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Debt Collection Call Centre Team LeaderAt Amica Debt Recovery Services, we believe in second chances, strategic precision, and the power of teamwork. We’re a dynamic, legally grounded organisation committed to ethical debt recovery and exceptional client service. Our call centre is the heartbeat of our operations — and we’re looking for a Team Leader who can inspire, guide, and elevate our frontline team.ole OverviewAs the Call Centre Team Leader, you’ll be responsible for leading a team of debt recovery agents to meet performance targets, uphold legal compliance, and deliver outstanding customer service. You’ll be the bridge between management and the team, ensuring smooth operations, coaching excellence, and fostering a culture of accountability and growth.Key ResponsibilitiesLeadership & CoachingMotivate and manage a team of 10–15 debt recovery agentsConduct regular performance reviews and one-on-one coaching sessionsFoster a positive, resilient, and goal-driven team cultureOperational OversightMonitor daily call centre activity and ensure adherence to KPIsImplement and refine call scripts, workflows, and escalation proceduresManage shift schedules, attendance, and real-time staffing needsCompliance & Quality AssuranceEnsure all agents comply with debt collection regulations and company policiesConduct call audits and provide feedback for improvementLiaise with legal and compliance teams to stay updated on regulatory changesReporting & StrategyAnalyse team performance metrics and report to senior managementIdentify trends, challenges, and opportunities for process improvementCollaborate on strategic initiatives to enhance recovery rates and customer satisfactionWho You AreProven experience in a debt collection or financial services call centreMinimum 2 years in a team leadership or supervisory roleStrong understanding of collections legislation and ethical recovery practicesExcellent communication, conflict resolution, and coaching skillsTech-savvy with experience in CRM and call centre softwareResilient, empathetic, and results-orientedJob Types: Full-time, ContractExperience:Debt Collection or Creditors Clerk: 2 years (Required)Location:Port Elizabeth, Eastern Cape (Required)Work Location: In personEmail 3 page cv to litsa@amicadebt.co.za
14d
Port Elizabeth
1
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Hi I'm looking for a office job urgently. No matric certificate needed nor previous experience. I work hard. I have some experience in word and Excel. I was first place in computer class. I learn fast.
2mo
Port ElizabethAds in other locations
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A are wholesale merchant distributors, suppliers, manufacturers, Importers, and Exporters of various commodities. Our range of products includes renewable energy, recycling ♻️ hydraulic baler machinery, fishery farming, certain small-scale farming equipment, and various roll forming machinery.
Seeking administration clerk to do online sales and marketing, banking, creditors, debtors, reception, creditors reconciliations, invoicing, processing of suppliers orders, credit notes, payments to creditors, supervisory capacity, manual bookkeeping, receipting, stock balancing and various admin duties. There will be training provided. This is not a AA position and application is open for everyone and all races. Email cv to elroymax174@gmail.com No phone calls please.
5mo
East LondonSave this search and get notified
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