Debt Collection in Kwazulu Natal

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Billing Specialist & Customer Service Retention Ma

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Key ResponsibilitiesDepartment Design & LeadershipPartner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.Design scalable workflows for billing, retention, missed collections, and client escalation handling.Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.Billing & Debit Order ManagementArchitect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.Liaise with debit order service providers and ensure technical and financial alignment.Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.Oversee missed debit resolution and develop proactive collection strategies.Track and escalate premium-related issues to ensure policy integrity and compliance.Customer Service & RetentionHandle and resolve customer queries related to claims, billing issues, missed payments, and cancellations.Build and train a customer support team capable of managing inbound and outbound retention workflows.Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.Ensure a seamless claims experience by coordinating with underwriters and policy administrators.Compliance & Process ExcellenceDocument all billing, retention, and support processes for internal use and audit compliance.Ensure strict POPIA compliance in all customer communications and data handling.Contribute to onboarding new insurance products/books, ensuring systems and service readiness.â?? RequirementsExperience & Skills:3+ years in billing, finance operations, customer service, or insurance administration.Proven ability to manage and improve debit order collection systems.Demonstrated experience in building or scaling a support or finance function.Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).Strong analytical, process-mapping, and reconciliation skills.Excellent communication, leadership, and negotiation skills.Bonus if you have:Insurance, claims, or financial services background.Project management experience.Experience with tools like Debi Check, Netcash, Sage, or Xero.ð??? What We OfferCompetitive market salary + performance incentives.Flexible working model (remote/hybrid).Hig https://www.executiveplacements.com/Jobs/B/Billing-Specialist--Customer-Service-Retention-Ma-1200072-Job-Search-07-03-2025-10-06-35-AM.asp?sid=gumtree

8mo

Executive Placements

Greyville

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Key Performance AreasSales OperationsActively source new sales opportunities and close deals to meet or exceed targets.Generate leads, qualify prospects, and manage the sales process from start to finish.Analyze market trends and competitor activities to strategically position offerings.Forecast sales, develop sales strategies, and assess their performance.Maintain and expand a solid customer base in the assigned area.Conduct regular reporting (daily, weekly, monthly) on sales activities and progress.Attend sales events, meetings, and training to stay current with market and product knowledge.Canvass new business, open viable customer accounts, and track monthly sales.Extract and analyze data from SAP to compare actual vs. target units sold.Provide regular feedback to the Regional Manager on sales activities and client engagements.Suggest new marketing strategies and help align customer promotions with company objectives.Coordinate with logistics and warehouse teams to support route planning and stock availability.Organize trade events and client engagement activities to enhance customer relations.Monitor promotional activities and market share growth with the support of the Regional Manager.Assist with the credit application process and support the debtors team in collecting outstanding payments.Help manage high-risk customers and ensure outstanding debt is kept within agreed limits.Ensure company vehicles and equipment are used and maintained in accordance with company policies.Attend monthly business meetings to report on sales and customer development initiatives.Stock ControlWork closely with the warehouse to ensure stock availability and resolve related queries.Support consignment stock processes when required.Monitor customer buying patterns to forecast monthly stock needs.Oversee stock rotation and replenishment.Assist customers in managing their stock levels and product mix effectively.ComplianceOperate within established procedures to ensure operational integrity.Identify and report risks or issues within the assigned territory.Promote compliance with applicable regulations to prevent wasteful or irregular expenditure.Customer ServiceBuild and maintain strong working relationships with clients and internal teams.Proactively address and resolve customer problems with professionalism and integrity.Ensure all customer queries are resolved promptly in coordination with internal teams.Provide product training and regular updates to customers regarding pricing and features.Support the customer liaison team by updati https://www.jobplacements.com/Jobs/O/On-site-Fitment-Sales-Representative-1218815-Job-Search-02-20-2026-00-00-00-AM.asp?sid=gumtree

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