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Employee Benefits Consultant required by well established financial services company.REQUIREMENTS:Must be FAIS compliant - minimum 120 credits and have passed RE5Minimum 3 years exp in the employee benefits and retirement industryExcellent knowledge of insurance legislation, specifically Pension Funds Act and recent changes to legislationValid drivers licence and own vehicle (not negotiable)Sound knowledge of long term insurance or employee benefits productsKnowledge of underwriting processKEY PERFORMANCE AREAS:Presenting and delivering member presentations, delivery of annual member benefit statements and employee benefit wellness daysDeliver presentations to various clients and potential clients to secure new client relationshipsEnsuring clear information is given to clients during and after a sales dealManage all annual rate renewals for current clientsDealing with queriesStrong ability to initiate re-broke and execute them diligentlyManage and oversee Section 14 processWork closely with the Director to achieve sales targetPrepare Agenda Packs and minutes of Manco meetingsPlease email CV to Karen Balsdonjobfinder@yebo.co.zaIf you don't hear back from me within 5 working days then please acknowledge that your application was unsuccessful
1mo
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Look to fill a position at a company in Midrand, with a person experienced in dispatch with added accounting/admin background for reporting purposes. Must have strong personality to control forklift department and any who enters dispatch area. If interested please send cv to accounts@designerwater.co.za
3h
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We are looking for
a hardworking, proactive, and vibrant individual
for the above advertised post. The candidate must have good communication
skills particularly writing skills, good at data capturing. Basic computer skills (Outlook, google maps,
word, excel) are essential. Bilingual is an advantage.
This 08.00 am- 17h00 position is based in Westdene, Johannesburg.
So, the successful person must reside close and have reliable
transport.
Starting
salary – R5000.00 to R5500.00 depending on experience. Please reply to this Ad
with a copy of your CV.
12h
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Ideal Candidate will exhibit high standards, excellent Bilingual (Eng & Afrikaans) communication skills and have an ability to take
initiative and prioritize daily tasks. A
strong ability to take charge and meet tight deadlines will ensure your success
in this multi-faceted role.
This is a full-time administrative position
based in Johannesburg. Drivers License and
own vehicle essential.
The position will involve the successful
applicant working with both internal and external sales staff assisting them
with the following tasks:
Ø
Co-ordinate active calendars.
Ø
Schedule and confirm meetings.
Ø
Ensure the file organization based on office protocol.
Ø
Provide ad-hoc support around the office as needed.
Ø Assisting sales Engineers in preparing quotes and tenders and the
control thereof. Essential
COMPETENCIES & SKILLS REQUIRED:
Ø Acting as the first point of contact
dealing with visitors, customers, correspondence and phone calls.
Ø Organizing of meetings, functions
and conferences
Ø Booking of travel, car
rental, accommodation and Visas if necessary (Essential)
Ø
Typing
compiling and preparation of reports, presentations (Powerpoint) and correspondence.
Ø
Tenders
Ø
Managing
the customer database
Ø
Collating
and submission of expenses
Ø
Petty
cash
Ø Attendance registers
Ø Willingness to work after hours when
necessary
Ø Organizing of stationery flowers and
general office items.
Ø Preparation of marketing emails.
Ø Confidentiality, professionalism,
direction and trustworthiness.
Ø Flexibility and adaptability.
Ø Accuracy and attention to detail.
Ø Organizational Skills and the
ability to multi-task.
Ø Proactive, self- motivated, work
independently as being a good team player
Ø Tact diplomacy and problem solving
Ø Good written and verbal
communication skills
Ø Good time management
Ø
Knowledge
of various software packages and the ability to learn company-specific packages
if required. Excellent
competency and qualification in MS Office & Adobe Suites Essential – must have
above average typing speed will be tested in MS Office & Abode Suites as
well as speed and accuracy.
Ø Must have experience in similar
position
PACKAGE:
Ø Market related remuneration
dependent on Experience (R10k – R15K)
Ø Commission based on sales assisted
with.
Ø Pension
Ø Medical Aid
Email CV to claire.cole@riversidelofts.co.za - URGENT AVAILABILITY
20h
1
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
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An exciting position for an Executive Assistant to the CEO has become available in the Sandton, Johannesburg area, whose primary responsibility is to provide logistical and office coordination support.
Specifically, the position is responsible for providing assistance to the CEO, providing general office management, meeting and event coordination.
The responsibilities include but are not limited to, managing calendars, making travel arrangements, attending meetings and preparing expense reports.
