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Results for no experience call centre agents in Jobs in Pretoria / Tshwane
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A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills: Previous experience in a Call Centre Agent role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Apply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189306&xid=1109_74255
2y
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
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Life and Funeral Sales Call Centre Agents
Menlyn
Permanent
We are seeking Call Centre agents with experience in long term insurance.
Basic and commission.
Requirements:
MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1ODgxOTM5P3NvdXJjZT1ndW10cmVl&jid=1627310&xid=1125881939
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If you have an RE 5 OR RE 5 and 120 FAIS credits - Long term insurance, Matric, Call Centre certificate, 1 FULL year of Outbound Call centre experience selling Funeral and Life cover and reside close to Menlyn mall, please send me your CV!!!!!!!
Even if you have 1 FULL year and already been booked to write your RE 5 (Depending on DOFA date).
Looking for bubbly, energetic, money hungry, target driven, customer orientated, OBJECTION HANDLING PROs to join a well known long term insurance client of ours, with a National footprint.
If you have a colleague that would also be keen, send them on and we can fill all the positions, as there is plenty to fill !!!!!
When sending me your application, please include: Contactable references, copy of ID, Matric, Call Centre certificate, RE 5, 120 FAIS credit related qualification, last 3 months payslips showing your commission earnings
Must have a clear criminal record, clear credit record and clear fraud record
Cost to company included medical aid and provident fund, commission and clawbacks policy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTA1Mjk2MDI/c291cmNlPWd1bXRyZWU=&jid=1619505&xid=750529602
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Call Centre Sales Agents (Outbound)
Menlyn, Pretoria
Permanent
Job Duties
Sell funeral and Life policies (out bound)Apply product knowledgeCapture policy on systemAttend to client queriesProcess amendments on policiesResponsible for own policy retention
Requirements:
MatricCall Centre CertificateRE 5 within 2 years of DOFA.Full FAIS within 6 years of DOFA1 Year Experience as a call centre agent (outbound)Experience with Long Term Insurance (Funeral and Life)Clear ITC
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzc2NzcyODMyP3NvdXJjZT1ndW10cmVl&jid=1619507&xid=2776772832
6d
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
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CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTIONA medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the salesprocess/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):• Relevant degree in AudiologyMinimum education (desirable):• Masters degree in AudiologyMinimum applicable experience (years):• 5 yearsRequired nature of experience:• Training content generation• Training facilitation• Audiological research• Hearing Aid troubleshooting• Hearing Aid fitting• Customer interaction• Experience in a corporate environment
Skills and Knowledge (essential):• Quality control - analysis and interpretation of calls• Customer relationship management system• Sales processes• Coaching
Other:Working hours:• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIESEssential Competencies:• Examining Information• Documenting Facts• Developing Expertise• Articulating Information• Team Working• Checking Things• Producing Output• Taking Action
Important Competencies:• Providing Insights• Establishing Rapport• Making Decisions• Conveying Self-Confidence• Showing Composure• Thinking Positively• Resolving Conflict• Inviting Feedback• Meeting Timescales• Following Procedures• Managing Tasks• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVESTeam Support 20%
Assist with active monitoring and reporting of performance of team membersMonitor and enforce correct use of internal systems.Monitor and enforce HIPAA and POPIA Privacy Requirements.Assist with relevant HR related processes (ie onboarding, performance management etc.)Assist with enhancing and encouraging a culture of excellent client service.Assist with cultivating and maintaining a healthy and effective team culture.
Training and Content Development 60%
Develop an...
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If you have a RE 5, COB - personal lines, 12 CPD points, Matric, valid DOFA date, clear criminal record, clear ITC (Credit), 6 months proof of income of showing you earner proper commission, available to start a new job on 25 August 2023, then hit APPLY button!!!!
Our short term insurance client is looking for qualified and experienced short term insurance Outbound Sales Agents with 2 - 3 years Outbound Sales experience in a call centre to join their team!!!!
