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Telesales RepresentativeLocation: Cpl81 Ltd, Cape Town CBDJob Type: ContractAbout Us:Cpl81 Ltd is a leading provider of procurement in the Energy & Gas sector in Europe. We are dedicated to helping our customers achieve their goals through innovative solutions and excellent customer service.Job Description:As a Telesales Representative, you will be responsible for contacting potential customers in the UK over the phone to promote and sell our products/services. You will be expected to build relationships with customers, understand their needs, and provide solutions that meet their requirements. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to succeed.Responsibilities:- Contact potential customers via phone to promote and sell products/services- Build and maintain relationships with customers- Understand customer needs and provide solutions- Meet sales targets and goals- Keep accurate records of sales activitiesRequirements:- Previous experience in telesales in the UK or a similar role- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Strong negotiation and closing skills- Goal-oriented and self-motivatedBenefits:- Competitive salary- Unlimited Commission structure- Training and development opportunities- Friendly and supportive work environmentIf you are passionate about sales and enjoy interacting with customers, we would love to hear from you. Apply now to join our dynamic team and take your career to the next level!Please forward your cv to selwyn@cpl81.comPREVIOUS APPLICANTS NEED NOT REPLY.
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Results for customer service jobs in "customer service jobs" in Western Cape in Western Cape
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The Customer Service Agent is responsible for providing efficient, friendly, and professional support to customers. The role focuses on handling enquiries, processing orders, resolving issues, and ensuring a positive customer experience that supports business growth and customer loyalty.Key ResponsibilitiesRespond promptly and professionally to customer enquiries via WhatsApp line, email, phone, and in personProvide clear and accurate information regarding products, services, and processesResolve customer issues, complaints, and queries in a calm and solution-oriented mannerFollow up to ensure customer satisfaction after resolving issuesEscalate complex matters to the relevant departments when necessaryMaintain accurate records of customer interactions and outcomesCoordinate with internal teams to ensure smooth and timely customer supportContribute to continuous improvement of customer service processesUphold company standards of professionalism in all customer interactionsRequired Skills & CompetenciesExcellent verbal and written communication skillsStrong customer service orientation and problem-solving abilityGood organizational and time-management skillsAbility to remain calm and professional under pressureAttention to detail and accuracyBasic computer literacy (email, spreadsheets, order systems)Ability to work independently and as part of a teamExperience & QualificationsPrevious customer service or administrative experience preferredMatric / equivalent qualificationExperience in a sales or service environment is an advantagePersonal AttributesFriendly, patient, and professional demeanorReliable and responsibleProactive and solution-oriented, quick thinker.Willingness to learn about products and systemsWorking hours: Full time permanent positionArea: Cape Town, office based in Woodstock.Salary: R12 000 – R16 000
https://www.jobplacements.com/Jobs/C/Customer-Care-Agent-1259121-Job-Search-02-04-2026-05-00-15-AM.asp?sid=gumtree
5d
Job Placements
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The Customer Services Controller provides real-time ecommerce support to customers, drivers, and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting end-to-end order fulfilment, and ensuring a high-quality customer experience within a fast-paced ecommerce retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platformsSupport drivers and customers with order tracking, delivery issues, and escalationsDrive First Contact Resolution (FCR) and proactive issue resolutionMonitor orders against SLAs and work with operations to resolve delaysAct as a key link between ecommerce operations, clients, and delivery teamsIdentify trends in customer issues and escalate systemic problemsEnsure professional, friendly, and efficient customer interactions at all timesHours12-hour retail shifts (08:00–20:00, rotational)Transport provided if ending 20h00RequirementsMatric (Grade 12)Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support roleStrong understanding of ecommerce order fulfilment, logistics, or supply chain processesProficient in Microsoft Office (especially Outlook and Excel)Comfortable working retail shifts, including weekends and SundaysDiploma in Logistics, Supply Chain Management, or related field (Advantageous)Experience in a blended or multi-channel contact cen
https://www.jobplacements.com/Jobs/C/Customer-Service-Controller-1260617-Job-Search-02-09-2026-05-00-16-AM.asp?sid=gumtree
4h
Job Placements
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Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.Key Responsibilities:Operational ManagementDrive store performance to achieve and exceed sales targets.Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.Ensure consistent implementation of merchandising and marketing standards.Attract and retain a strong and loyal customer base.Inventory ManagementOversee inventory controls and ensure effective stock management.Monitor store performance in line with stock availability and customer demand.Customer ServiceEnsure exceptional customer experiences that exceed expectations.Review and act on Mystery Shopper reports and customer feedback.Resolve product and service-related complaints quickly and effectively.Lead by example in reinforcing a customer-first culture among staff.People ManagementTrain, develop and motivate staff to reach full potential.Plan for succession and promote internal growth.Manage performance consistently and fairly.Foster a positive, engaging and productiv
https://www.jobplacements.com/Jobs/A/Assistant-Store-Manager-Cape-Town-1260753-Job-Search-02-09-2026-13-00-16-PM.asp?sid=gumtree
4h
Job Placements
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Responsibilities:Serve as the main point of contact between customers and the workshopProfessionally receive vehicles and advise customers on service and repair requirementsOpen, manage, and close job cards accurately and efficientlyCommunicate repair progress, costs, and timelines clearly to customersLiaise with technicians, workshop controllers, and the parts department to ensure smooth workflowPromote additional service or repair work where appropriateEnsure high levels of customer satisfaction and adherence to CSI standardsHandle customer queries and complaints in a calm and professional mannerMaintain accurate records and ensure compliance with OEM and dealership processesRequirements:Minimum 3-5 years experience as a Service Advisor within a franchised dealership in the motor industryStrong understanding of OEM processes, warranty claims, and service workflowsExcellent communication and interpersonal skillsProfessional, well-presented, and customer-focusedStrong administrative skills with attention to detailComputer literate (DMS / dealer systems experience essential)Valid drivers licenceMature, reliable, and emotionally intelligentCalm under pressure and confident dealing with difficult customers Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than Tuesday 10 February 2026.
