Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Results for collections in Legal jobs in Eastern Cape
1
SavedSave
A well-established law firm in Port Elizabeth is looking for a Collections Paralegal to join their team. The vacancy is for a position as team leader, so strong leadership skills are a must.Open position : Collections ParalegalLocation : Port ElizabethSalary : Market relatedType : PermanentStrictly EE / AA positionWorking hours : 08h00 to 16h30 (Monday to Friday)Job requirements :Minimum 5 years’ experience in Municipal collections is essentialAble to work in Ghost Practice, Excel and Microsoft WordA good communicator, fluent in written and spoken EnglishStrong administrative skillsExperience drafting Court documentsAble to work under pressure and independently
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQyNzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155407&xid=1266_42737
2y
Ads in other locations
SavedSave
Litigation Attorney Must have the following requirements; Admitted as an Attorney. 3 - 5 years experience. Own reliable vehicle. Experience in RAF, Debt CollectionFurthermore the candidate needs to be well presented as we represent big clients, be able to work well under pressure and understand the urgency of matters. If you meet the above please send a copy of your cv to silvana@jcgservices.co.za. Please email your cv with all relevant documents and indicate the job title on the subject line.
11h
1
MAY 2024 classes will be available to teach people with a passion for the Administration of Deceased Estates. starting at the Roots of how to collect required docs, report estates to the Master of High Court, drawing up a Power of Attorney. Proceeding to write to institutions, advertising, to the stage of drawing up the First & Final Account. a second course will follow with the different scenarios of estates, the laws thereof and the finalisation of the estates. Small classes, 5 people max. We are also considering doing classes over the weekends. WhatsApp 0724333099
4h
1
SavedSave
Credit Control - Tracer / CollectorA Credit Control Company whichspecialize in tracing of indebted clients, collection of moneys &recovering of vehicles. The Company is working for major financialinstitutions. The candidate must haveknowledge & necessary skills in this field. Literacy on EXCEL & tracingtools can be taught. Must have a vehicle and a valid driverslicense is a necessity. Take note thatthis is for a permanent position and not a part time opportunity. Email your résumé to: williesmit@telkomsa.net
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyMzE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197507&xid=1266_52315
2y
1
SavedSave
Our client in the Private Sector has an EE opportunity available for a Specialist in Recoveries and Insolvency, in the Centurion area. This will be a contract position for 11 months.Requirements:Relevant 3 year legal qualification5 years experience in the recoveries or debt collection environment in an Insolvency Practice or environmentKnowledge and understanding of Financial PrinciplesKPAs:Insolvency recoveryAdvise Trustee/Liquidator of any discrepanciesOptimal recovery on sale of securityAttend auctionsScrutinise Government Gazette report for publication that L&D/final L&D is laying for inspection at the Master’s OfficeIssue Certificate of CompletionAssist in legal recovery processCompile monthly reports on debt recovered and files closedMonitor finalisation of insolvency/liquidation processAssist in compiling of annual budgetAssist in reviewing existing policies and procedures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwNzM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192139&xid=1266_50736
2y
1
SavedSave
Established Law firm in Midrand is looking for a dynamic Litigation Secretary dealing with Levy Collections to join their companyMinimum requirements:Matric5-10 Years experience as a Litigation Secretary dealing with Debt Collection, specifically Levy CollectionsMust have experience dealing with Sectional Titles and Homeowners AssociationExperience dealing with High Court and Magistrate Court LitigationMust have experience on Ghost Practice and CaselinesMust have excellent verbal and written communication skills Must be able to work independently
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUzODQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202051&xid=1266_53845
2y
1
Our client, a prominent law firm based in Sandton, has a vacancy in their I.T Department for a *Software junior Helpdesk Assistant*
*Key areas of responsibility include:*
* Answering telephonic and email support queries
* Assigning helpdesk requests to IT members
* Setting up meeting requests and assigning them to the technicians
* Provide basic software support where proficiency allows
* Assisting with daily administrative tasks ie: BBBEE administration
* Dealing with supplier collections and deliveries
* Ordering and keeping track of consumables such as USB Drives, CD’s, printer cartridges, Dictaphones, transaction sets, ect.
