Store front (Kiosk) Manager

Position Summary:

At Ben’s Bubble Tea Kenilworth Centre, the kiosk Manager is responsible for overseeing the day-to-day operations of Ben’s Bubble Tea Kenilworth Centre, ensuring exceptional customer service, and driving profitability. This role involves managing staff, inventory, and overall performance while maintaining a positive and efficient working environment.

Key Responsibilities:

Team Leadership:

Recruit, train, and supervise staff.

Schedule and manage staff shifts, ensuring adequate coverage.

Foster a positive and collaborative team environment.

Conduct regular performance reviews and provide constructive feedback.

Implement training programs to enhance staff skills and knowledge.

Customer Service:

Ensure high levels of customer satisfaction through attentive service.

Handle customer inquiries, concerns, and complaints promptly and professionally.

Monitor and maintain a welcoming and comfortable atmosphere.

Train staff to uphold customer service standards.

Operations Management:

Oversee all aspects of operations, including opening and closing procedures.

Manage inventory levels and order supplies to meet demand.

Monitor and control costs, including waste and breakage.

Implement and enforce health and safety standards.

Adhoc duties as requested by Management.

Financial Management:

Responsible for daily cash ups.

Track and analyse sales performance for product trends.

Implement strategies to increase profitability.

Control and monitor cash handling procedures.

Qualifications:

Proven experience as a manager in the food and beverage industry or similar role.

Strong leadership and interpersonal skills.

Excellent organizational and multitasking abilities.

Familiarity with point-of-sale systems and inventory management software.

Understanding of food, health and safety regulations.

Ability to work flexible hours, including evenings and weekends.

Education:

Matric / Tertiary Education

Industry certification

Salary: Market related

Email CVs to: bbt.kenilworth@gmail.com

Subject: Store front (Kiosk) Manager Vacancy