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We are a Leading Debt Counselling
company based in Kempton Park. We have a vacancy for a candidate for Debt
Counsellors Assistant.
.Responsibilities/Experience/Knowledge Requirements:
Attending & ,manage to Escalations from CLO: ensuring prompt attention & resolution.Resolve Escalations: resolve escalated
matters to the best of your ability, using problem-solving skills & resources at hand.Client Communication: Make outbound calls to clients,
in order to gather information, provide updates, or seek clarification on
escalated issues.Follow-Up: Continuously monitor & follow up on escalated cases to
ensure they are progressing towards resolution.System Updates: update relevant systems with information
pertaining to escalated issues, particularly in relation to financial
balances & critical data.Document Drafting: Demonstrate the ability to draft various
documents, including but not limited to rental letters, to
facilitate the resolution process.Creditor Balance Management: undertake the
responsibility of following up on creditor balances to ensure they are
properly addressed.Client Communication: Keep clients informed about the progress & status of their requests, providing timely feedback & updates.Feedback to CLO: Regularly communicate the outcome of
escalated cases, ensuring transparency & a closed-loop
feedback process.Problem Solving: Proficient in identifying & solving complex
problems efficiently.Organizational and Planning Skills: Exhibit strong organizational & planning abilities to manage & prioritize multiple escalated issues
effectively.Attention to Detail: Maintain a high level of attention to detail
when handling escalated cases to prevent errors & ensure accuracy.Excel Knowledge: Possess a good understanding of Microsoft Excel
for data analysis & reporting.iFE Knowledge: Familiarity with iFE system functionalities,
including balance updates, full system usage, & the ability to
comprehend and interpret proposals.Freshdesk Experience: Ideally, have experience with Freshdesk or
similar customer support software for case management.VDH System Knowledge: Be well-versed in the VDH system, with the
ability to read & comprehend court orders & legal documents.Written and Communication Skills: Demonstrate strong written & verbal communication skills to effectively interact with clients & colleagues.Investigative Skills: Proficient in conducting investigations to
identify root causes & develop effective solutions to resolve escalated
issues.Independence: Capable of working independently to manage & resolve escalated cases, while also collaborating with the team as needed.
·
Extensive
Debt Counselling Experience & knowledge of the NCA & Matric/ Debt Counselling, NCR Register Counsellor a bonus. If you meet the above requirements, please email your CV to bernadette@debtrescue.co.za
13h
Ads in other locations
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KANDIDAAT PROKUREUR POS BESKIKBAAR.Die ideale kandidaat behoort te beskik oor die volgende:
· ‘n Geldige bestuurslisensie en eie vervoer;
· ‘n LLB Graad (of finale jaar LLB met die voorwaarde dat die kwalifikasie einde 2024 bekom sal word);
· ‘n Redelike akademiese rekord;
· Ten volle tweetalig wees in Afrikaans en Engels.
Stuur u CV, LLB Graadsertifikaat (indien van toepassing), akademiese rekord en ‘n kort motiveringsbrief na: legal1@vdmass.co.za
5d
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Legal secretaryDescription: Urgently looking for Legal secretaryMust have the following requirements;5 years experienceIf you meet the above please send a copy of your cv to silvana@jcgservices.co.za. Please email your cv with all relevant documents and indicate the job title on the subject line.
11d
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I am looking for Debt Collectors with a minimum of 1 year experience
11d
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CONVEYANCING SECRETARY (TRANSFERS)Minimum Requirements:-Professional and presentable Afrikaans speaking-Afrikaans & English first & second languages a must (Key requirement, Afr & Eng client base)-Recent experience as a Conveyancing Secretary at a law firm a must, specifically attending to Transfers-Energetic, and knowledgeable in Transfers process-Computer literate in E4 and Lexis Convey, GhostPractice, Word, Excel-Own reliable transport-Stable employment record and contactable reference-To start as soon as possibleDuties:-Drafting and attending to normal conventional and Sectional and Estate Transfers-Compiling Transfers documents and all related functions-General conveyancing secretarial duties-Liaison with clients and Deeds OfficeSalary: R 15 000.00 maximum (Depending on Transfers experience)E-mail detailed CV in Word or PDF to billy@schwellnus.com.- Your monthly gross salary expectation in context with offered amount.(Also forward Reference letters and a recent photograph if possible)APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.This is a skilled legal profession. Do not apply if you do not have the relevant experience at a law firm.
1mo
We are seeking experienced Debt Collections Agents to join our team, as aDebt Collections Agent, you will be responsible for managing and collectingoutstanding debts from our clients. Ideal candidates should have previousexperience in bank and municipality debt collections.**Responsibilities:**· A minimum of 1 year working experience within an inbound / outbound debtcollections environment· proven track record,Credit and clear criminal recordGrade 12 qualifiedExcalibur 4Strong communication skillsTarget drivenHigh level of integrityBasic / intermediate computer skillsStrong work ethicSelf-motivatedAble to work under pressureNo absenteeism or misconduct issuesKey Performance areasTo negotiate with arrears account customers to maximise debt recovery and profitabilityEnsure that allocated debt collection targets are achievedUse effective communication and negotiation to ensure successful commitments to pay (PTP- Promise to pay)Follow up daily on progress of the PTP's and the respective statuses to optimise debt collectionsBasic Salary PLUS excellent commission structureShould you meet the abovementioned criteria and would like to apply for this position, please forward and updated cv and motivational letter, indicating the position you are applying for, to our HR Department via email : Queries@mkrsolutions.co.za
1mo
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