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Duties: Travel Coordination & Planning: Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the Collections properties and independent lodges/hotels.Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.Promote upselling and cross-selling opportunities across the Collections properties and experiences.Maintain current and comprehensive knowledge of Collections properties, including rooms, locations, layouts, and services.Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa. Sales & Revenue generation: Meet or exceed monthly and annual sales targets through direct bookings.Track and report on sales performance, conversion rates, and revenue metrics.Identify new business opportunities and contribute to the development of sales strategies and campaigns.Build and maintain strong relationships with high-value clients. Booking Management & Administration: Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.Confirm all bookings via email in a timely manner.Manage reservation files from inception through guest departureFinancial ManagementEnsure timely payment collection for reservationsSubmit monthly reconciliations for bookings and financial breakdowns Guest Services Excellence: Resolve guest complaints promptly and professionallyEnsure all responses and proposals exceed the Collection Journeys standards with accuracy and brand alignmentFollow up with guests post-travel to ensure satisfactionProfessional DevelopmentAttend educational trips and trade events as requiredContribute to departmental profitability through excellent service delivery Requirements: Grade 12 certificateDegree or Diploma in Tourism or HospitalityMinimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)Hospitality/Tourism industry experience (advantageous)Proficiency in MS Office, Tourplan, Res Request (essential)Comprehensive knowledge of Southern & East Africa travel (essential)Excellent command of English language and communication skills (essential)Strong time management and self-disciplineProactive approach with initiative and creative flairTeam player with positive attitude, enthusiasm, and emotional controlStrong commercial acumen and ability to close sales.Expe https://www.executiveplacements.com/Jobs/S/Senior-Journey-Specialist-1261128-Job-Search-02-10-2026-10-11-40-AM.asp?sid=gumtree

24d

Executive Placements

Windsor East

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Key ResponsibilitiesRegional Growth & Revenue OwnershipOwn and deliver regional revenue, margin, and growth targets.Develop and execute a regional business development and market penetration strategy.Identify priority sectors, strategic accounts, and growth opportunities.Build a high-value, sustainable sales pipeline through direct engagement, partnerships, and targeted campaigns.New Business Development & Strategic Account AcquisitionLead complex, high-value sales opportunities from discovery through to contract close.Engage senior client stakeholders at operational and executive level.Conduct site-based discovery to assess compliance risks, audit readiness, and operational challenges.Position integrated, value-led solutions that reduce risk and support regulatory compliance.Commercial Leadership Integrated Pest Management & ConsultingDrive commercial growth of food-industry compliant pest management and consulting solutions.Ensure solutions are risk-based, audit-ready, and aligned with food safety and quality standards.Oversee definition of service scope, KPIs, reporting requirements, and escalation protocols.Proposal, Pricing & Contract OversightLead proposal development and ensure commercial and technical alignment.Translate food safety standards and audit requirements into deliverable commercial solutions.Maintain pricing discipline, margin protection, and commercially sound contract terms.Leadership & Performance ManagementProvide leadership, coaching, and performance management to sales and business development resources where applicable.Build consultative selling capability and strengthen solution-based sales approaches.Pipeline, Forecasting & GovernanceOwn CRM governance, pipeline accuracy, and forecasting for the region.Track performance against targets and proactively manage risks and conversion gaps.Deliver regular management reporting with insights and corrective actions.Client Retention & Account ExpansionProtect and grow revenue through renewals, retainers, and cross-selling.Strengthen long-term strategic relationships with key clients.Ensure effective handover to operations and monitor service outcomes to maintain client satisfaction.Market Intelligence & External RepresentationMonitor competitor activity, pricing trends, regulatory changes, and market dynamics.Represent the business at relevant industry events and regional forums.Key Performance Indicators (KPIs)Regional revenue growth and gross marginNew business value and pipeline coverageConversion rates and deal sizeClient retention, rene https://www.executiveplacements.com/Jobs/B/Business-Development-Manager-1261063-Job-Search-02-10-2026-04-36-15-AM.asp?sid=gumtree

25d

Executive Placements

Windsor East

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Windsor East in Windsor East (106 results)

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