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CallForce
Selling for 2+ years
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DMS CAMPAIGN (Digital Media Solutions) – USA night shift
What they will be doing –Lead generation from an existing client base/Cold calling for medical insurance and other campaign
What their typical Day will look like:
Read from a scripted pitchTransfer warm leads to the USA teamWork towards exceeding transfer targetsEnsure high quality standards are adhered to
Candidate requirements:
Matric12 months outbound sales/customer service/Retentions/debt collection/tele sales/lead warming/insurance sales experience (Not essential but preferred)International outbound experience with sales/customer service (Not essential but preferred) Lead generation experience (as a duty)Neutral accentConfident/ PersistentMust be South AfricanMust be available immediately/ must be currently unemployed
Working hours: 16h00pm – 04:00am (night shift)
They will be working Monday – Friday plus 2 Saturdays a month (Possible)
Salary: R7000.00 and travel allowance provided and incentives.
Will be office based: Newspaper House,122 St Georges Mall, Cape town city center, 7925, 2nd floor
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/836678899?source=gumtree
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2d
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We're looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.
Roles & responsibilities
Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are metAbility to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiencyProviding motivation, coaching and feedback to team members to enable them to improve their performanceProvide inputs on process and system to the teamManage teams and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are metMotivate team members and control attritionComplaint and escalation managementProvide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frameClient Interaction, where required – Daily/Weekly/MonthlyProductivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations and information security standardsManagement reporting and oversightMaintain process metrics and reporting on a daily, weekly, monthly and quarterly basisEnsuring accuracy of performance reports and compliance to internal control requirementsAssesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teamsEstablish an environment and work style that promotes the concept of teamwork and professional developmentCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Minimum Requirements
MatricAt least 2 years' experience in a leadership role, in contact centre salesMust be technologically savvyCertificate in supervisory management, ideal but not essentialWillingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policiesAbility to handle escalations and take ownership
Working Hours https://www.ditto.jobs/job/gumtree/1795546671?source=gumtree
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2d
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers' account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/3842007040?source=gumtree
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High earning potential! Earn R20K+ including commission in Leading Telco – Cape Town CBD
We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!
During a Typical Day, you’ll:
Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services.Offer professional advice to clients for upgrades.Set up new customer accounts and update database.Keep up to date and fully informed on product comparisons and new products.
What you get:
Excellent earning potentialBrilliant training and supportFun at work every day – cash prizes, vouchers, branded luxury goods.Instant cash prizes and other incentives
Requirements:
Have at least 1-year outbound tele-sales experience.No criminal recordHave strong sales ability and objection handling.Are proficient in English and 1 other language.Have the tenacity and passion for sales.Proven ability to meet sales targets.
Please see job details below
Title: Sales AgentRole: Outbound SalesSalary: R 4 500 Basic , incentives + commission (Very high earning potential)
Working Hours
Monday, Wednesday, and Friday 08:00AM – 17:00PMTuesday and Thursday 08:00AM – 18:00PM & 2 compulsory Saturdays a month
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3584722105?source=gumtree
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At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.
• Develop and implement plans to successfully deliver exceptional results on campaigns• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solu...
https://www.ditto.jobs/job/gumtree/2598930931?source=gumtree
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2y
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