Junior and Senior Developers in Rustenburg

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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-1246597-Job-Search-12-12-2025-04-00-55-AM.asp?sid=gumtree

Job Placements

Potchefstroom

Learning and Development Business Partner: Technic

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Purpose of the role: To oversee, design and implement comprehensive learning and training programs to enhance the knowledge, skills, and competencies of employees within The Company, developing a skilled and productive workforce, supporting employee growth, and aligning learning initiatives with the specific needs and challenges of the mining sector and driving engagement for professional development through the optimisation of Learning and Development processes, systems and procedures, while ensuring regulatory compliance. To provide support the Senior Human Resources Manager with the delivery of functional obligations to the required stakeholders at a high quality while maintaining and increasing the relevant standards, so as to deliver accredited training to all learners, that adheres to the Companys Regulatory requirements.Role Context Operational Management Provide input to strategic plans of the section by compiling comprehensive operational plans, converting the Human Resources (HR) Department into an enabler of the overall business strategy of the organisation.Keep abreast of changes in relevant guidelines and other legislation, to make recommendations where policies, processes and/or procedures require amendment.Develop a robust learning and development strategy that aligns with the organisations long-term goals, industry best practices, and regulatory requirements; so as to build a competent workforce that is able to deliver on the organisational objectives. Learning and Workforce Development Manage specialised technical training programs, workshops, and hands-on training sessions focused on mining-specific topics such as mining operations, equipment operation, safety protocols, environmental practices, and mining regulations, to ensure optimal opportunity for the Companys workforce to build up the required skills and knowledge before application in their daily activity, as per their work requirements.Explore and maintain awareness of all industry trends, innovations, legislation and advancements in mining technology and practices to incorporate relevant content into the training material, ensuring that the training is updated with all current and future best practice and technological insights as needed by any new mining equipment, procedures and legislation.Oversee the facilitation and facilitate technical training sessions for employees at various levels, by utilising engaging instructional techniques and learning methodologies to ensure effective knowledge transfer.Prioritise safety in all training programs, including hazard identification, risk assessment, and adherence to safety procedures, as established by the Safety, Health and Environment (SHE) Department, to promote a culture of safety and minimise workplace incidents.Oversee https://www.executiveplacements.com/Jobs/L/Learning-and-Development-Business-Partner-Technica-1245410-Job-Search-12-08-2025-10-31-12-AM.asp?sid=gumtree

Executive Placements

Hartbeespoort

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