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Village N Life is a leading Tourism and Hospitality company based in the beautiful Camps Bay.We are currently looking for a Digital Marketing / Content Manager to join our dynamic team at our in-house agency.In this role, you have the opportunity to manage and improve web pages while also contributing to the development of digital platforms tailored to the companys needs. It encourages creativity and innovation within the provided platforms, and emphasizes the importance of staying up-to-date with evolving technology. Requirements:Diploma in Digital Media, Google Certifications (Google Ads, Fundamentals, Analytics, Digital Sales)Certified with in Project Management and Digital MarketingMinimum of 6 year’s work experience in relevant rolesWorking experience in Hospitality & Travel industryDigital marketing and salesProject management, organisational and analytical skillsTeam managementProficient in Paid Media channels (Google Ads & Social Ads)Experienced in conversion rate optimizationKnowledge and experience in Word pressKnowledge of HTML/CSSKnowledge of SEOExperience with CRM Responsibilities overview:SEM (Search Engine Marketing), including optimisation of current accountsGoogle AnalyticsPush MarketingSales ProgramsSEO (Search Engine Optimisation) - managing the department, keeping up to date with current trends, ensure quality content produced for the digital channelsOn Page Setup, including Meta descriptions, Alt tags, H1s and Google My businessPaid Social media (Facebook, Instagram, Tiktok and LinkedIn.Website development - including advisor for the web development team, assisting with framework, plugins and analytic integrationImproving the visibility, usability, content and conversion for the websitesContent design and managementEmail marketing - including use of Everlytic & Zoho systems, management and building of the databasesProject management of the digital marketing functionsTracking, reporting and providing analyticsManage digital budgets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTI5Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1784082&xid=1109_185296
7h
1
*KEY RESPONSIBILITIES:-*
*Operational efficiency*
* Contribute to the creation and implementation of best practice processes and procedures to aid and improve operational performance and timeous release of product to market
* Contribute to timeous implementation of QA projects.
*Operational activities:*
* Assist with OTC dispensing in line with business requirements
* Perform the compilation and population of lot release packs in line with release priorities
* Assist with the release of printed packaging components and ensure all colour standards are signed off, filed and where necessary delivered to relevant suppliers or printers.
* Ensure the timeous coordination of the destruction process.
* Assist with the capturing of data and the maintenance of QA registers and send out reports as and when required
* Assist with the compilation and/or closure of CCP’s and Issue Logs
* Liaise with stakeholders as and when required
* Assist with policy passport uploads and the circulation of standard operating procedures and training material within the department.
* Facilitate the PQR process by compiling the various attachments for annual product quality reviews.
* Capture PTC chart entries and assist with the verification of PTC charts as and when required
* Assist with the management of reference standards and columns for existing products and new launches.
* Coordinate and/or obtain quotes for consumables as/when required
* Ensure all invoices received from laboratories are checked against approved pricelists and processed for approval
* Assist with the compilation of monthly QA reports to HOD
* Assist with sending out the weekly reports for CCP’s and policy passport statuses as and when required
* Assist with the coordination of technical and/or other agreements for signature
* Provide the necessary QA information to Compliance and Regulatory Affairs as and when required
* Assist with launch activities in line with business priorities
* Assist with compilation of minutes and actions as and when required
* To carry out any other administrative duty as and when required
* Assist with tracking, communication, and support of annual plan activities, including but not limited to annual stability plan, Product quality review schedule, Quality Agreement schedule, audits and risk management.
* Coordinate sample handling including receipt, storage and any sample sending requirements.
* Assist with Data Logger handling, temperature monitoring and OOS investigation activities.
* Assist with minor investigations ie sampling or quantity discrepancies.
* Compile, review and file stability reports
*Good Manufacturing practice (GMP)*
* Maintain all GMP principles in line with departmental Quality System and *SAHPRA* requirements
*Documentation & Systems Management*
*Documentation*
* Assists with SOP tracking, compilation and circulation for sign off.
