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Underwriting Support (Policy Administrator)

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Minimum requirements:Matric (Grade 12).Relevant insurance qualification (e.g., RE, NQF Level 4/5 in Short-Term Insurance).23 years experience in policy administration or underwriting support within a short-term insurance environment.Proven experience in managing data and documentation accurately within defined deadlines.Knowledge of short-term insurance administration processes.Understanding of policy documentation, endorsements, and renewals.Proficiency in data management and insurance systems (experience with GRAIL advantageous).Strong administrative and organisational skills.Personality Traits:Attention to Detail.Professionalism.Team Orientation.Communication.Conflict Management.Proactivity.Customer Focus.Adaptability.Duties and responsibilities:Policy Administration:Process and issue all new, renewal, and endorsement policies accurately and within defined turnaround times, typically within 24 hours of instruction.Maintain and update policy data on the companys system, ensuring integrity, completeness, and compliance with underwriting standards.Prepare and dispatch renewal documentation and confirmation letters in accordance with internal processes.Action all administrative tasks related to policy extensions, endorsements, and contract notes promptly and correctly.Participate in system testing and assist with identifying process enhancements.Maintain accurate and comprehensive electronic filing and record-keeping using e-docs and Papercloud.Customer and Broker Service:Respond to broker and internal stakeholder queries in a professional, timely, and accurate manner.Develop and maintain effective working relationships with brokers and business development managers to ensure efficient communication and service delivery.Manage potential conflicts and escalations calmly and diplomatically, ensuring resolution in line with company values.Deliver high levels of customer service that reflect the companys commitment to excellence and reliability.Data Accuracy and Compliance:Ensure all policy and customer information is validated and compliant with internal procedures and regulatory requirements.Conduct regular data verification to maintain system integrity and support audit readiness.Adhere to company policies, underwriting guidelines, and confidentiality standards at all times.Process Improvement and Team Support:Contribute to continuous improvement initiatives aimed at enhancing efficiency, accuracy, and service quality.Collaborate effectively with team members to ensure workloads are balanced and deadlines a https://www.jobplacements.com/Jobs/U/Underwriting-Support-Policy-Administrator-1231807-Job-Search-02-13-2026-00-00-00-AM.asp?sid=gumtree

19d

Job Placements

Windsor East

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Duties: Travel Coordination & Planning: Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the Collections properties and independent lodges/hotels.Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.Promote upselling and cross-selling opportunities across the Collections properties and experiences.Maintain current and comprehensive knowledge of Collections properties, including rooms, locations, layouts, and services.Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa. Sales & Revenue generation: Meet or exceed monthly and annual sales targets through direct bookings.Track and report on sales performance, conversion rates, and revenue metrics.Identify new business opportunities and contribute to the development of sales strategies and campaigns.Build and maintain strong relationships with high-value clients. Booking Management & Administration: Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.Confirm all bookings via email in a timely manner.Manage reservation files from inception through guest departureFinancial ManagementEnsure timely payment collection for reservationsSubmit monthly reconciliations for bookings and financial breakdowns Guest Services Excellence: Resolve guest complaints promptly and professionallyEnsure all responses and proposals exceed the Collection Journeys standards with accuracy and brand alignmentFollow up with guests post-travel to ensure satisfactionProfessional DevelopmentAttend educational trips and trade events as requiredContribute to departmental profitability through excellent service delivery Requirements: Grade 12 certificateDegree or Diploma in Tourism or HospitalityMinimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)Hospitality/Tourism industry experience (advantageous)Proficiency in MS Office, Tourplan, Res Request (essential)Comprehensive knowledge of Southern & East Africa travel (essential)Excellent command of English language and communication skills (essential)Strong time management and self-disciplineProactive approach with initiative and creative flairTeam player with positive attitude, enthusiasm, and emotional controlStrong commercial acumen and ability to close sales.Expe https://www.executiveplacements.com/Jobs/S/Senior-Journey-Specialist-1261128-Job-Search-02-10-2026-10-11-40-AM.asp?sid=gumtree

21d

Executive Placements

Windsor East

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Windsor East in Windsor East (105 results)

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