https://www.jobplacements.com/Jobs/E/Experienced-CheryHavalGWM-Service-Advisor-Western--1259641-Job-Search-02-05-2026-10-03-44-AM.asp?sid=gumtree
4d
Job Placements
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About Us: We are a dynamic [dealership in the Western Cape, committed to delivering exceptional customer service and ensuring smooth operations. We are seeking a motivated and detail-oriented Bookings Clerk to join our team.Key Responsibilities:Schedule and manage customer appointments for services, repairs, and maintenanceMaintain accurate records in booking and workshop management systemsCommunicate with customers via phone, email, and in-person to confirm bookings and provide updatesCoordinate with technicians, service advisors, and internal teams to ensure efficient workflowPrepare reports and documentation related to bookings and service schedulesEnsure excellent customer service by addressing enquiries and concerns professionallySupport administrative and operational tasks as requiredRequirements:Minimum Grade 12 / Matric certificate5+ years experience in a bookings, administration, or motor industry environment is preferredStrong communication and customer service skillsProficient in MS Office and basic computer systemsExcellent organizational, multitasking, and time management abilitiesAbility to work under pressure and meet deadlinesAttention to detail and a proactive attitudeWhat We Offer:https://www.jobplacements.com/Jobs/B/Bookings-Clerk-1259175-Job-Search-2-4-2026-12-37-31-PM.asp?sid=gumtree
5d
Job Placements
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We are seeking an experienced Sales Consultant based in George to service, maintain, and grow an existing customer base while developing new business through products and services.Key Responsibilities:Manage and grow an allocated customer portfolioIdentify and develop new business opportunitiesConduct customer visits and promote products/servicesPrepare quotations, follow up on orders, and ensure after-sales serviceAnalyse sales performance and submit regular reportsWork within agreed turnover and gross profit budgetsAdministration:Maintain accurate customer and sales recordsLog interactions and manage contractsSubmit new business, lost business, and expense reportsRequirements:Minimum 5 years’ sales experience with proven resultsRelevant Sales or Marketing qualification (advantageous)Valid driver’s licence and reliable transportProficient in MS Office (Excel essential) and sales systemsStrong communication skills in English and AfrikaansCompetencies:Excellent selling, negotiation, and customer service skillsPlanning, organising, an
https://www.jobplacements.com/Jobs/S/Sale-Consultant-George-1257918-Job-Search-02-02-2026-03-00-15-AM.asp?sid=gumtree
7d
Job Placements
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Minimum requirements:Golf enthusiast.No experience needed.Matric or equivalent.Solid understanding of golf accessories.Personality Traits:Passionate about golf and customer service.Friendly and approachable.Reliable and responsible.Good communicator.Quick learner.Organised and detail-oriented.Ability to work well in a team and independently.Problem-solving mindset, especially in customer service situations.Duties and responsibilities:Reports directly to the Golf Shop Manager and assists in daily shop operations.Increases sales and maintains high customer service standards.Opens and closes the golf shop, sells merchandise, and supervises part-time staff.Ensures the golf shop is clean, organised, and well-merchandised.Creates a first-class experience for all customers and liaises with the Director of Golf.Adheres to golf shop policies, procedures, and operational guidelines.Assists in product, sales, and service training for staff.Attends meetings and provides operational feedback.Handles and resolves customer complaints, escalating when necessary.Prepares daily reports, cash-ups, and performs stock counts as required.Manages stock receiving, checks deliveries against invoices, and maintains accurate documentation.Promotes golf lessons, club facilities, and assists with competitions and scoring.Monitors market trends, competitor activity, and performs other duties as required.Please note that only candidates who meet all the requirements will be contacted for the opportunity. We look forward to receiving your application!