* Assist with filing of
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2MjMzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191403&xid=1555_26233
2y
1
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Our client is looking for a Customer Service Agent to join their team.Duties and Responsibilities:To Contact existing and potential customers and present products and services, meeting and exceeding targetsDeliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize salesDescribe products and servicesRespond to questions and queriesObtain customer informationObtain possible customer leads and forward to Sales TeamFollow up on initial contactsMaintain records of telephonic interactions, orders and accountsRelieve on the switchboard as per monthly scheduleConfirm orders via e-mailTo carry out market research to identify new markets and business opportunitiesProvide a telephonic customer service to assigned customer per rep allocationAssist customer with over the phone issue resolution and escalate to relevant consultantEnsure issues are resolved within the matrix time frameRecord keeping of all contact and feedbackReporting documentation to be completed per MatrixAssist on Adhoc projectsCapture orders on the systemUpdate customer information on NavisionCompliance with all policies, procedures and work systemsManaging a sales database ensuring all calls are logged accurately including contact details and follow up dates or other action required.Typing out quotes and sending e-mail confirmations as required by customersHygiene Checks, Training Registers filing per allocated sector- register to be keptOperations Manual creation per assigned sectorKey Skills Excellent Communication Skills (Listening, oral, oral presentations, written)Work Standards (Setting high goals or standards of performance for self and organization)Confidence in Sales EnvironmentAdministrative Orientation (personal satisfaction from administrative performance and responsibilitiesIntegrity (maintaining social, ethical and organizational norms in job)Attention to detail (total task accomplishment through concern for all areas involved, no matter how small)Independence (taking action on ones own rather than the influence of othersListening (use of information extracted from oral communications)Professional Knowledge (level of understanding and ability to use technical/ professional information)Rapport Building (The ability to meet people easily and to be liked; to get along well with people and to put them at ease; to quickly build rapport through pre-active development of relationships)Planning and Organising (Establish a course of action for self to accomplish goal)Negotiating skillsAnalytical Skills (Ability to draw conclusions on facts submission) Job Role: Customer Service Agent Industry: Other Salary: Negotiable Required Skills 3 Years of Experience Qualifications A minimum of 2-3 years, of expe
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3MTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198569&xid=1109_77190
2y
1
*JOB PURPOSE:-*
The Learning and Development Specialist will work predominantly in a client facing role, taking full accountability for the acquisition of new clients and strategically managing existing client portfolios for an HR platform, which includes the
* design, develop and evaluation of training content and assessments in accordance with the client’s needs.
* *Product/industry knowledge and networking*
* Remain up to date with applicable events and trends in the HR, training and e-learning industry
* Build relationships with key people in the HR, training and e-learning industry
* Remain up to date with the various competitors in the market
* Attend and/or participate in relevant conferences, workshops or roadshows as identified and when required to build clientele and network at such events
* Attend relevant training identified as and when require
2. *Achieve targets with regards to signing up new clients*
* Identify and attract potential clients for the Lesson Desk platform
* Identify and attract potential content partners for the Lesson Desk content library
* Develop and present satisfactory demos to protential clients
* Ensure business proposals are set up correctly and sent out within 24 hours of receiving the request
* Draft and issue approved licence agreements and contracts for new clients
*4. Account management of all Lesson Desk clients and maintenance of stakeholder *
* relationships*
* Maintain all aspects of client relationships to ensure they remain regular, satisfied clients
* Ensuring all client issues and problems are resolved within the agreed SLA timeframes
* Keep clients up to date with any improvements or updates within Lesson Desk and/or any new content available for use through written updates and by issuing training manuals
* Ensure client expectations are met with all relevant Lesson Desk stakeholders
* Maintain all supplier relationships to ensure deliverables are met, best prices are given and a high level of service delivery is maintained
* Maintain all internal relationships by ensuring SLAs are up to date and expectations are managed
*4. Training content*
* Assist clients with an analysis of their HR and training needs
* Provide clients with assistance on the development and creation of quality content and assessments aligned with their business requirements alongside the Learning Strategist
* Assist clients with any ongoing training needs related to the use of the Lesson Desk platform subsequent to the initial training needs evaluation
* Work closely with all stakeholders in the creation of identified training content which includes video scripts, voice over recordings, storyboards and video creation
* Identify and maintain suitable generic training content for the Lesson Desk content library
* Ensure that training content conforms to the requirements of the relevant training authorities, client
