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DCC Hotel Group
Selling for 1 year
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Whale Coast Hotel is looking for a Reservations Managerto join our team in Hermanus.If you are detail-driven, organised, and thrive on converting enquiries into confirmed bookings, this could be your opportunity to play a key role in one of Hermanus’ leading hotels.At Whale Coast Hotel, we pride ourselves on professional service, accuracy, and seamless guest communication. The ideal candidate must be confident, proactive, and able to manage multiple booking channels while maintaining strong relationships with guests, agents, and OTA partners.Requirements:• Previous hotel reservations or revenue experience• Strong communication skills in English (written and verbal)• Computer literate with PMS experience (RoomRaccoon advantageous)• Experience working with OTAs such as Booking.com and Expedia• Strong administrative and organisational skills• Ability to work under pressure and meet deadlines• Understanding of rates, availability control, and booking policiesKey Responsibilities:• Managing all reservations (direct, OTA and agent bookings)• Controlling room inventory and rate loading• Responding to enquiries promptly and professionally• Processing payments and monitoring deposits• Ensuring booking accuracy and guest information is complete• Assisting with reports, occupancy tracking, and revenue optimisationSalary: R12,000 – R15,000 per month (depending on experience)If you are passionate about hospitality, revenue performance, and delivering efficient guest communication, please email your CV to info@whalecoasthotel.co.zaJoin a team where precision, professionalism, and service excellence go hand in hand.
21h
HermanusSavedSave
Whale Coast Hotel is looking for a Front Office Receptionist
to join our team in Hermanus.
If you are confident, well presented, organised, and
genuinely enjoy working with people, this could be your opportunity to be the
welcoming face of one of Hermanus’ leading hotels.
At Whale Coast Hotel, we pride ourselves on warm
hospitality, attention to detail, and professional service. The ideal candidate
must be friendly yet firm, able to multitask under pressure, and comfortable
handling guest check ins, check outs, reservations, payments, and general
enquiries with accuracy and efficiency.
Requirements:
• Previous hotel reception or hospitality experience
• Strong communication skills in English
• Computer literate (PMS experience advantageous)
• Ability to work shifts, weekends and public holidays
• Professional appearance and positive attitude
• Strong administrative and organisational skills
Key Responsibilities:
• Managing guest arrivals and departures
• Handling reservations and enquiries
• Processing payments and balancing daily takings
• Assisting guests with local information and requests
• Ensuring a smooth and professional front desk operation
Salary: R8,000 – R10 000 per month (depending on experience)
If you are passionate about hospitality and ready to be part
of a dynamic team in Hermanus, please email your CV to info@whalecoasthotel.co.za
Join a team where service excellence is not just expected,
it is delivered daily.
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