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ENVIRONMENT:A Managed IT Services Provider is seeking a Junior Technical Manager who will be supporting the Technical Manager in overseeing daily technical operations, managing technicians, coordinating projects and ensuring high-quality service delivery. This role bridges hands-on technical work with people management and operational coordination. The position focuses on improving technician performance, maintaining service standards, assisting with project delivery and helping grow the technical division into a profitable, efficient unit. DUTIES:Team & Technician SupportAssist with managing field technicians and installersAllocate jobs and support daily schedulingMonitor attendance, productivity and job completionProvide on-the-job coaching and basic performance feedbackAssist with onboarding and training of new techniciansEnsure technicians follow company processes and standards Technical OversightSupport troubleshooting of escalated technical issues (CCTV, networking, VoIP, IT support)Review completed jobs for quality and complianceAssist with site inspections and installations when requiredEnsure correct use and care of company tools, vehicles and equipment Job & Project CoordinationHelp manage small to medium technical projectsEnsure jobs are completed on time and within scopeLiaise with sales and admin teams regarding technical requirements Customer ServiceHandle client queries or complaints escalated from techniciansEnsure professional conduct on customer sitesAssist in improving customer satisfaction and service delivery standards Reporting & AdministrationAssist with KPI tracking for techniciansProvide basic reports on job status, call-outs and productivityHelp maintain accurate records in ZOHO CRMSupport stock control and technical inventory management REQUIREMENTS:Minimum RequirementsQualificationsCertificate or diploma in IT / Networking / Technical fieldExperience2–4 years hands-on technical experience (IT support, CCTV, networking, or similar)Some leadership or senior technician exposure advantageous Skills & CompetenciesTechnicalStrong understanding of IT infrastructure and/or CCTV systemsBasic networking knowledgeAbility to troubleshoot hardware and software issues ManagementBasic people management skillsAbility to motivate techniciansGood organisational and time https://www.jobplacements.com/Jobs/J/Junior-Technical-Manager-CPT-1261300-Job-Search-02-11-2026-03-00-15-AM.asp?sid=gumtree

15d

Job Placements

Bo-Kaap

Billing Specialist & Customer Service Retention Ma

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Key ResponsibilitiesDepartment Design & LeadershipPartner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.Design scalable workflows for billing, retention, missed collections, and client escalation handling.Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.Billing & Debit Order ManagementArchitect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.Liaise with debit order service providers and ensure technical and financial alignment.Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.Oversee missed debit resolution and develop proactive collection strategies.Track and escalate premium-related issues to ensure policy integrity and compliance.Customer Service & RetentionHandle and resolve customer queries related to claims, billing issues, missed payments, and cancellations.Build and train a customer support team capable of managing inbound and outbound retention workflows.Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.Ensure a seamless claims experience by coordinating with underwriters and policy administrators.Compliance & Process ExcellenceDocument all billing, retention, and support processes for internal use and audit compliance.Ensure strict POPIA compliance in all customer communications and data handling.Contribute to onboarding new insurance products/books, ensuring systems and service readiness.â?? RequirementsExperience & Skills:3+ years in billing, finance operations, customer service, or insurance administration.Proven ability to manage and improve debit order collection systems.Demonstrated experience in building or scaling a support or finance function.Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).Strong analytical, process-mapping, and reconciliation skills.Excellent communication, leadership, and negotiation skills.Bonus if you have:Insurance, claims, or financial services background.Project management experience.Experience with tools like Debi Check, Netcash, Sage, or Xero.ð??? What We OfferCompetitive market salary + performance incentives.Flexible working model (remote/hybrid).Hig https://www.executiveplacements.com/Jobs/B/Billing-Specialist--Customer-Service-Retention-Ma-1200072-Job-Search-07-03-2025-10-06-35-AM.asp?sid=gumtree

8mo

Executive Placements

Greyville