Reservations Manager

Whale Coast Hotel is looking for a Reservations Manager

to join our team in Hermanus.

If you are detail-driven, organised, and thrive on converting enquiries into confirmed bookings, this could be your opportunity to play a key role in one of Hermanus’ leading hotels.

At Whale Coast Hotel, we pride ourselves on professional service, accuracy, and seamless guest communication. The ideal candidate must be confident, proactive, and able to manage multiple booking channels while maintaining strong relationships with guests, agents, and OTA partners.

Requirements:

• Previous hotel reservations or revenue experience

• Strong communication skills in English (written and verbal)

• Computer literate with PMS experience (RoomRaccoon advantageous)

• Experience working with OTAs such as Booking.com and Expedia

• Strong administrative and organisational skills

• Ability to work under pressure and meet deadlines

• Understanding of rates, availability control, and booking policies

Key Responsibilities:

• Managing all reservations (direct, OTA and agent bookings)

• Controlling room inventory and rate loading

• Responding to enquiries promptly and professionally

• Processing payments and monitoring deposits

• Ensuring booking accuracy and guest information is complete

• Assisting with reports, occupancy tracking, and revenue optimisation

Salary: R12,000 – R15,000 per month (depending on experience)

If you are passionate about hospitality, revenue performance, and delivering efficient guest communication, please email your CV to info@whalecoasthotel.co.za

Join a team where precision, professionalism, and service excellence go hand in hand.