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Back Office Manager - Lodge Maintenance
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2 years ago3340 views
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General Details
Location:
Advertised By:Agency
Company Name:ABC Worldwide
Job Type:Full-Time
Description
SPECIALIZED DUTIES
You would be required to be proficient and have substantial experience in the following:
Fields, Painter, Carpenter, Aircon/Refrigeration, Electrical wiring, Plumbing, Diesel Mechanics, Quad Bike Mechanics, Reserve Management, project management, solar farm and ring main maintenance, water and sewerage maintenance
General
- You would report to the Lodge Manager
- You will assist in all the maintenance at your Lodge – including plumbing, electrical (domestic), refrigeration and air conditioning, building, carpentry and general maintenance
- Solar and Hot Water will be your responsibility
- Water Treatment and Sewerage will be your responsibility
- You will be responsible for all routine and preventative maintenance, generator maintenance, fleet maintenance, road maintenance, annual fire break burning and maintaining of the fire break
- You will be liaison between NSE and the lodge for the upkeep of the solar plant
- Project management and managing large teams of staff will be a requirement
Stock and Tools
- You will endeavour to keep a par stock of spares that will allow you to affect emergency and other repairs efficiently
- You will ensure that tools and spares are neatly stored and packed away
- You will perform a stock take of tools monthly and report any shortfalls to the manager
Communication
- Maintain open communication channels with the General or Lodge Managers and Guest Relations
- Managers and ensure that clear feedback loops are in place to ensure that status reports on problems are fed back to those who have reported them
- Hold frequent meetings with Lodge Managers and the Regional Manager
- Attend and partake in the lodge morning meeting daily
- Conduct morning meetings with the other maintenance staff and make sure that good team work exists within the team
- Produce Reports on status of projects and reports on monthly spend
- Produce in depth maintenance plans for routine and preventative maintenance
Guest Relations
- You will be required to assist in hosting guests from time to time
- Ensure that when interacting with guests in the lodge environment that you are well presented
- (Uniform), friendly and courteous
DAILY AND WEEKLY DUTIES
Ensure that the following duties are performed by yourself and your teams at the lodge:
Daily Duties
- Swimming Pools & Pathways
- Clean pool
- Check timer
- Backwash Pool and Clean filter
- Make sure the chairs are neat and tidy
- Take pool ...
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Id Subtitle 1080838339
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ABC Worldwide
Selling for 2+ years
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KPI’s 1) Daily dispatch of books (tasks) 2) Update Stock Sheet, 3) Ordering of books 4)Student Coach calls 5) Processing supplier invoices;0
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Check book tasks daily on MajesticChoose relevant courierPackage books and create waybills on Fastway / Ram online PortalsPrint relevant info packs / schedules / assignment questions from Admin Server/Courses/Study GuidesPrint student cards on the student card printer and give to Nobakhize to double check informationOrganize collection with courier companyActivate all relevant electronic communications via the CRMAccurate notes and records on the CRMUpdate Stock SheetsIf a student request to collect books, ensure that we have it in stock and prepare collection form. Make sure collection form is signed and attached on Majestic
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Inform students of any delays telephonicallyAssist with stationary ordersEnsure ICB students are loaded on the ICB websiteSend out ICB module Dispatch schedules to studentsSet next dispatch task for students getting more than 1 moduleEnsure all book queries and complaints are dealt withKeep inbox up to date and attend to queries within 24 hoursKeep sales team informed and up to date as to which books we do not have in stockEnsure student’s accounts are up to date before dispatching booksProcess all Returned Mail / Parcels and contact students in this regard to get correct details.Inform Accounts Administrator about relevant mail leviesIf a student cancels or changes course, ensure study material is returned to us IN GOOD CONDITION, and new books are sent out. Liaise with Student Registrations and Student Accounts if there are charges for used books.If a student has LOST his books, ensure payment is made before dispatching new books.If a student has lost his student card, ensure they pay the replacement fee before sending a new card
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