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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202532
6d
1
SavedSave
Windermere based call centre is looking for experienced debt review call centre agents
must have minimum 1 year experience with references
please email CV to sibongile@tpds.co.za
5d
SavedSave
Job description
Our financial group
is currently seeking vibrant, target driven call centre agents for our Debt
Review Department.
Requirements:
Min of Grade 12/
Matric Certificate.
1 year
telemarketing/ sales experience in a Debt Review Position
Must have experience
with Idocs
Must have a clear
command of English. Ability to speak more than one South African language.
Must be computer
literate (compulsory)·
The individual must
be professional, great communication skills, a high level of accuracy and the
ability to go over and beyond to succeed.·
Abilities:- Demonstrate the ability to
meet and/or exceed determined sales targets, ability to build strong client
relationships telephonically, Very strong sales and persuasion skills, Strong
and flexible personality, Excellent client service skills, Excellent verbal and
written communication skills, Excellent listening skills, Excellent problem
solving and objection handling skills.
Job Type: Full-time
Salary : R4 500,00
Working Hours :
Monday to Friday 08:00 to 16:30
5d
1
SavedSave
Looking for UK sales agents Must have over 1 years UK sales experience Must bring a hardcopy of your CV 0723418281 0315073580
5d
SavedSave
Looking for vibrant and energetic individuals who has call centre experience for then 6 months.
You will be required to sell bank accounts. If you can meet your daily targets and want to make money then book your seat now before its too late.
Following must be brought on the day of interview:
1. Copy of Cv
2. Copy of matric certificate
3. References
Job is situationed in Morningside. Please contact me on 0745011637 to set up a interview or eaither whatsapp me to set a meeting up.
Great opportunities and growth.
limited seats are available.
6d
VERIFIED
1
SavedSave
1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
6d
SavedSave
Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
9d
SavedSave
Please
may all applications along with a motivational letter be sent to: latania.p@pioneergroup.co.za
11d
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
14d
SavedSave
Looking vibrant agents who is looking to make money grow within the company its a vibrant environment and theres loads of money to be made come through for an interview and we will discuss further ..... Join our growing team now international call centre agents required Are you a go getter passionate about making money then Televate is the place to be
20d
2
SavedSave
BRING A HARDCOPY CV Competitive basic salaryUncapped commissionDaily/weekly incentivesShift times 10am to 8pmNo weekendsNo salary issues.Lots of room for growthGood, Fun environmentBenefits - Provident fund
1mo
2
IF YOU MEET OUR CRITERIA, BRING A HARDCOPY CVCompetitive basic salaryUncapped commissionDaily/weekly incentivesShift times 10am to 8pmNo weekendsNo salary issues.Lots of room for growthGood, Fun environmentBenefits - Provident fundThe
Centenary
30 Meridian Drive
4th Floor
Units 21 and 22
Umhlanga
Directions:
We are opposite Zeebies Lights, in the same building as Ignition but on the
opposite side.
1mo
We are a well-established call center with branches in
Chatsworth and Limpopo, specializing in Debt Review services. We are currently
expanding our team and looking for talented and motivated Call Center Agents to
join us at our chatsworth branch
Responsibilities:
•
Handle inbound and outbound calls professionally
and efficiently.
•
Engage with customers, understand their
financial situations, and guide them through the Debt Review process.
•
Provide excellent customer service and maintain
a positive and empathetic attitude.
·
Requirements:
•
Previous experience in a call center or customer
service role is preferred.
•
Strong communication and interpersonal skills.
•
Knowledge of Debt Review processes and
regulations is a plus.
•
Proficiency in English (verbal and written) is
essential.
•
Ability to work in a fast-paced environment and
meet targets.
·
Benefits:
•
Competitive salary with performance-based
incentives.
•
Professional training and ongoing support.
•
Friendly and collaborative work environment.
•
Opportunities for growth and career advancement.
If you are passionate about helping people manage their
debts, we would love to hear from you. Join our dynamic team at either our
Chatsworth branch and make a positive impact on people's lives.
To apply, please send your resume and a brief cover letter
to info@callcenterleads.co.za
Note: Only shortlisted candidates will be contacted for
interviews.
1mo
SavedSave
A well established call centre situated in Durban central requires experienced sales agents who meet the following requirement:* ability to meet targets * have a clear and friendly voice*telephone etiquette* good command of the English language and one other language* must have basic closing skills* good attitude, self motivated and hardworking* product training provided* basic + uncapped commission * Experience advantageous
1mo
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