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Support Team Lead (First Response)We are seeking a Support Team Lead (First Response) to oversee and motivate our frontline IT support team. This role is responsible for ensuring the delivery of high-quality technical support services, maintaining strong customer relationships, and driving operational efficiency. The Team Lead coordinates closely with internal teams and customers, acting as a central escalation point and championing continuous improvement within the support function.Job SummaryThe Support Team Lead manages the daily operations of the L1 and L2 support teams, ensuring the delivery of efficient, customer-focused IT support. This role provides technical and professional guidance, oversees performance and service quality, and collaborates with other departments to resolve issues and meet organisational objectives. The Team Lead is a mentor, problem-solver, and key contact for customers.Key ResponsibilitiesCustomer Service and CommunicationServe as a primary customer contact, maintaining regular engagement with key client stakeholders.Ensure high levels of customer satisfaction through clear and proactive communication.Team Leadership and DevelopmentLead, coach, and support L1 and L2 engineers to deliver effective service and achieve performance targets.Motivate the team and promote a positive, collaborative work environment.Recruitment and OnboardingConduct interviews, participate in hiring decisions, and support onboarding for new team members.Performance ManagementConduct regular 1:1 meetings and performance reviews.Provide constructive feedback a
https://www.executiveplacements.com/Jobs/S/Support-Tam-Lead-First-Response-1243307-Job-Search-11-29-2025-02-00-14-AM.asp?sid=gumtree
14h
Executive Placements
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Qualifications and ExperienceEducationDegree/Diploma in Electrical Engineering, Instrumentation, Industrial IT, or a related field.Experience37 years experience in OT systems engineering or industrial automation.Proven experience in industrial network design, configuration, and maintenance.Exposure to OT cybersecurity, firewall management, and system hardening.Technical SkillsKnowledge of industrial communication protocols: EtherNet/IP, PROFINET, Modbus TCP, OPC, MQTT.Experience with Cisco, Fortinet, or Palo Alto industrial firewalls.Working knowledge of SCADA, PLC, and DCS systems.Experience with Windows Server, AD, VMware/Hyper-V an advantage.Key CompetenciesStrong analytical and troubleshooting capability.Deep understanding of both IT and OT environments.Ability to work independently and under pressure in production settings.Excellent communication, documentation, and teamwork skills.High commitment to safety, reliability, and cybersecurity best practices.Key ResponsibilitiesOT Network ManagementDesign, configure, and maintain industrial OT networks and infrastructure.Manage network devices including switches, routers, firewalls, and segmented OT networks.OT CybersecurityImplement and maintain OT cybersecurity standards aligned with corporate IT policies.Manage and monitor OT firewalls, ACLs, security zones, and intrusion controls.Conduct vulnerability assessments and ensure system hardening.System IntegrationIntegrate OT systems with SCADA, PLC, and DCS environments for seamless data flow.Support communication protocols such as Modbus, OPC, PROFINET, EtherNet/IP, and MQTT.Collaborate with automation and control teams to optimize data exchange between plant floor and enterprise systems.Standards and DocumentationDevelop, maintain, and enforce OT standards and architecture guidelines.Maintain accurate documentation for OT assets, network configurations, and change control.Hardware and Network SupportSpecify, configure, and support industrial hardware: switches, gateways, servers, firewalls.Troubleshoot complex network and hardware issues in production environments.Automation SupportAssist with communication setup and monitoring for PLC, SCADA, and DCS systems.Support automation projects involving OT networking and data integration.Plant SupportProvide standby support for O
https://www.executiveplacements.com/Jobs/O/OT-Systems-Engineer-1243726-Job-Search-12-01-2025-22-09-46-PM.asp?sid=gumtree
3d
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Qualifications and ExperienceEducation- Degree/Diploma in Electrical Engineering, Instrumentation, Industrial IT, or a related field.Experience- 37 years experience in OT systems engineering or industrial automation.- Proven experience in industrial network design, configuration, and maintenance.- Exposure to OT cybersecurity, firewall management, and system hardening.Technical Skills- Knowledge of industrial communication protocols: EtherNet/IP, PROFINET, Modbus TCP, OPC, MQTT.- Experience with Cisco, Fortinet, or Palo Alto industrial firewalls.- Working knowledge of SCADA, PLC, and DCS systems.- Experience with Windows Server, AD, VMware/Hyper-V an advantage.Key Competencies- Strong analytical and troubleshooting capability.- Deep understanding of both IT and OT environments.- Ability to work independently and under pressure in production settings.- Excellent communication, documentation, and teamwork skills.- High commitment to safety, reliability, and cybersecurity best practices.Key ResponsibilitiesOT Network Management- Design, configure, and maintain industrial OT networks and infrastructure.- Manage network devices including switches, routers, firewalls, and segmented OT networks.OT Cybersecurity- Implement and maintain OT cybersecurity standards aligned with corporate IT policies.- Manage and monitor OT firewalls, ACLs, security zones, and intrusion controls.- Conduct vulnerability assessments and ensure system hardening.System Integration- Integrate OT systems with SCADA, PLC, and DCS environments for seamless data flow.- Support communication protocols such as Modbus, OPC, PROFINET, EtherNet/IP, and MQTT.- Collaborate with automation and control teams to optimize data exchange between plant floor and enterprise systems.Standards and Documentation- Develop, maintain, and enforce OT standards and architecture guidelines.- Maintain accurate documentation for OT assets, network configurations, and change control.Hardware and Network Support- Specify, configure, and support industrial hardware: switches, gateways, servers, firewalls.- Troubleshoot complex network and hardware issues in production environments.Automation Support- Assist with communication setup and monitoring for PLC, SCADA, and DCS systems.- Support automation projects involving OT networking and data integration.Plant Support- Provide standby support for OT systems during plant operations.- Participate in RCA processes and drive continuous improvement for plant reliability.
https://www.executiveplacements.com/Jobs/O/OT-Systems-Engineer-1242924-Job-Search-11-27-2025-10-06-36-AM.asp?sid=gumtree
7d
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Location: PietermaritzburgWe are currently recruiting for a dynamic Internal IT Sales Representative to join a well-established company within the IT industry.The successful candidate will play a key role in driving sales, managing enquiries, and ensuring customers receive world-class service from first contact to final delivery. If you’re passionate about technology, have a sharp eye for detail, and take a proactive approach to problem-solving — I’d love to hear from you!Key Responsibilities:Develop a solid understanding of our products and services to confidently communicate their value to customers.Manage and process quotes, orders, and all sales-related enquiries via phone, email, and walk-in customers.Source and confirm pricing and product availability from suppliers.Analyse and interpret customer enquiries to ensure accurate product selection and technical specification.Collaborate with the team to deliver excellent customer service and maintain strong client relationships.Maintain regular contact with existing and prospective customers to build lasting partnerships.Keep accurate records of customer interactions, sales activity, and pipeline updates.Assist with filing and general administrative support within the sales department.Perform other reasonable duties related to the role.Requirements:Previous experience in a sales support or customer service role within the IT industry.Excellent communication and interpersonal skills (verbal and written).Strong pr
https://www.executiveplacements.com/Jobs/I/Internal-IT-Sales-Representative-1238955-Job-Search-11-13-2025-02-00-15-AM.asp?sid=gumtree
22d
Executive Placements
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An experienced CAD Operator is required by a well
established shopfitting company in Pietermaritzburg. Must be Proficient in
AutoCAD. Minimum of 5 year’s experience is required. Accuracy and attention to
detail are imperative.
CV’s must be emailed to cv@jjs.co.za
3mo
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