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Job Description
My client based in the North of Johannesburg is seeking a Solutions Architect - Computer Endpoints.
The Solutions Architect - Computer Endpoints is responsible for the overall vision and architecture of computer endpoints in the organisation. This includes defining the configuration of the end points, determining the security standards and defining the policies to manage the endpoints.
The Solutions Architect is a senior member of the technical team and will also be responsible to assist in resolving computer endpoint issues and play the role of the technical lead to the HelpDesk team.
Responsibilities:
Responsible for the overall architectural design of computer endpointsDefining, documenting and sharing policies and standards applicable to computer endpointsProviding recommendations and roadmaps for proposed solutionsDefining standards applicable to maintaining computer endpointsIdentifying and advocating process improvements and helping develop solutions to support theseProvide technical leadership and mentorship to the HelpDesk Team.Supporting the HelpDesk team to understand and resolve issues.Identify gaps in the current environment and propose ways to enhance it.Providing recommendations and roadmaps for proposed solutions
Characteristics:
Team PlayerCoachProcess ChampionCustomer ChampionAbility to plan, organise and prioritiseRisk MitigatorSolutioner and strategic thinkerKnowledge managerRelationship builderChange LeaderCommunicate at all levels of the organisation
Skills:
In-depth technical knowledge and practical experience of Technology Infrastructure, including the Microsoft Operating System architecture (Windows and Windows servers) and Mac OSAdvanced understanding of networking to support your knowledge of the operation of computer endpointsPositive attitude, problem solver, strong leadership skills with the ability to drive change, structured and organisedAbility to understand business requirements, design enterprise solutions and drive the roll-out and adaption of these
Knowledge and Education:
5 - 7 years experience as a Computer Endpoint and Active Directory expert3 - 5 years experience as a Solutions ArchitectMicrosoft Windows Operation SystemsMac OSIn-depth knowledge of Active Directory and Group PoliciesNetwork and security
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjMwMDU5OTMxP3NvdXJjZT1ndW10cmVl&jid=1583549&xid=2230059931
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My client based in Parktown is looking for Intermediate and Senior Helpdesk Engineers to join their team. Salary rangese between R12k to R20k per month, depending on skill, experience and tenure.
Outputs:
Technical knowledge of computers, operating systems and widely used computer applicationsAbility to troubleshoot to determine the best solution based on a problem presented by a user.Ability to build, configure and repair computer hardware and other devicesAbility to learn and support third party applicationsKnowledge of computer networks and router configurationsInstallation and configuration processesAdministrative Process
Requirements:
3 + years’ experience as a Helpdesk Engineer or similar roleA+ (Essential)Microsoft Certified Solutions Expert (MCSE)(Essential)Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)
Personality Traits:
Team PlayerCoachProcess ChampionCustomer ChampionConsultantRisk MitigatorSolution OrientatedKnowledge ManagerRelationship builderChange LeaderProblem Owner
Skills:
Knowledge of computer hardware, operating systems and Microsoft Office ApplicationsAbility to understand various devices with more complex configurationsHelpful nature with the ability to communicate with clients in a professional mannerAbility to understand and resolve problemsProblem solver with the ability to mentor more junior staff in the teamMicrosoft OfficeMicrosoft Operating SystemsNetwork Protocols
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTA3NTcwODE1P3NvdXJjZT1ndW10cmVl&jid=1583550&xid=1107570815
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Our client in the FMCG Industry based in Johannesburg is currently looking to employ a Customer Services Consultant.
An awesome career opportunity awaits!
Requirements:
Grade 12 certificate.3 years’ experience working on Microsoft operating systems.Strong administrative skills.No specific experience in IT is necessary.A successful candidate needs to be good with people.Have a passion for customer service excellence.The successful candidate will need the ability to manage End User frustrations effectively.Ability to work well under pressure and be able to identify and manage priorities.
