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Outbound Sales Call Centre Consultant. R25 000 Basic + Commission. High energy individual with excellent sales track record. Driven by targets and ability to earn excellent commission. Self motivated individual who is able to work as part of a great team. Fantastic work environment and excellent work culture. Able to thrive in a fast paced environment. Excellent communication skills and ability to find solutions. Strong admin and people skills. No ITC or Criminal Records. Stable work history with contactable references.If you do not hear back from us within 2 weeks of applying - please assume that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQwMTgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=945784&xid=1109_40181
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Sales Support and Call Centre (Travel) (JB1516) RandburgR12 000 R15 000 (Call Centre Agent) R15 000 R20 000 (Team Leader)Duration: PermanentCompany Overview Our client was formed with the belief that customer service should be a fresh experience, where their clients best interests are at the forefront of everything they do and service is a passion for exceeding expectations.They dont just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.Job Description A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. Youre a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.Job Purpose Find quality leads through platforms such as the internet, networking, referrals and canvassingPre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our productsCold call these pre-qualified leadsSpeak to the correct person (travel decision maker or travel booker)Qualify the business; do they have good volumes of travel and a need for our productsSecure a meeting with the prospect for a sales executive to attendUpdate all activity on Hubspot as you goSchedule confirmed client meetings in sales executives calendarFollow up on prospects and provide support as needed to sales executivesImportant Requirements Successful outbound sales call center track recordExperience working with Targets and KPIsClear professional phone demeanour and voiceOwn reliable transportKey Performance Indicators Quality Leads GeneratedCold Calls MadeQuality Meetings Set UpConversion RateCommission TransferAttributes Able to build long lasting relationships with customers and peersShow initiative in the workplace and have a can-do attitudeResults, goals and recognition drivenAble to build rapport, connect and relate to people of all typesHave a customer centric approachHighly self-motivatedGood verbal and presentation skillsPassion for clients, people and providing true valueSolution focussedCommunicate and maintain a healthy, productive working relationship with the sales executives and your peers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189304&xid=1109_74252
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Insurance sales agent with minimum 2 years motor and home insurance sales experience in a call centre environment, required to start asap.Minimum requirement: MatricRE5 essentialNQF4 Short Term Insurance qualification requiredMinimum 3 years call centre experience requiredMinimum 2 years short term insurance sales experience essentialResponsibilities: Outbound sales of short term insurance products from a panel if insurersMotor and home insurance salesMaking appointments and quoting clients telephonicallySales administrationClosing deals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178301&xid=1109_70696
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Job descriptionRequirements § Matric is compulsory§ Strong communication skills§ Presentable§ Clear criminal recordDuties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding customers with the organization’s service and product informationProcessing forms, orders, and applications requested by the customersIdentifying, escalating priority issues and reporting to the high-level managementFollowing up complicated customer calls where requiredObtaining and evaluating all relevant data to handle complaints and inquiriesRecording details of comments, inquiries, complaints, and actions takenManaging administration, communicating and coordinating with internal departmentsTechnical expert in related computer applicationsAble to maintain customer confidentialityAct as liaison between the company and its internal and external current and potential customersAccept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behaviorManagement of inbound and outbound customer interactions at a timely mannerFollow communication “scripts” when handling different topicsIdentify customer needs, clarify information, research every issue and provide solutions and or alternativesUpdate existing customer informationIdentify and escalate priority issuesSeize opportunities up to sell products when they ariseBuild sustainable relationships and engage customers by going the extra mileKeep records of all conversations in our call center database in a comprehensible wayUpdates job knowledge by studying new product descriptions, participating in internal and external educational opportunitiesMeet personal / team qualitive targetsAdhere to standard guidelines, recommending improved procedures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193021&xid=1109_75485
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Contact Centre Manager (JB1538)Woodmead, Sandton Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcxMTk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1260064&xid=1108_71198
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SALES CONSULTANTSMINIMUM REQUIREMENTS:• 1 year outbound call centre experience• Proven track record of achieving targets• Clear criminal record• Matric• Computer Literate (MS Office)ON OFFER:• Basic plus unlimited commission• Performance incentives• Company Shares * Travel Allowance * Learning Opportunities * On site gymPlease send your updated CV to: telesalescv@clientele.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NDQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131949&xid=1266_39445
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Education: Degree/DiplomaExperience: 8-10 yearsReference: HeadofopsJob Description: We have an amazing opportunity for a Head of Operations in Johannesburg! We require a candidate with:• MS Office Skills • Strong reporting skills• Strategic planning and business development experience• Working knowledge of data analysis• 8-10 years outbound call centre operations experience• 5-8 years at senior management levelShould you meet the requirements for this position, please email your CV to it.careers@goldmantech.co.za. You can also contact Paige on 031 350 4019 or alternatively you can visit our website www.goldmantech.co.za Should you not hear from us within 3 days, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjI1NzMwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1127600&xid=292_225730
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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0NjQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256177&xid=1555_64645
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Are you a go-getter, motivated to achieve results and up for a challenge? Then we want to hear from YOU! We are a part of a highly successful and entrepreneurial company who specialise in the financial service industry, providing the south African market with affordable insurance products and services. We are looking for independent, self-driven individuals to join our Call centre team in Boksburg. Duties: Cold Call potential customers on our Data base provided or referral leads. Establish who the decision makers are within an organisation, Close the deals. Provide information regarding our products and services and answer any questions that may be asked. Actively market our products and services. Obtain all relevant information in order to close deals. Drive sales growth within the business. Requirements: Completed Grade 12 Fluent in English/Afrikaans Strong and professional telephonic communication skills Min of 6-12 months Call Centre Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NzQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244529&xid=1109_94747
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We are looking for a Sales Manager to manage and coordinate the sales function including sales support and training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks.
Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organizations strategy, mission and vision; motivate people to achieve
business goals.
Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NDUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191511&xid=1555_26450
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DNR Assist is a leading Roadside assistance & call center, established in 2005. We Specialize in Top Quality call center services – Inbound and outbound providing innovation and technologies solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and moreOur Auto & Recovery department specializes in light, medium and heavy towing, recovery, transport, and roadside assistance servicesRequirements:Strong
phone and verbal communication skills along with active listeningCustomer
focus and adaptability to different personality typesAbility
to multi-task, set priorities and manage time effectivelyMatric
Certificate- NQF Level 4Must
be located around Johannesburg north or close to RandburgAge
20-30 years
All applications to be sent to roadside@dnrauto.co.za
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Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Minimum 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, MiFi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNDkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178601&xid=1109_70490
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We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Responsibilities. Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Maintain good customer relations Meet personal targets and work towards meeting team targets. Requirements / Qualification Grade 11 &12 NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189241&xid=1109_74154
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I am seeking an Internal Sales & Support Administrator who is fluent in Afrikaans and English for a national multi-sensory branding company.The job description will include, but not limited to:- Generate leads by prospecting new business - Book sales appointments for Sales Reps to go in and sell the product - Meet call, appointment, and sales target set - Assist external team with closing of sales (following up on Opportunities and Chasing approvals) - Carry out accurate and efficient sales related administration Requirements: Sales experience is a MUST! Dynamic and out the box thinking Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Tenacity to handle rejection and continue with a positive attitude when reaching next potential client Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Possesses an energetic, outgoing, and friendly demeanour Eager to expand company with new sales, clients, and territories Self-motivated and self-directed Able to multitask, prioritize, and manage time efficiently Knowledge of sales process from initiation to close Ability to work independently or as an active member of a team Previous experience in outbound call centre, inside sales experience, or related sales experience preferred The ideal candidate for this position is results driven, persistent, excellent time management, excellent telephone sales, customer service, selling to customer needs, prospecting skills, motivation for sales, handled rejection, professional!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189236&xid=1109_74147
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The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189053&xid=1108_51509
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To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjM1MzQyNzY3P3NvdXJjZT1ndW10cmVl&jid=1163879&xid=2635342767
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Vision
To establish a world-class direct financial service business that seeks to:
offer its customers excellent service, superior value products, and fair treatment always;generate superior return on investment for shareholders;be the employer of choice; andbe a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry
OUTPUTS / CORE TASKS
Selling life insurance telephonicallyAchievement of sales targets and objectivesAdherence to Quality and Compliance processes to minimize business riskManage your quality & compliance against benchmarks to minimize business risk, with the client in mindMaintain optimal operational efficiencies based on productivity measuresAdapt and change to fit in with changing business operational requirementsSales objection handlingBuild and maintain good client relationshipsKeep abreast of developments and trends in the Industry – self learningEnsure commitment to the FAIS Fit & Proper qualification requirements
REQUIREMENTS
Qualifications & Experience
Grade 12 qualificationAt least 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the sales)Financial services experience (advantageous)RE Exam Advantageous30 FAIS Credits – Advantageous
Knowledge & Skills
Good understanding of Financial Services Industry related legislation and regulationUnderstanding of sales processes and servicing industryOutbound Sales experience is requiredFluency in English and one other South African official languageA clear criminal and credit recordCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime in order to achieve targets
Personal Qualities
Selling skillsComputer literacyCommunicationPlanning and organizingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeResults Driven/Achievement orientatedContinuous learningTenacitySales processObjection handling skillsTeam orientatedAbility to receive and implement coaching
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to carla@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMwNTU2MDU/c291cmNlPWd1bXRyZWU=&jid=1152710&xid=413055605
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Experience and skills required:
2-3 years experience in a similar roleExcellent verbal, written and interpersonal communication skillsOutstanding customer service skills and dedication to providing exceptional customer careMust be self-motivator and self-starterFocus on quality and customer serviceExceptional listening and analytical skillsSolid time management skillsMust be able to effectively deal with people at all levels inside and outside of the CompanyCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1370446644?source=gumtree
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