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Position Summary:
At Ben’s Bubble Tea Kenilworth Centre, the kiosk Manager is responsible for overseeing the day-to-day operations of Ben’s Bubble Tea Kenilworth Centre, ensuring exceptional customer service, and driving profitability. This role involves managing staff, inventory, and overall performance while maintaining a positive and efficient working environment.
Key Responsibilities:
Team Leadership:
Recruit, train, and supervise staff.
Schedule and manage staff shifts, ensuring
adequate coverage.Foster a positive and collaborative team
environment.
Conduct regular performance reviews and provide
constructive feedback.
Implement training programs to enhance staff
skills and knowledge.
Customer Service:
Ensure high levels of customer satisfaction
through attentive service.
Handle customer inquiries, concerns, and
complaints promptly and professionally.
Monitor and maintain a welcoming and comfortable
atmosphere.
Train staff to uphold customer service
standards.
Operations Management:
Oversee all aspects of operations, including
opening and closing procedures.
Manage inventory levels and order supplies to
meet demand.
Monitor and control costs, including waste and
breakage.
Implement and enforce health and safety
standards.
Adhoc duties as requested by Management.
Financial Management:
Responsible for daily cash ups.
Track and analyse sales performance for product
trends.
Implement strategies to increase profitability.
Control and monitor cash handling procedures.
Qualifications:
Proven experience as a manager in the food and beverage
industry or similar role.
Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities.
Familiarity with point-of-sale systems and inventory
management software.
Understanding of food, health and safety regulations.
Ability to work flexible hours, including evenings and
weekends.
Education:
Matric / Tertiary Education
Industry certification
Salary: Market related
Email CVs to: bbt.kenilworth@gmail.com
Subject: Store front (Kiosk) Manager Vacancy
3mo
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