Client Services Director

Based in Bryanston R96K - R100K per month There is a bonus structure You will be responsible for: * Development of the Company's Outsource client base in S.A. * Key strategic projects as outlined and agreed with the Global Sales Director * Escalation point for issues in chosen markets Overall Purpose * Full account/client management responsibility Account Directors/Markets as agreed with Global Sales Director to include all categories including Print, POS, Semi Permanent POS, Promotional Goods and all other services * To ensure local teams are compliant savings guidelines and savings targets are achieved * Ensure performance delivery in accordance with budgets * To ensure delivery of all savings and KPI metrics * To work closely with the Senior Management Team to ensure all contractual measures are delivered Principal Accountabilities: * Act as Senior client facing Manager working directly with the Operations Director- * As part of the Senior Team, work with the Operations Director to deliver all strategic objectives and ensure the local teams are performing at the required levels- * Management of sales activities undertaken by Account Directors and therefore their teams in nominated markets- * Maintain, hold and develop lead stakeholder relationships across all markets- * Support Operations Director by managing local reports and business information to ensure key metrics (budgets, invoicing and accurate system performance) are maintained.- * Act as a senior point of contact for escalation alongside Operations Director- * To work closely with the Operations Director to ensure strategic delivery of all measures- * To manage the Operations Teams ensuring optimum service delivery to clients within agreed SLA's- * Alongside the Operations Director - to deal with the escalation of client queries and complaints, if issues are raised, to the satisfaction of the client and the Company- * To ensure that all value added measures are monitored and delivered at all times (Innovation Workshops, Harmonisation Projects, Stakeholder Roadshows).- * To support Company Management in the development of new and existing opportunities through client visits, presentations and other promotional activities- * Senior Manager support to the Operations Director to oversee the budgeting process at Sales and Gross Margin level for the contract Expected Abilities/Skills Required of the Jobholder: * A significant track record running large promotional merchandise and outsource contracts * Proven successful experience at running multi-site teams on a European level * Experience of holding and maintaining excellent high level client relationships * Strong commercial, sales, cost management background- * Excellent knowledge and experience of the promotional merchandise industry, process and product range covering the full spectrum of requirements- * Strong Analytical skills that can be applied to transactional data * Advanced MS Excel skills including the use of pivo