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4MDg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196781&xid=1555_28089
2y
1
SavedSave
Group Bookings Travel Consultant.MINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer termsSub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorization of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions :Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczMjc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1186267&xid=1109_73274
2y
1
Technical and Distribution Assistant Administrator will assist with setups for Own Website Booking engines, third-party sites and all distribution sites.Assist with loading rates on channel managers such as Nightsbridge, Siteminder , GDS and Tourplan etc.Assist with loading of new features and amendments of properties on all distribution’s sites.Assist with loading rates and distribution from Opera to channel managers. Competencies Generic Competencies: attention to detail and organizational skills; Personal Effectiveness; Communication. Unique Competencies: Trouble shooting of issues. DUTIES AND RESPONSIBILITIES Ensure up-to-date with new industry technology available for optimal digital sales.Assist with rate parity throughout all booking channels.Communicate with Travel Support & properties on new rate codes, room types.Assist supervisor with all projects that require quick turnaround time.Rate plan clean ups on channel managersSetup all integrated rate codes and packages for distributionFactual checks are done on distribution third partiesLoad rates on Nightsbridge and SiteminderWork and communicate with all distribution partners i.e Hospitality SolutionsLoad room types and map rates on new distribution sites.Assist with internal queries regards to rates, room types not being loaded.Maintain a high level of destination knowledge and tourist informationMaintain knowledge of special/rates/offers/promotions for all market segmentsResolve any rate parity issues raised by suppliersMaintain knowledge of PMS and channel management systems.Ensure any changes of dashboards/property facts are maintained and updated on integrated channels, including B2B, B2C and Brand channels.Uploading of new images to distribution sites.Maintenance on GDS platform. Administration Assist with monthly account recon on suppliers i.e. Nightsbridge, Siteminder, Hospitality Solutions.Assist with setup monthly history and Forecast reports for the group.Login Sheets updated and secured.Profile Opera Maintenance. To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MjA1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244061&xid=1108_67205
2y
1
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Assume the primary day-to-day responsibility to ensure the uniformity of protocol followed, adherence to policies & procedures and compliance to laws and regulations. Compliance Officer Job Description: The main functions of this position are:Developing, implementing, maintaining and monitoring the legal and compliance activities to ensure the group complies with all applicable laws and regulationsReviewing all legal documents of the groupManaging legal risks and be the custodian of the group’s legal documentsInteracting with legal and compliance related official organizations and government bodiesMaintain relationships with internal stakeholders Key Activities Legal Documentation · Preparation, drafting, review and critique of legal documentation: including : · agreements and contracts,· regulatory letters,· customer correspondence and customer facing documentation,· internal control processes,· marketing material, and· policies and procedures to ensure compliance to applicable law(s)· Conduct legal research and provide advice to Exco to ensure business is compliant with legislation and / or Regulatory codes and / or best industry practice· Drafting of agendas, minutes, resolutions and other company documentation· Managing the corporate calendar· Distribution of corporate documents· Statutory record keeping· Statutory submissions· Attend Board committee meetings and offer advice as required, including commercial contracts, procurement, employment mattersCompliance · Ensure registration compliance with government bodies and / or regulators· Implement Compliance, Risk and Internal Monitoring programmes· Design internal controls, systems, policies and procedures, i.e. put preventative measures in place for non-compliance· Review all business risks and set-up a program to monitor and mitigate risks including the risk register· Review all VNL processes and documentation in all departments and all companies to ensure compliance with Companies Act, POPI, Cyber crime and King IV· Ensure implementation and maintenance of contracts register for the group· Conduct corporate governance reviews and ensure compliance with corporate governance requirements· Report on non-complianceSA Companies Act & other relevant legislation · Stay abreast of new legislation and changes in existing legislation, and advice Exco on action required to complyStrategic Advice · Provide strategic advice and ensure implementation of strategic projects within regulatory framework· Manage legal projects that may arise from time to timeExternal Compliance · Assist with ensuring all company information has been lodged with authorities and is updated regularly· Assisting with EEA and B
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMzgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191822&xid=1108_52382
2y
1
SavedSave
Role purpose:
The position requires the individual to have knowledge of related fund accounting systems and processes, specifically for Unit Trust funds - and assist team members and manager with trouble shooting and resolution of issues that arise in the UT Fund Accounting team, to include process and system enhancements.
Specific duties/Key Outputs and Responsibilities:
Duties include but is not limited to:
Preparation of accurate financial statements as per client Service Level Agreements.
