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The Digital Marketing Manager will work within the Marketing team and be responsible for designing and implementing a solid digital marketing strategy which encompasses system and digital efficiencies for backend, claims, sales, admin, etc. This role will report to the Managing Director. The Marketing and Customer Experience functions will report into this role. The successful candidate will have a background in digital with a good knowledge of the latest trends in that area. * Assist in the formulation of strategies to build a lasting digital connection with consumers * Plan and monitor the ongoing company presence on social media * Launch optimised online advertisements to increase company and brand awareness * Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions * Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions * Online sales funnel analysis for VAP’s, home and car insurance and other non-insurance products * Collaborate closely with internal and external teams on user interface design and development. * Formulate organic search strategy via prioritisation and timely delivery of technical and non-technical SEO requirements. * Oversee post campaign reporting via KPI reports and revise & refine where necessary * Collaborate with the marketing team to create, edit, and share compelling content and drive digital engagement and improve online conversion * Support wider digital marketing activities in conjunction with internal stakeholders and third-party suppliers * Track and report on key performance indicators of media activity. * Drive a rigorous testing program, aiming to continuously launch, analyse, optimize, and scale new strategies, tactics, and channels * Monitor, analyse, and optimize all campaigns on a daily or weekly basis * Manage current agency relationships, ensuring they are hitting goals while increasing volume and efficiency * Proactively make recommendations of new tactics and strategies to test through our paid digital media efforts * Oversee and review the companys social media, mobile, and online presence to improve reputation and performance. * Degree in marketing or relevant digital marketing qualification * 5 years + experience working in a Digital marketing direct role and an excellent understanding of digital solutions. * Experience with working on a Performance Media strategy * Have a good understanding of Insuretch, Fintech and various other platforms * Experience of being involved with AI, Chatbot and automation in a business * Excellent Strong understanding of SEO, PPC, funnel creation and relevant webmaster tools * Excellent relationship and stakeholder management skills * Natural attention to detail * Ability to manage multiple tasks simultaneously to tight deadlines * Excelle https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NjQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191610&xid=1555_26643

Umhlanga

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This incumbent is responsible for fulfilling the role of a liaison officer between the members of the Fund and the Fund’s service providers, the functions include but are not limited to: · Host Fund presentations for members, union officials, employers, and other identified stakeholders at approved site. · To ensure end to end service delivery on behalf of members and employers for all queries. · To ensure communication and engagement to employers, members, and stakeholders of the Fund. · To resolve all queries and actively monitor service delivery on the Fund, take appropriate steps to ensure that SLA is delivered. Walk in Members Receive members and help them with submission of their claims and all queries.Ensure that all due diligence is completed in processing the claims and all other queries.Check that all claim documents are available: Viz. ID, forms tax numbers etc.Act as a service rep to ensure that all forms are completed fully to ensure timeous payment. Guide the member ito education and completion of all paperwork to prevent come backs. Viz, To Advise member of any outstanding documentation or what will affect the delay of the claim.Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund).Escalate claims that are outside the service level agreement.Assist with all walk in queries to ensure end to end service and delivery eg. Advising members who come to enquire about their membership on their statusLiaise with various departments/stakeholders wrt member claims eg to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Ensure reporting daily to the manager for consideration and review. Planning for Travelling Complete a yearly travel plan split per month.To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOs.To ensure that all administrative tasks relative to the training including full recon, outstanding claims and unallocated contributions have been obtained.To check with the Agents that the employers to be visited have been registered with the NBC and if not to include in the preparation for the visits.To escalate all matters arising from the employer meetings/visits to the relevant departments and ensure that they are acted on. Reporting and Admin Submit daily and weekly reports including any ad-hoc reports as and when required by businessAll claims and documents to be uploaded and indexed on Everes... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU1NzQ3Nzc/c291cmNlPWd1bXRyZWU=&jid=1468526&xid=335574777

Durban North