*Requirements:*
* 1-2 years work in IT, admin or secretarial environment
* Training skills will be an advantage
* IT Skills at least on a basic level required (further training will be provided)
* Basic understanding of Microsoft Office Suite (Word and Outlook)
*Competencies:*
* Friendly and helpful attitude
* Good interpersonal skills and ability to work well with others
* Proficient in English
* Strong Communication and listening skills
* Ability to problem solve
* Present a calm, courteous and professional manner at all times
* Desire to learn new IT Software support skills and to extend knowledge
A market related salary is offered.
Only shortlisted candidates will be contacted
*Requirements:*
* 1-2 years work in IT, admin or secretarial environment
* Training skills will be an advantage
* IT Skills at least on a basic level required (further training will be provided)
* Basic understanding of Microsoft Office Suite (Word and Outlook)
*Competencies:*
* Friendly and helpful attitude
* Good interpersonal skills and ability to work well with others
* Proficient in English
* Strong Communication and listening skills
* Ability to problem solve
* Present a calm, courteous and professional manner at all times
* Desire to learn new IT Software support skills and to extend knowledge
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzMDY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181752&xid=1555_23066
2y
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
We are seeking experienced Debt Collections Agents to join our team, as aDebt Collections Agent, you will be responsible for managing and collectingoutstanding debts from our clients. Ideal candidates should have previousexperience in bank and municipality debt collections.**Responsibilities:**· A minimum of 1 year working experience within an inbound / outbound debtcollections environment· proven track record,Credit and clear criminal recordGrade 12 qualifiedExcalibur 4Strong communication skillsTarget drivenHigh level of integrityBasic / intermediate computer skillsStrong work ethicSelf-motivatedAble to work under pressureNo absenteeism or misconduct issuesKey Performance areasTo negotiate with arrears account customers to maximise debt recovery and profitabilityEnsure that allocated debt collection targets are achievedUse effective communication and negotiation to ensure successful commitments to pay (PTP- Promise to pay)Follow up daily on progress of the PTP's and the respective statuses to optimise debt collectionsBasic Salary PLUS excellent commission structureShould you meet the abovementioned criteria and would like to apply for this position, please forward and updated cv and motivational letter, indicating the position you are applying for, to our HR Department via email : Queries@mkrsolutions.co.za
15d
1
SavedSave
Credit Control - Tracer / CollectorA Credit Control Company whichspecialize in tracing of indebted clients, collection of moneys &recovering of vehicles. The Company is working for major financialinstitutions. The candidate must haveknowledge & necessary skills in this field. Literacy on EXCEL & tracingtools can be taught. Must have a vehicle and a valid driverslicense is a necessity. Take note thatthis is for a permanent position and not a part time opportunity. Email your résumé to: williesmit@telkomsa.net
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMzU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190863&xid=1266_50357
2y
1
SavedSave
Our client within the Motor Industry has an opportunity available for a Regional Legal Debt Controller in the Bellville, Western Cape area.Education and Experience Requirements:Matric (Grade 12)Recognized Finance / Credit Control / Legal related qualification2 to 3 years Debt Collection experience, including liaising with external Debt Collectors and AttorneysWorking knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)Experience in Legal CollectionsSound computer literacy an essential (particularly Excel)Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)KPAs:Responsibility for the legal bookCollection on Prosecuted employersCapturing and follow up on settlement agreementsFollow up and capturing of board decisionsNegotiate with delinquent employers to maximize debt recoveryTo receive and resolve queries received from Attorneys & external collection agentsAccount Reconciliation and liaison with LegalTracing of debtorsLiaising with Legal officers and Legal Secretaries regarding the status of accountsRespond to Client queries within 48 hours via telephone, e-mail, fax or post
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMDY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192427&xid=1266_51066
2y
1
Were looking for a candidate to fill this position in an exciting company. INDUSTRIAL RELATIONS Maintain oversight of all TSE first line discipline (charge sheets, warnings, notices, etc)Oversee and get involved with Disciplinary Proceedings (Grievances, Desertions, Counselling, Informal And Formal Hearings)Facilitate disciplinary enquiries, appeals, grievances and CCMA casesMaintain the IR trackerAdvise employees and management on disciplinary processes and proceduresAttend CCMA when required on conciliation and AbitrationAssist with the documentation for AbitrationLiaise with Union officials and representatives when required.Co-ordinate all external referred disputes ie. Labour Court, CCMAArrange and collate background information on disputesConduct preliminary investigations and compile background reports for submission to Bargaining CouncilResearch relevant case law, liaise with labour experts and compile case reports in preparation of disputes for either arbitration or CCMAEnsure formal engagement between labour and employer for purposes of consultation and negotiationGive advice to Management, staff and unions on