Must be used to marathon days, hitting target every month, overcoming objections from clients, excellent communication, professional, quality orientated, self motivated.
Must be results driven, resilient, energetic, able to liaise with all different levels of clients.
If you are seriously interested, please send me your updated CV, copy of ID, Matric, RE 5, COB, CPD, 2 contacts to call for reference checks, 6 months payslips of bank statements to show you earned proper commission consecutively.
Uncapped performance based commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDkyMTA5OTY/c291cmNlPWd1bXRyZWU=&jid=1679717&xid=309210996
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Job Description/Duties:
• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company website
Minimum Requirements:
• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good communication/people skills and the ability to adapt working in a high-pressure environment• Ability to adapt working in a high-pressure environment • Computer Literate in Word, Excel, and Office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxMjMyMjUzP3NvdXJjZT1ndW10cmVl&jid=1418167&xid=4291232253
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*92% Commission!! *Grow your business! Double, even triple your income as a Real Estate Professional. With the models we have in place and our founder being the author of the MREA (Millionaire Real Estate Agent), you can be sure that your business and income will grow!
Are you an agent / intern agent that is looking for something better in the real estate industry? Looking for more commission and passive income at the same time? Want to grow your business with all the tools and training you can imagine? Well then you have come to the right place! We offer the best training in the world when it comes to real estate. We help you grow your business and passive income! All under one roof! Its not what you get at Keller Williams, its what you become!
We are looking for agents / interns that are currently in production in the real estate industry. Agents who want to grow their business to the next level! Join the team that makes the dream! We are the no.1 market centre in South-Africa.
And to top it all off: We are not Region-Bound! You can sell ANYWHERE!!
*Added bonus for intern agents:*
Do you have a track record of success? Maybe youve been working as a property intern for a while without completing your qualification? The Keller Williams Real Estate School offers the entire qualification process (logbook, NQF4, and PDE exam prep) free of charge to KW intern agents. Countrywide.
We are looking for an enthusiastic people’s person to fill an agent position to generate sales
by hosting viewings and lead generating for new buyers. You will be responsible for all property
viewings, finding properties for buyers, lead generating for buyers and new listings.
A successful agent must be friendly, persuasive, and confident in person and over the phone.
You must be able to think under pressure, book appointments while running a calendar, and sign
offer to purchase documents. The ideal candidate will want to be hands on and enjoy
people.
The goal is to sell active listings and find buyers their next property.
Responsibilities
• Show houses.
• Negotiate purchase offers.
• Handle communications from contract too closing.
• Lead generate to obtain listings.
• Make the presentations.
Requirements
• Cell phone.
• Computer or Tablet.
• Car, for transport to and from viewings.
• Proven experience in lead generation.
• Proven experience as a realtor. (You should have a rough idea of the sales process and have
had some physical experience in at least one position as a realtor)
• Working knowledge of relevant computer programs (e.g., Google Drive, Excel etc) and
telephone systems.
• Excellent communication and presentation skills.
• Proficient in English. Any other languages would be a bonus.
At least 6-12 months experience in the real estate industry.
Great communication skills.
Not scared of the phone or to make calls.
Driven.
Business knowledge a bonus.
Sales experience a bonus.