https://www.jobplacements.com/Jobs/S/Sales-Assistant-1252645-Job-Search-01-16-2026-04-27-31-AM.asp?sid=gumtree
19h
Job Placements
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Commercial Refrigeration Solutions / Client ServiceBASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Minimum qualification Grade 12Relevant tertiary qualification will be advantageRefrigeration knowledge will be an advantageMinimum of 5 Years experience in a customer-service environmentMinimum of 3 Years experience in a supervisory/management roleIT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)Experience in Sage Evolution an advantageWillingness to work standbyExcellent communication skillsGood interpersonal skillClear and professional articulation when answering customer callsEnjoy working in a team environmentPositive attitude and ability to work against deadlines, proactively solve problemsAble to work under pressure DUTIES: Management:Responsible for customer after-sales services.Define performance KPIs for the team and track performance.Administer, finalize, and approve overtime on a weekly basis.Keep track of recalls by technicians, customers, and cabinet types on a weekly basisrecord reasons and corrective actions.Promote teamwork within the department and cross-functionally. Actively resolve issues that arise.Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.Perform duties cross-functionally with other departments when needed. Additional Responsibilities:Schedule call-outs with in-house technicians and subcontractors.Monitor call logging and provide tickets on the in-house system.Prepare and approve customer quotes as needed.Collect and address customer feedback regarding call-outs.Manage the weekend stand-by schedule. Administration:Liaise with senior management and directors regularly for feedback.Responsible for national ticketing and service performance of the service team.Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines.Prepare and sign off on customer quotes as needed.Monitor customer feedback regarding call-outs and immediately address any poor service feedback.Manage the weekend staff stand-by schedule.Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the companys health and
https://www.jobplacements.com/Jobs/C/Client-Service-Manager-Refrigeration-industry-1167545-Job-Search-02-09-2026-00-00-00-AM.asp?sid=gumtree
19h
Job Placements
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REQUIREMENTSGrade 12 / Matric qualificationDemonstrated experience in an internal sales role, ideally within the building materials sectorStrong verbal and written communication skills, with the ability to build and maintain lasting client relationshipsHighly organised and detail-focused, capable of managing quotations, sales orders, and follow-ups efficientlyProactive, solution-driven, and committed to delivering excellent customer service DUTIESHandle inbound sales enquiries from contractors, fabricators, wholesalers, and walk-in customersPrepare and follow up on quotations for aluminium products, systems, and accessoriesProcess sales orders accurately, ensuring correct specifications, pricing, and lead timesProvide product advice and technical support on aluminium profiles, systems, and finishesLiaise with production, warehouse, and dispatch teams to ensure orders are fulfilled on timeMaintain regular contact with customers to manage order progress and resolve queriesSupport external Sales Representatives with quotes, pricing, and customer informationCapture and update customer details, quotes, and orders on the company CRM or ERP systemHandle after-sales support, including order amendments, returns, and customer queriesEnsure a high level of customer service while meeting sales targets and turnaround times Salary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.jobplacements.com/Jobs/I/Internal-Sale-Consultant-Aluminium-1259717-Job-Search-02-05-2026-10-34-15-AM.asp?sid=gumtree
4d
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What Youâ??ll DoProactively contact customers, promote product lines, market specials, and support external sales visitsGrow the Diesel Pump Room customer base and assist in sourcing new products and suppliersPrepare quotations, process invoices, manage COD accounts, and track backordersAssist customers with diesel parts selection and provide accurate technical guidanceMaintain customer relationships through prompt communication on deliveries, logistics, claims, and supply issuesHandle returns, manage credits, and escalate account concerns when neededMaintain accurate customer information, track lost sales, and assist with stock counts and trade eventsEnsure a professional, organised workstation and uphold high service standardsWhat Youâ??ll BringMatric (essential)Strong technical knowledge of Diesel Fuel Injection systemsTrade Test / Diesel Fuel Injection Certification (advantageous)Experience in internal sales or technical salesExcellent communication and customer service skillsAbility to multitask, work accurately, and remain organised in a fast-paced environmentA proactive and reliable attitudeTo Apply
https://www.jobplacements.com/Jobs/I/Internal-Sales-Counter-Sales-1242324-Job-Search-02-04-2026-00-00-00-AM.asp?sid=gumtree
6d
Job Placements
