experience
What you can expect ?
Competitive salary
Medical aid
Pension enrolment
Group risk benefits
Employee Assistance Program
Tuition reimbursement
Fun social and engagement calendar
Corporate socially responsible employer
Possibility of working flexibly from home and office (after probation)