Reconciling the Hiport Investment System with the Hiport General Ledger.
Escalation, documentation and resolution of IL/GL variances.
Ensure correct accounting for Income Distributions.
Close communication with NAV and other departments within Operations.
Facilitating the yearly audit process of clients by submitting Annual Financial Statements for review and dealing with audit queries.
Proactive in suggesting, testing and implementing process and system enhancements to reduce risk and increase efficiencies in the team, as well as ensuring that client demands / changes are met in accordance to the service level agreements timeously and accurately.
Ensure compliance with company policy and procedures, Service Level Agreements and Internal Controls.
Maintain a risk mindset and immediately escalate potential risks.
Assist in preparing and maintaining of management information (stats, KPIs, adhoc reports)
Skills Required:
Accounting related degree and asset administration experience.
Knowledge of asset management environment, including but not limited to financial markets and instruments.
Knowledge of Unit Trust Funds
Computer literacy (MS office).
Working knowledge of Hiportfolio.
Strong problem solving and analytical skills.
Strong time management skills.
Ability to work as an individual as well as part of a team.
Prepared to work overtime when required.
Good communication skills.
Ability to effectively prioritize work
Client Service focus.
Ability to set and maintain high work standards and achieve goals.
Building cross-functional relationships to improve effectiveness of the team.
High level of integrity.
Minimum Requirements:
Tertiary Financial Qualification with a business or accounting background
A minimum of 1-2 year’s related experience
Proficient in MS office
Good knowledge and understanding of the Financial Markets and Financial instruments
Competencies required:
Team player with the ability to lead, motivate and develop those around them
Good communication skills
Excellent problem solving and analytical skills, special attention to high risk areas/issues
Ability to prioritize, works effectively and must be organiz
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzIzNDJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132706&xid=1419_2342
2y
1
SavedSave
A leading omni-channel retailer is looking for an experienced admitted attorney to join their team. The successful candidate will be responsible for contract drafting, providing in depth legal advice, analysing and identifying legal risks and implications within area of business operations.
* Negotiating, drafting and execution of contracts in line with retailers specific terms
* Ensure that contracts are of a consistent high quality, substantially fulfils the businesses requirements, and are compliant with the relevant legislation
* Drafting master agreements for recurring business models to standardize key terms and streamline the contract review process
* Manage contracts and other legal related monthly reports and document retention
* Ensure that the retailer complies with, including but not limited to, the National Credit Act, Company law, Consumer Protection Act, Competition law, Anti-Bribery and Corruption laws, Employment and Labour laws, Protection of Personal Information Act and other laws and regulations impacting the business and escalate any non-compliance to the Legal Manager and Head of Shared Services.
* POPI: Provide support to the Information Officer of Retailer by:
* Assisting with responses to request for access to and correction of personal information and general issues concerning personal information
* Implementing privacy policies and procedures
* Support the delivery of privacy training
* Ensuring POPI Act compliance within the group
* NCA: ensure credit products and the marketing thereof is compliant with the Act and Regulations
* CPA: Ensure marketing activities comply with the CPA. Provide ad hoc advice relevant to product returns
* LLB degree and an admitted attorney
* Min 5 years Post-Qualified Experience in Commercial Law
* Must have experience in Retail or Financial services
* Experience in due diligence, legal research and contract drafting
* LLB degree and an admitted attorney
* Min 5 years Post-Qualified Experience in Commercial Law
* Must have experience in Retail or Financial services
* Experience in due diligence, legal research and contract drafting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUzNjc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1241250&xid=1555_53679
2y
1
SavedSave
*Account Manager - Western Cape*
*SPECIFICATION * An owner led accounting business, which assists businesses with managing their accounting & finances, is looking for an Account Manager to join their small client serving team.
*You will be responsible for:*
* Prepare the implement the meeting schedule for each quarter
* Complete client tasks as per SOPs
* Host meetings as per the schedule
* Onboard clients as per the SOP
* Keep Triage current
* Keep To-Do-List current
* Keep all correspondence in the appropriate Karbon contact and / or job as necessary
* Review list of overdue jobs monthly/ Remediate and escalate.
