Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for Find Software & Web Developer Jobs in Potchefstroom in Potchefstroom
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-FebMarch-1262923-Job-Search-02-16-2026-10-01-37-AM.asp?sid=gumtree
3d
Job Placements
Ads in other locations
1
1
Qualifications and SkillsGrade 12 Certificate.3 years call-centre experienceConversant in at least 2 languages, of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transportResponsibilitiesActively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.Accurate logging and verification of all detected incidentsDissemination of information regarding active incidentsDispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidentsMonitor, record and report all roadside and TMC requirement malfunctionsAccurate and timeous completion of all administrative functions related to KPIâ??s.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.
https://www.jobplacements.com/Jobs/T/Traffic-Management-Operator-1234463-Job-Search-01-23-2026-00-00-00-AM.asp?sid=gumtree
1mo
Job Placements
Save this search and get notified
when new items are posted!