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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Bloemfontein, Free State Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202375 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves...Job Reference #: 202375
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Opportunity Available!! Our well-known client in the Clothing Retail sector is looking to employ a Area Manager to join their team in the Free State Area. The Area Manager will oversee all stores within the areas namely: Bloemfontein, Kimberley, Welkom, Ficksburg, Phuthaditjhaba, Sterkspruit and Vryburg. The Area Manager may reside in Bloemfontein or Kimberley.
Job Purpose:
Responsible for all operations in his/her business unit.
Assist the Operations Manager to make careful considerations of all aspects in the business unit before making a business decision.
Responsible (with the Operations Manager) for business unit goals, decisions, plans, implementation and evaluation of performances
Job Description:
Asset Management:
Responsible for the branch as a whole, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained
Co-ordination of janitorial and repair services.
Stock Control:
Is responsible for all stock and will be held accountable for all overages and shortages.
Should ensure control of inventory.
Prepare requisitions to replenish stock. Identify and report on slow selling items.
Stock loss action plan Merchandising
Manage the quality and quantity aspects of the merchandise assortments.
Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
Identify new ways of promoting merchandise.
Ensure required housekeeping standards at all times.
Ensure that there is an equal standard throughout the stores.
Marketing and Sales:
Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited.
Achieve and exceed store sales targets.
Actively participate in promotions, stay up to date with current advertising and provide sales leadership to staff.
Stay current with products, marketing and pricing of area retailers with similar products.
Admin and Cash:
Ensure that the standard of administration and procedures in store are met.
Make certain that business direction and strategies are followed.
Ensure that the responsible persons are following proper procedures when handling all store cash.
Check and verify these documents daily.
Manage controllable expenses as this directly affects the profitability of the branch.
Management of Staff:
Assign employees to specific duties.
Encourage, assist and train employees to become a motivated sales force.
Manage performance and development of staff
Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
Determine when extra temporary staff is needed and recruit same.
Customer Services:
Must possess strong customer service and communication skills and the ability to apply a friendly and enthusiastic manner on a daily basis.
Train staff in customer service.
Assist customers with enquiries and complaints.
Continuously satisfy customer needs and attract clientele
SECTOR: Retail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjExMi9CRw==&jid=1819630&xid=E.L002112/BG
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