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RESPONSIBILITIES/KEY PERFORMANCE AREAS (KPA):Achieve Budget Sales and MarginSuperior Customer ServiceCash ManagementData IntegrityIn store Merchandising standardsMarketingStaff development and managementGeneral AdministrationRisk ManagementContinuous ImprovementDevelop & Maintain knowledge & skills on Custom Fitting Services.REQUIREMENTS:Business acumenManagement skillsLeadership skillsSelf-MotivationCustomer Engagement skillsGolf Operations ExperienceCommunicationComputer literacyIn depth product knowledge of Golf equipmentBudgeting:Set monthly and weekly budgets for Golf Shop Team Members.Manage sales staff daily against % of budget in the following areas:Overall salesMarginsMarkdown salesUsed salesDemo unit salesnumber of customer engagementsManagement of basket size through up-selling, on selling and other sales techniques.Control discounts to maximize margin.Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.Customer Service:Ensure the company’s purpose is fully understood and lived by all team members in daily activities.Deliver superior customer service experience to all customers.Maintains and enforces the company service non-negotiable.Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.ADDITIONAL COMPETENCY REQUIREMENTS:LogicalAnalyticalNumerateEffective SellerMulti-taskingCommunicate effectively, including presentation skillsWork effectively as a team member and leaderTime management – both personal as well as golf shop teamInterest in sportsAbility to work under pressure
https://www.jobplacements.com/Jobs/P/Pro-Shop-Manager-Global-Golf-Retail-1258449-Job-Search-02-03-2026-03-00-16-AM.asp?sid=gumtree
6d
Job Placements
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Responsibilities:To manage and operate the Service DepartmentTo ensure that quality service at a reasonable cost is offered to customers while maintaining a profitable operationSupervise and Manage departmentEstablish financial and operational objectives, and prepare monthly forecastControl performance quality of departmental. (Daily operating control, efficiency and productivity control, warranty report, telephone survey)Establish job description and keep up to-dateSelect and train key personnelEvaluate performance of employees, based on job descriptions and departmental objectivesOutline training programs for the Service Department and coordinate dealership technical training, such as product knowledge courses for Sales DepartmentHandle difficult customer complaintsDetermine the need for new tools and equipment and arrange the purchase of such materialsSuitable technical experienceRequirements:Qualified TechnicianChery/Haval/GWM experience preferredGood customer relations abilityAbility to manage employees in the workshopAbility to plan and control all the activities in the service departmentProduct knowledgeService Administrative skills Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than Tuesday 10 February 2026.
https://www.jobplacements.com/Jobs/E/Experienced-CheryHavalGWM-Workshop-Manager--Wes-1259640-Job-Search-02-05-2026-10-03-44-AM.asp?sid=gumtree
4d
Job Placements
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Customer Services Representative (UK Market)Empower UK beauty professionals through smart SaaS support and engagementCape Town CBD, Office-based | R18,000 R25,000 per month (CTC)About Our ClientJoin a fast-growing Beauty & Wellness Tech company redefining how salons, spas, and beauty professionals engage with their clients through innovative SaaS solutions. This company operates at the intersection of beauty, technology, and customer success, providing digital tools that empower UK-based users to thrive.The Role: Customer Services RepresentativeThis is an in-office role based in Cape Town, focused on delivering high-quality live chat support to both end-users and business clients in the UK market. You will manage AI-powered chat systems, resolve customer issues, support sales engagement, and contribute to product improvement by identifying common user pain points. Your contribution is critical to ensuring seamless customer journeys, strong retention, and successful platform adoption across the UK user base.Key ResponsibilitiesMinimum 2 years experience in B2B sales or client support, ideally in a SaaS or tech-driven environmentOperate and fine-tune AI-powered live chat systems (e.g., Intercom, Zendesk) to ensure seamless customer experiencesContinuously improve chatbot flows, content, and decision trees based on feedback and analyticsAnalyze engagement data to optimize automation and reduce friction in the support journeyHandle real-time inquiries from UK-based business clients and end-users with empathy and professionalismGuide users through onboarding, account setup, troubleshooting, and advanced feature usageCollaborate with product and onboarding teams to resolve issues and drive long-term customer successIdentify upsell and cross-sell opportunities during live chat interactionsSupport demo scheduling, lead qualification, and provide guidance to prospectsProactively re-engage inactive users to boost platform usage and satisfactionEscalate technical issues in a timely manner, ensuring resolution aligns with service-level agreements (SLAs)Maintain and update internal knowledge base documentationTag and report recurring user queries to inform automation and product improvementsAbout YouMinimum 2 years of experience in client support or B2B sales roles, ideally within SaaS or tech environmentsDirect experience supporting or selling to UK-based clients is essential, with an understanding of local communication styles and customer expectationsConfident communicator with clear, persuasive, and professional English both written and verbalComfortable managing the full sales cycle, including demos, lead nurturing, closing, and onboardingDigitally savvy, with proficiency in Salesforce, Slack, Google Workspace, and Mic
https://www.jobplacements.com/Jobs/C/Customer-Services-Representative-UK-Market-1260658-Job-Search-2-9-2026-10-24-17-AM.asp?sid=gumtree
4h
Job Placements
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