* Attend team meetings as per the roster
*Monthly Salary: Market related*
*Monthly Salary: Market related*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUxMjk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1236842&xid=1555_51298
2y
1
An international freight forwarder and logistics service provider is looking for a Business Development Manager to join their Express Department in Cape Town. The successful candidate will be responsible for developing New Business Revenue and growth through prospecting, qualifying, and closing the deal.
Development of new business
* Focus on development of New Business Revenue growth through prospecting, qualifying, and closing the deal
* Prepare tenders, reports, presentations, Approve rates for types of customers
* Generate and follow up on qualified leads in line with company specific requirements
* Analyse clients needs and propose various courier solutions accordingly and close the deal
Service Excellence
* Ensure continuous follow-up by the Sales Team on pending clients
* Manage and retain client relationships on all levels and provide a professional service including of after- sales service, client enquiries and regular follow ups
Sales and Targets and Administration
* Exceed sales objective of assigned targets by promoting and selling couriers services through professional sales targets
* Ensure consistent achievement of all relevant product/monthly targets
* Submit weekly call reports to the General Manager, this will enable him to monitor your weekly activities
* Ensure the pipeline is up to date at all time
* Manage all relevant internal administrative processes
* Attend all meetings and submit weekly stats
* Ensure commission sheets are signed off by the General Manager and submitted to HR
Product Knowledge
* Learn new products knowledge and acquire improved selling skills and communicate to the Sales Team
* Keep abreast of competition services and Markets
Communication
* Ensure effective and ongoing communication between the Sales Teams and supporting departments within the Company at all levels
* Respond and assist on all Sales department queries as communicated by the Sales Team
* Ensure effective communication with General Manager and colleagues
Knowledge & Experience
* Matric or Senior Certification equivalent
* MS Office Suite (especially Excel)
* Minimum of 5 years Sales experience, preferably from the Logistics Industry
Skills
* Excellent client orientation
* Excellent negotiation skills
* The ability to generate sales leads and close deals
* Communication skills
* Time management skills
* Ability to work under pressure
* Target driven
Attributes
* Align performance for success: Focusing and guiding others guiding others in accomplishing work objectives
* Building customer loyalty: Effectively meeting customer needs and building productive customer relationships
* Customer Focus: Developing and sustaining productive customer relationships
* Communication: Clearly conveying information and ideas in a manner that engages the audience
* Follow up: Monitoring the results of assignments
* Initiating action: Taking pro
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM4ODk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231745&xid=1555_38894
2y
1
SavedSave
Travel Support ManagerMINIMUM REQUIREMENTS: Matric CertificateTertiary Qualification in Hospitality and tourism not essential, but preferred.Minimum of 2 years’ experience in the same or similar positionLevel 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular) DUTIES & RESPONSIBILITIESS: Product KnowledgeProperty Knowledge Ensure property knowledge is distributed in organization Property details obtained from Management – property, marketing, sales, directorsEnsure details updated/loaded on PMSCommunicated to relevant personnel Policies and Procedures Ensure superior knowledge of all policies and procedures as below (but not limited to) Child/Sharing policiesGeneral reservation and booking terms & conditions – per productRefund policy and procedureCommission terms & conditionsSpecial offer terms Sub BrandsDetails/terms of sub-brands within the Village & Life portfolioSuperior product knowledge is vitalProduct knowledge is a responsibility not a function Management of Property Management System (PMS) - OperaAuthorisation of all staff on PMSManagement and loading of rates accurately and with detail on PMSManagement and loading of all properties on PMS accurately and with relevant detailsAssistance with all PMS details and accuracy Management of specials and promotions : Special offer details (referred from Sales Director/Executives) communicated accurately to reservations staffmanual record kept of all offersAccuracy and professionalism is vitalDue to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precisionSpecial Requests – AccommodationManaging the leisure club data baseEnsure the bookings for peak are followed up on and continuously monitoredManagement of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costsCommunication of upcoming educational stays to sales team and property managementAllocation of all prizes and voucher numbersManagement and assistance with all “directors friends” reservationsManagement and record keeping of all accommodation trade exchangesManagement and record keeping of all accommodation barter agreements Reservations ManagementSupervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales. Entering all relevant information of reservation on PMS with relevant and correct informationCommunication of all provisional reservations made with correct detailsFollow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-showsUtilizing special remarks option, ensuring gues
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167162&xid=1109_67749
2y
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