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We are seeking a highly skilled Business Analyst with deep domain expertise in the insurance sector, particularly in compliance, operations, and digital process optimisation. This strategic role is aimed at supporting the foundational redesign of our insurance division to enable future scalability and operational excellence. BackgroundOur Insurance business unit currently operates with a lean team and relies on manual, client-specific processes. While this approach has supported client satisfaction to date, it poses challenges around efficiency, consistency, and scalability as the business prepares for significant growth. We are therefore undertaking a comprehensive operational review to assess and improve our current structures and capabilities. Scope of WorkThe Business Analyst will lead a detailed gap analysis across the following domains:Customer Base: Review segmentation, delivery models, SLA alignment, and reporting.SLAs: Evaluate current performance against service level agreements and suggest standardisation opportunities.Systems: Analyse platform capabilities, data flows, and integration readiness.Processes: Map existing workflows and identify inefficiencies and risk points.People: Assess team structure, roles, skills, and scalability readiness.Compliance: Identify gaps in data processing, security, and regulatory alignment (e.g., POPIA).Reporting: Review internal, customer-facing, B2B, and regulatory reporting practices. ResponsibilitiesThe Business Analyst will be responsible for:Conducting stakeholder interviews and workshops to gather qualitative insights.Documenting and analysing current-state operations across systems, processes, and teams.Identifying compliance risks, inefficiencies, and constraints to scalability.Benchmarking current practices against insurance industry standards and best practices.Producing a comprehensive gap analysis report with clear findings and actionable recommendations.Designing a future-state operating model aligned with growth and strategic goals.Developing a practical roadmap with short-, medium-, and long-term initiatives.Presenting findings and recommendations to senior leadership.Supporting planning and decision-making for implementation phases. Key DeliverablesGap Analysis Report (Operations, Systems, People, Compliance, Reporting)Recommendations for optimisation and standardisationFuture-State Operating ModelRoadmap for scalable growth (Technology, Processes, People)Presentation of findings to executive leadership RequirementsProven experience as a Business Analyst in the insurance sectorStrong background in operational analysis, digital process design, and compliancehttps://www.executiveplacements.com/Jobs/B/Business-Analyst--Insurance-Sector-1196457-Job-Search-06-22-2025-02-00-15-AM.asp?sid=gumtree

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"foundation phase" in Western Cape

foundation phase in Western Cape (19 results)

Results for foundation phase in "foundation phase" in Western Cape in Western Cape