Senior IT Technician

Job Title : Senior IT Technician

Department : Information Technology

Reports To : Team Lead: Service Delivery

Paterson Grade : C1

PURPOSE OF JOB

The Senior Desktop Support provides proven senior technical experience and strategic insights to meet the IT needs of staff members of all Metrofile Group companies. The position works in close coordination with both the Service Desk Manager and System Administrators to devise, plan, implement and manage a comprehensive integrated solution.

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

Leadership Capabilities

• Living their Purpose – Identifies and embraces the purpose and values and puts these into practice in their professional life
• Influence – Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive – Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction – Understands objectives for clients, aligns own work to objectives and sets personal priorities
• Talent development – Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Professional Capabilities

• Knows the business and industry – Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices.
• Manages to result – Takes responsibility for assigned areas and contributes to the successful realization of common goals.
• Manages and executes projects – Prepares and manages work plans to ensure efficient and timely completion of work.
• Solves problems – Identifies and solves problems objectively using analysis, experience and judgment.
• Manages quality and risk – Understands and applies quality assurance and risk management procedures in all areas of work performed.
• Manages change and ambiguity – Is adaptive and flexible in the face of change and ambiguity.

Technical Competencies

• Solid technical knowledge in specific functional area.
• Good skills in analysis and report writing.
• Fully competent in Microsoft suite, and programs relevant to role.
• Competent in Windows and Mac Support relevant to role.
• Good understanding of business principles.

Behavioural Competencies

• Communicates very effectively both in writing and verbally.
• Displays good interpersonal and relationship building skills....
  
  https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDIzMjQyMzA2P3NvdXJjZT1ndW10cmVl&jid=1482404&xid=3023242306