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Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives. Job Description:Workshop management Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.Set routines for daily planning and follow up meeting on WIP and Parts.Carry out regular meetings with workshop staff and Technicians.To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.Monitor and handle deviations, initiate proper actions and escalations.Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with Safety Officer.Create working time schedules for work shifts.Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.Build and maintain the right level of relationships with customers representatives.Monitor the processing of complaints and process major or complicated complaints.Assist workshop personnel and customers regarding technical issues.Participate in meetings with key customers when required.Workshop service solution sales increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with appointed safety staff and safety committee.Create working https://www.jobplacements.com/Jobs/W/Workshop-Manager-Pinetown-1250031-Job-Search-03-28-2026-00-00-00-AM.asp?sid=gumtree

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Pinetown

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Job DescriptionWorkshop Management & OperationsManage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions.Lead, motivate, and manage workshop staff, technicians, and service sales personnel.Establish routines for daily planning and follow-up meetings on WIP and parts availability.Conduct regular meetings with workshop staff and technicians.Minimise work-in-progress (WIP) to below 50 open job cards and maximise hours sold.Develop, implement, and monitor standards and routines, maintaining high levels of cleanliness and organisation in the workshop.Monitor the condition of workshop tools and equipment, arranging for purchase, repair, and calibration as required.Monitor deviations, initiate corrective actions, and escalate issues when necessary.Promote and ensure compliance with Dealer Operating Standards to maintain consistent quality across all business areas.Manage workshop facilities and HSE in collaboration with the Safety Officer, safety staff, and safety committee.Create and manage working time schedules and shift planning.Spare Parts, Warranty & Technical SupportCoordinate spare parts activities with the Parts Manager to ensure parts availability.Ensure service exchange and warranty procedures are adhered to.Assist workshop foreman, personnel, and customers with technical issues.Oversee internal, warranty, onsite workshop activities, and staff support.Customer Relations & Service DeliveryDevelop and manage customer relationships, ensuring current and future customer needs are met.Build and maintain effective relationships with customer representatives.Monitor and manage customer complaints, handling major or complex issues.Participate in meetings with key customers when required.Sales & Business DevelopmentIncrease workshop service solution sales by developing, maintaining, and communicating the service portfolio aligned to customer needs.Market and communicate service solutions to existing and potential customers.Coordinate and follow up on service salesman activities where required by the reporting line.Monitor workshop pricing and discounts to ensure alignment with approved levels.Reporting, Financial & Performance ManagementAttend to daily workshop reporting, including WIP, efficiency, productivity, debtors, and creditors.Follow up on workshop budgets, operational targets, and financial results, implementing corrective measures to achieve targets.Manage and analyse workshop running costs and expenditure budgets.Set, monitor, maintain, and https://www.jobplacements.com/Jobs/W/Workshop-Manager-1250001-Job-Search-03-20-2026-00-00-00-AM.asp?sid=gumtree

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Pinetown