Salt River Online Classified Ads | Gumtree Classifieds Salt River

Clear All

Results for Salt River in Salt River

Save

Employment Type: Full-time Roemer’s Grinding Works, a trusted cutting solutions provider, is seeking a dedicated and customer-focused Customer Service Consultant to join our team. This role is central to our customer experience and requires a highly organised individual who can manage customer interactions from order placement through to invoicing and dispatch. Key Responsibilities The successful candidate will be responsible for the following: · Acting as the primary point of contact between customers and the company · Taking customer orders and providing accurate, reliable quotations for products and services · Responding professionally to customer enquiries, requests and complaints via telephone, email and social media platforms · Following clear receiving, production and dispatch procedures, including post-production updates · Tracking and reporting on job progress up to invoicing, payment and dispatch · Communicating order status updates to customers using approved email templates and telephonic follow-ups · Requesting and receiving payments, issuing invoices and arranging collection, delivery or storage · Answering and screening incoming calls, forwarding queries appropriately and taking accurate messages · Capturing sales orders and processing invoices accurately within the accounting system · Updating customer payments and maintaining accurate records · Attending to walk-in customers, receiving blades for sharpening and creating accurate sales orders · Investigating and escalating customer complaints and quality incidents to the Quality Controller · Supporting customer retention and loyalty while protecting Roemer’s strong reputation · Creating and updating daily production dashboards and SLA reports · Printing and distributing daily production schedules and related reports to team leaders · Assisting with the secure handling and storage of customer blades · Adhering strictly to company policies, procedures and legislation, including the Consumer Protection Act (CPA), POPI and Occupational Health and Safety requirements · Promoting a culture of fair, transparent and respectful customer engagement Minimum Requirements · Previous experience in a customer service or administrative role · Strong communication skills, both written and verbal · High attention to detail and strong organisational skills · Ability to work under pressure and manage multiple tasks simultaneously · Computer literacy (email, accounting systems and dashboards, Microsoft Office) · A customer-centric mindset with a professional and solution-driven approach. Applications: Please submit your CV and a brief cover letter outlining your suitability for the role to c.karshagen@roemers.co.za by 20 January 2026.

Salt River

Save this search and get notified

when new items are posted!

...

Salt River

Salt River in Salt River (586 results)

Results for Salt River in Salt River