labour related matters and evaluate policies and procedures in line with labour legislationBuild and maintain constructive relationships with unions, management and councillorsEnsure compliance with relevant collective agreement;Monitor and give advice with the handling of disciplinary hearings/incapacity hearingsConduct preliminary investigations to establish the need for formal disciplinary procedures to be proceeded withCoordinate and facilitate Labour Relations TrainingImplement and maintain strike contingency plansKeep record of daily Labour Relations related activities, update records and files to maintain a database of labour matters. STRATEGIC CONSULTING Stay abreast of all legislative changes in order to keep regional management and clients informed at all timesDesign and implement labour relations related initiatives within the company and with clients, thereby creating unique differentiatorsProvide input/guidance to client on Labour Relations matters to minimise riskDevelop and implement action plans around specific labour relations type situationsCustodian of internal company Labour Relations documentation and processes and make recommendations and agreed changes. Grade 12 with Labour Law or HR qualification or equivalent?Minimum 3 – 5 yrs. Labour Relations experience essential with extensive exposure to CCMA, Conciliation, Arbitrations, unions etc. Proven experience in managing the delivery of personnel services to a workforce in excess of 600 employees. Experience within the distribution and logistics sector will be an added advantage Registration with a professional body would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjAyMjIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1165169&xid=292_202221
2y
1
As specialist in our fields with extensive experience in placing niche and specialized roles both Nationally and Globally, BA Personnel is known for attracting and representing high caliber candidates. Our clients base are diverse Leaders in their respective Industries and representative across all business sectors.
Recruiting for a highly experienced *TEAM LEAD: LEGAL SERVICES COLLECTIONS* with extensive experience
*Operations Management | ORGANIZATION*
Supervise others working within established operational systems. Conduct daily performance discussions (huddles) to monitor and review operational performance against the plan with the team in order to improve and/or achieve the required operational results. Ensure that team members execute work activities on time in accordance with the required operational and quality standards. Relate and communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.
*Operational Compliance | GOVERNANCE*
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, rectify nonconformance and variances within the team as a high priority, and report and escalate issues as appropriate
*Leadership and Direction | PEOPLE*
Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Support team members by sharing knowledge, information and problem-solving recommendation to achieve the required operational results.
*Insights and Reporting | DATA AND ANALYTICS*
Contribute to the preparation of various data and analytics reports. Collect and submit reports specific to team data as part of the Management Control System.
*Work Scheduling and Allocation | ADMINISTRATIVE SERVICES*
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines. Coordinate individual team member’s work assigned/schedules and leave requests to consistently have the required capacity within a team to meet operational requirements. Identify, assign, and follow-up on work activities of team members in accordance with operating procedures to contribute the management control system.
*Performance Management | PEOPLE*
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organizations performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives. Regularly asses
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198095&xid=1555_28737
2y
1
SavedSave
Credit Control - Tracer / CollectorA Credit Control Company whichspecialize in tracing of indebted clients, collection of moneys &recovering of vehicles. The Company is working for major financialinstitutions. The candidate must haveknowledge & necessary skills in this field. Literacy on EXCEL & tracingtools can be taught. Must have a vehicle and a valid driverslicense is a necessity. Take note thatthis is for a permanent position and not a part time opportunity. Email your résumé to: williesmit@telkomsa.net
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyMzE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197507&xid=1266_52315
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
1
SavedSave
Brooks & Luyt Inc part of CSS Group is seeking for a Senior Paralegal for our Senior Associate based at Rosebank Branch.The successful candidate must be able to work independently .
Handling personal affairs, keeping of diary, all aspects litigation/collection, attended to all correspondence; drafting summons, particulars of claim, all notices/pleadings, affidavits, judgments, warrants, acknowledgements of debt, briefs to counsel, deeds of settlement, settlement agreements, etc. – all Magistrates and High Court Process (well acquainted with High & Magistrates Court processes), dictaphone typing, taking calls and attended to queries (client/opposition, etc.), filing, capturing of fees; full secretarial duties;
Minimum Requirements:
* Matric
* Qualification related to industry Minimum
* 7 Years’ experience in general litigation
* Own reliable transport
* Fluent in English & Afrikaans
* Experienced in drafting pleadings, notices and related court documents, including applications and affidavits.
* Well versed with the Court processes, especially High Court.
* Knowledge of Ghost Practice.
* Experience with Case Lines.