Responsibilities:
Create and Maintain documentation. This includes creating process documentation, user documentation, help guides, user guides, product manuals, etc.Manage the Helpdesk phone. This includes taking calls and ensuring that all calls are logged in the system as well as providing feedback on already logged calls. This will be done by communicating with the relevant people internally to provide feedback to the end users.Manage WhatsApp groups. This includes taking down and logging of calls that are submitted via WhatsApp.Communication to the business. This includes ensuring that important communications are sent to the business as and when needed in a professional manner.Pulling reports and providing to business. Telephones, Helpdesk, other. These are done usually on a monthly or weekly cycle but can also be requested ad hoc.Assist in Helpdesk Management. This includes following up on calls for staff as well as managing outsourced calls.Quotes and Orders. This includes loading of quotes, requesting quotes and managing the fulfilment of those that become orders.Follow up with services providers on issues logged externally. From time-to-time calls are logged with service providers (such as phones, printers, arch, SAP, internet lines etc..) These calls need to be managed and service providers held to SLA agreements.IT Training. Setup and provide basic IT training for new employees as well as existing employees on IT processes and productions. For example: how to apply for leave, claims, access company policies etc.General Admin. This includes any IT administration task that may need to be done, for example: taking minuets in meetings when requested, organizing training, organizing IT functions etc.Maintenance of Chronoscan. This includes mapping documents for electronic extraction. (EDI)Maintenance of the telephone system. This includes setting up new phones, speed dials etc.
Please note should you not receive a response within two weeks of applying please consider your applicatio...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDk1ODU5OTA0P3NvdXJjZT1ndW10cmVl&jid=1489925&xid=2095859904
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IT Helpdesk Support
Support operations and other support services with helpdesk request Attend to tickets logged in a timeous and efficient manner Raise any deviations with the Head of ITEnsure employees are adhering to IT protocols
https://www.ditto.jobs/job/gumtree/2462867433?source=gumtree
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As a Tier 3 Desktop
Support Engineer,
you will play a critical role in providing technical assistance and support to
end-users, ensuring the smooth operation of desktop systems and applications.
If you have a strong background in desktop support, excellent troubleshooting
skills, and enjoy working in a dynamic IT environment, we encourage you to
apply.
·
Direct User communication verbally and written
for assistance in Software distribution, 1st, 2nd, 3rd line Desktop
Support.
·
Ensure IT Policies and Procedures are up to
date and followed.
·
Lease and Manage 3rd Party Service Providers
·
Manage IT Projects for New Deployments are IT
Infrastructure Changes
·
To manage the country South African IT
·
Manage and maintain IT Helpdesk System for
tracking and reporting.
·
IT Costs are managed correctly and reported
accurately.
·
Ensure all Hardware Licensing is up to date and
monitored.
·
Create and Maintain an IT Assets Register
·
Deliver the in country PCI Audit Annually
·
1st line team member management
·
Manage VM Server Platforms
·
Ensure
service remains in line with PCI requirements.
·
VMware
·
Networking / switching administration (Aruba /
watchguard)
·
Administering resources residing within Azure
·
Overseeing local backups are completed (Azure
MABs)
·
Meraki Wi-Fi administration
·
Make known suggestions / recommendations for
improving service.
·
Building strong relationships with customers.
·
The ability to take ownership of customer
problems.
·
A proactive approach to customer problems and
an understanding of customer perception.
·
Remote Incident Resolution
·
Software Deployment
·
Ability to multi task and meet specific goals
set by supervisors and management
Minimum Requirements:
·
International MCSE
qualified or international equivalent
·
At least 8 years’
experience in technical IT (Server Administration),
·
Network management,
project management, MS Exchange (incl Office 365)
·
Certificate in Cyber
IT
·
Deployment network
security control qualification
·
A qualification in
network environment/anti-virus / threats, etc
·
ITIL Foundation
·
Azure
To elevate your career to the next level, please email me at lemrique@protonmail.com, Att: Lem 081
478 7032
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