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CallForce
Selling for 2+ years
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Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
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13d
Higgovale1
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/2122193864&source=gumtree
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13d
Higgovale1
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Outbound B2B Sales Consultant
We are looking for B2B SALES CHAMPIONS to join our high performing sales team in a well-established telecommunications operation. If you are money-hungry, tenacious and love the world of sales, then this is for you!
During a Typical Day, You’ll
· Cold calling pre-existing and new clients to sell variety of products & services
· Offer professional advice to clients for upgrades
· Set up new customers accounts and update existing records
· Keep up to date and fully informed on product comparisons and new products
· Be compliant in all activities in accordance with regulations and professional guidelines and ethics & business rules
Requirements
· Clear criminal record
· Min 6 months – 2 years outbound B2B sales experience
· Strong sales ability & ability to handle client objections
· Proven track record of meeting sales targets (Previous Pay slips to be presented)
· Background in telecommunications will be an advantage
Working Hours
· Monday to Friday & alternate Saturdays
Salary – Basic + potential commission
https://www.ditto.jobs/job/gumtree/2654789992&source=gumtree
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13d
Johannesburg CBD1
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Role Purpose:
The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved.
Knowledge & Education:
Matric:Preferred Subjects:
Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy
Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities.
Language:English proficientClear well-articulated
Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements
https://www.ditto.jobs/job/gumtree/1076293714&source=gumtree
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13d
Higgovale1
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3121126066&source=gumtree
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13d
Higgovale1
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Team Leader - Sales Fulfilment Team
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving.
Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.
Key responsibilities
Work directly with the Operations Team to manage the team.Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.Ensure completion of team schedules and workflow assignments.Closely manage all the different reasons for sales not activated.Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.Ensure that the team is aligned to increase sales to activation ratio above 80%Continuous optimization of current processes.Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.
Requirements and Qualifications
Grade 12 / Matric2+ years or experience in a customer service role1 – 3 years previous sales experience / relevant experience in this specific role.Excellent excel skills
Salary: R12 000 – R15 000
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909791339&source=gumtree
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13d
Johannesburg CBDSuccessfully Added to List
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