* Good written and verbal communication skills.
* Excellent client relationship skills.
* Transcription & Dictation typing.
* Computer literate with Microsoft Office - Excel, Word and Outlook;
* Punctual and Presentable.
* Self-driven and Hardworking;
* Must be able to work under pressure and adapt to a multi-functioning work environment;
* No Criminal Record.
Market Related
Minimum Requirements:
* Matric
* Qualification related to industry Minimum
* 7 Years’ experience in general litigation
* Own reliable transport
* Fluent in English & Afrikaans
* Experienced in drafting pleadings, notices and related court documents, including applications and affidavits.
* Well versed with the Court processes, especially High Court.
* Knowledge of Ghost Practice.
* Experience with Case Lines.
* Good written and verbal communication skills.
* Excellent client relationship skills.
* Transcription & Dictation typing.
* Computer literate with Microsoft Office - Excel, Word and Outlook;
* Punctual and Presentable.
* Self-driven and Hardworking;
* Must be able to work under pressure and adapt to a multi-functioning work environment;
* No Criminal Record.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzkwOTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137467&xid=1555_9092
2y
1
Legal Collections Administrator – StellenboschCandidate Requirements:• 2 years related experience• Relevant degree (advantageous)• Highly computer literate, especially in MS Excel – MDA Software experience is advantageousResponsibilities include: • Following debt collections processes• Blacklisting • TPN updating and monitoring• Tenant movement administration• Checking lease agreements• Resolving daily queries• Basic reconciliation of accounts• Liaise with other departments to gather information and resolve issues• Reporting into managementCV’s are to be sent to global@globalrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM1NjM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1103393&xid=1266_35634
2y
1
The incumbent of this position will assume tactical responsibility for all operational requirements associated with servicing a portfolio of clients in compliance with terms and conditions imposed by service level agreements, and Revco’s standard operating procedures and associated performance standards. This responsibility will include planning, work allocations, supervision and review of all accounts assigned to the client’s project, management of the matter status report, and associated statuses, and ensuring that definitive action is taken against each account every month; the incumbent will likewise control a team of collectors as well as field services consultant/s and manage the outcomes. In addition the incumbent of this position will assume direct responsibility and accountability for the performance management of the Call Centre, and in particular the performance of each consultant assigned to the call centre, ensuring that appropriate systems, procedures and controls are implemented and maintained aimed at achieving acceptable levels of productivity, financial performance, Right Party contact, and ensuring the highest levels of quality and professionalism is observed and maintained at all times, in accordance with Revco’s policies and the Debt Collectors Act.. All actions and activities must be conducted in a professional manner and in strict compliance with the Debt Collectors Act, and Revco’s Human Resources Policy manual.
The duties outlined below are minimum requirements which may be varied from time to time after consultation with the incumbent.
*Minimum Specific duties*
* *Planning* – Prepare and submit the monthly work plan to the Ops Manager in the specified format to allow for detailed monitoring and management of the work throughout the month. Monthly action plans must respond to key strategies formulated to address specific opportunities/ key risk areas, whilst addressing standardized actions in line with the approved SOP in line with the status of each account ensuring that every account is worked monthly, and that actions are escalated in line with Revco’s SOP.
* *Work allocation* – on a monthly, weekly and daily basis, review the work allocation set in the monthly plan and take into account any new instructions from the client, unusual work interruptions and staff movements such as new appointments, resignations, sick leave, annual leave and client imposed constraints. Ensure that the monthly plan, at a minimum is achieved by way of the work allocation and feedback.
* *Status Management*- Ensure the appropriate actioning of status amendments and ensure that all action status and associated subsequent actions are managed and implemented in line with approved monthly planner.
* *Query management* – ensure that all debtor queries are recorded in line with the clients’ procedures and that systems are implemented to manage and monitor the status, ageing and resolution of all queries. The Query Status
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzk5OTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1139565&xid=1555_9992
2y
SavedSave
A dynamic small Debt Collecting
Company is looking for an enthusiastic, friendly person with exceptional
interpersonal skills to grow with the company.
Key Responsibilities are:
· Excellent communication skills
· An enquiring mind
· Ability to problem solve
· High degree of patience and
tolerance
· Self-motivated
· Strong customer orientation
· Computer Literate (word and
excel)
· Negotiation skills
· Good listening skills
· A team player with great attitude
· Bilingual
· Previous tracing experience
preferred.
1mo
Save this search and get notified
when new items are posted!