Key Performance Areas and Indicators:
Executive Support:
Provide sophisticated calendar management.Meeting and greeting visitors at all levels of seniority.Devising and maintaining office systems, including data management and filling.Prioritize inquiries and requests while troubleshooting conflicts with little guidance.Makes judgements and recommendations to ensure smooth day-to-day engagements.Plans, coordinates and ensures the CEO’s schedule is followed and respected.Creating win-win situations for the direct access to the CEO’S time and office.Provides a bridge for smooth communication between the CEO’S office and departments, demonstrating leadership to maintain credibility, trust and support with senior management staff.Successfully completes critical aspects of deliverables with a hands-on approach, including personal correspondence and other tasks that facilitate the CEO’S ability to effectively lead the company.Act as the point of contact among executives, employees, clients and other external partners.Screening phone calls, enquiries and request, and handling them when appropriate.Dealing with incoming email, faxes and post, often corresponding on behalf of the CEO.Manage information flow in a timely and accurate manner.Arranging travel, visas and accommodation and, occasionally, travelling with CEO to take notes or dictation at meetings or to provide general assistance during presentations;Act as an office manager by keeping up with office supply inventory.Organising and attending meetings and ensuring the CEO is well prepared for meetings.Take minutes during meetings.Screen and direct phone calls and distribute correspondence.Producing documents, briefing papers, reports and presentations.Carrying out specific projects as directed by the CEO.Project managing upcoming Events.Reporting on the progress of Departments to the CEO, as per his request.Collecting and providing information/ documents to the CEO on Departments, as per his request.Researching different topics, as per the CEO’s request.Devising and implementing action plans, as per the CEO’s request.
...
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HR Assistant
An Investment company is thrilled to announce a fantastic opportunity for an enthusiastic individual to join their team as an HR Assistant!
Start Date:
ASAPDuration:
12 Months Fixed-term contractWorking hours:
7 am – 4 pmLocation:
Kya Sands, Johannesburg Salary:
Negotiable Requirements
Diploma/Degree in Human Resource Management
At least 2 years of relevant HR experience
Excellent communication and presentation skills
Interpersonal skills
Problem-solver and solution-driven
In-depth knowledge of the Microsoft Office package
Have the ability to multitask
The ability to keep confidential information secure
Personality Traits
Humility
Integrity
Emotional Intelligence
Results and solutions driven
Committed and hardworking
Good listener
Team-orientated
Dependable and trustworthy
Adaptable
Assertive
Confidentiality
Responsibilities
Oversee the implementation and enforcement of all HR policies
Implement an effective filing and record-keeping system
Co-ordinate and manage all HR processes including but not limited to leave management, employee wellness, and development
Ensure strict adherence to company HR policies and institute disciplinary action against transgressors
Ensure timeous attendance of staff and maintain such records
Facilitate the employee recruitment and selection process
Administer company payroll and submit to Head Office for processing
Conduct regular performance assessments on performance of all admin and support staff
Attend and represent the employer in all disciplinary hearings as might be required from time to time and maintain proper records
Maintain a safe and secure work environment
Enforce and ensure strict adherence to all company policies
Record and keep all minutes during the staff meetings
Treat all information, whether personal or business-related with confidentiality and discretion, at all times
Attend to all reasonable instructions as may be issued by your line manager or anyone with delegated authority
Note:
Preference will be given to EE candidates
If you meet the above requirements and wish to apply, you MUST upload ALL the following documents: (PDF or Word) with a maximum size of 2 MBUp-to-date professional CV
A copy of your Boston Certificate OR Academic Transcript
NOTE: Placement Partners only accepts documents that DON’T change like CV and certificates. PLEASE SEND YOUR MOTIVATIONS TO:
graduateservices@boston.co.za
Your motivation must indicate why you are suitable for this position. Applications that do not contain all the above items will not be considered.
SECTOR: Admin, Office & Support
Job Reference #: JHB000056/SN
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“An exciting opportunity within Energy at Work Projects has now become available! We are looking to appoint an individual who will be part of our Learnerships for 2023. We are looking for an individual who is confident, well-articulated and looking to gain work experience. This opportunity also offers a fully paid qualification relevant to our industry. This individual will have the opportunity to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
ATTRACTION AND RETENTION
Attract, develop, retain and deploy quality employees to realise their full potential
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
Establish and maintain a succession plan for the team. Ensure that poor performance in the team is addressed through the formal Programme and that continued poor performance is appropriately dealt with.
To ensure that talent sourcing should be aligned to Employment Equity targets.
SKILLS CAPAB...
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The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviours to improve employee engagement and reduce employee turnover.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekly report/update of all complaints to ...
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
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PURPOSE OF ROLE
· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
· Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
· The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
· Perform quality assurance based on the specialized requirements of the role.
· Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
· Engage in a professional manner whether it be verbal or face to face
· Have the ability to communicate via different communication channels
· Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
· Be a strong team player
· Have both both industry knowledge and experience
· Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
· Ensure that judgement and attention to detail is applied to the role
· Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
· Strong interpersonal skills as cross team collaboration is required.
· Have the ability to innovate in the role
· Quality of work should be thorough
· Conscious of the abuse of company resources
· Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
· Must have a clear understanding of the legislation governing the Retirement Fund Industry.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekl...
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
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PURPOSE OF THE ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIES
Checking and Authorization of Reconstructions
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate reconstructions and response within the stipulated timelinesHave good problem-solving capabilitiesAnalytical with knowledge of reconstructions
Record Keeping/Filing
Record/track progress and outputHave a systematic filing system for all complaints, queries, responses and determinations is...
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PURPOSE OF THE ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.
Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time ma...
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