Study Material Administrator / Dispatcher

KPI’s 1) Daily dispatch of books (tasks) 2) Update Stock Sheet, 3) Ordering of books 4)Student Coach calls 5) Processing supplier invoices;0

1: Dispatch Study Material

• Check book tasks daily on Majestic
• Choose relevant courier
• Package books and create waybills on Fastway / Ram online Portals
• Print relevant info packs / schedules / assignment questions from Admin Server/Courses/Study Guides
• Print student cards on the student card printer and give to Nobakhize to double check information
• Organize collection with courier company
• Activate all relevant electronic communications via the CRM
• Accurate notes and records on the CRM
• Update Stock Sheets
• If a student request to collect books, ensure that we have it in stock and prepare collection form. Make sure collection form is signed and attached on Majestic

2: Dispatch Administration

Ensure that correct books are sent out at the correct time

Upkeep of accurate stock levels, order and pre orders over the Festive Season

• Inform students of any delays telephonically
• Assist with stationary orders
• Ensure ICB students are loaded on the ICB website
• Send out ICB module Dispatch schedules to students
• Set next dispatch task for students getting more than 1 module
• Ensure all book queries and complaints are dealt with
• Keep inbox up to date and attend to queries within 24 hours
• Keep sales team informed and up to date as to which books we do not have in stock
• Ensure student’s accounts are up to date before dispatching books
• Process all Returned Mail / Parcels and contact students in this regard to get correct details.
• Inform Accounts Administrator about relevant mail levies
• If a student cancels or changes course, ensure study material is returned to us IN GOOD CONDITION, and new books are sent out. Liaise with Student Registrations and Student Accounts if there are charges for used books.
• If a student has LOST his books, ensure payment is made before dispatching new books.
• If a student has lost his student card, ensure they pay the replacement fee before sending a new card

1. Study Material book Orders

• Keep stock of all study material, update stock spreadsheet once a week
• Keep track of what study material is running low and process orders, especially ICB books
• Send and administer book orders with the respective book suppliers l