This is a commis
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ2Mzc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1234820&xid=1555_46374
2y
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Responsible for providing administrative duties, answering calls from both internal and external stakeholders. Attend to queries and provide information.Responsibilities of the Role:Respond to the complainant with prepared resolution.Update notes in the system with accurate and descriptive information of the client’s details.Send emails with the necessary forms/directly to the client.Send emails to handler/ senior with a query and requests to update the information of claims system.Input/ update the relevant details into the claims system that will produce the best advice that is relevant to the claimant’s individual /circumstance.Completion of the complaint form online and forward/direct it to the complaints department.Scan all documents received from walk in clients.Receive scanned documents from client and scan to relevant departments.Acquire scanned POA and forward to handler for update and correspondence.Conduct client interviews to provide customer services required by the client.Record and correctly save documents received from clients.Support marketing initiatives.Ensure PAIA is adhere too.Provide 1st line customer service.Assist 1st time claimants with correct information and procedure on how to claim.Help resolve queries from internal and external stakeholders.Provide follow up on queries, on behalf of claimants and provide feedback.Client interface (social media)- follow up on queries and provide feedback.Log customer complaints for action and escalate to customer complaints handling section.Minimum Requirements:NQF 6 (Diploma or Advanced Certificate) qualification.Call Centre /Help Desk qualification, will be an added advantageRelevant 2 years’ client service experience of which 6 months should have been in a similar environment.Competencies:Emotional wisdomEthics and governanceCustomer orientation and customer focusComputer literacy.Organisation administrationTelephone etiquette.Company DescriptionMy client based in Centurion is seeking to appoint a seasoned Call Centre Agent for a 5-months fixed term contract and must have 2 years’ client service experience of which 6 months should have been in a call centre environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4NjU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184033&xid=1266_48659
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A fast-growing company in Centurion is looking to employ a Call Centre Agent. Duties and Responsibilities: Meet and exceed sales targets and KPIsBuild and develop an existing client baseBuild and develop new potential businessPresent, promote, and educate clients across all company brandsGather market-related information, including opposition pricing and new product developmentsComplete administrative duties as required daily, weekly and monthlySales experience would be preferred however not crucialSales and/or marketing education would be preferred however not crucialMust have a valid drivers license and own vehicle essentialAvailable to start immediately Requirements: English home language essential Previous call center experience An honest personNot afraid to work hardSomeone who has perseveranceHigh energy individualApply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195197&xid=1109_76073
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Our client a local business with a national footprint is looking for a Bilingual *(English and Afrikaans)* Call Centre Agent in Centurion.
*What will be required of the role?*
* Both inbound and outbound calls.
* Expanding existing customer base.
* Maintaining up to date knowledge of product range.
* Initiating, planning and executing sales calls.
* Answer customer questions about goods or services in terms of price, conditions and credit terms.
* Address or appropriately channel customer queries and complaints professionally
*What qualifications, skills and experience should the ideal candidate have?*
* Matric
* 1-2 years in a similar role
* Able to communicate with ease
* Listening with empathy and understanding
* Ability to resolve problems
*Salary:* Up to R10 000 basic + Incentives.
*What qualifications, skills and experience should the ideal candidate have?*
* Matric
* 1-2 years in a similar role
* Able to communicate with ease
* Listening with empathy and understanding
* Ability to resolve problems
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NjEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190009&xid=1555_25612
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Duties and Responsibilities:As a valued member of our team, you'll be responsible for engaging customers over the phone, promoting our products and services, and closing sales with finesse.Your primary duties will include:- Conducting outbound calls to prospective customers.- Building rapport and understanding customer needs.- Presenting product features and benefits persuasively.- Closing sales and achieving targets with enthusiasm.Experience and Qualifications:To excel in this role, you'll need to bring:- A valid South African ID.- At least one year of experience in an outbound call center environment. - Direct Marketing.- Must be fluent in Afrikaans and English (Non-negotiable)- Excellent communication and negotiation skills.- A passion for sales and a drive to exceed targets.- Must reside in or around Pretoria West.Send your detailed CV to oosthuizendf@gmail.com
25d
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*We are hiring a full time calling agent to call hot leads in the Real Estate Sector. *
* Work from home
* Basic salary plus commission incentives
* Experience in calling or calls centres is preferred, Real Estate experience NOT Required
* Suitable for confident people who are confortable on the phone
*Opportunity for growth*
If the candidate chosen shows promise, he/she will be named our lead generation manager after a cetain time period, and will manage 2-3 employees.
We will provide you with a list of 20 properties daily. You will contact the owners of these properties to book an appointment for an estate agent to meet with them.
This position involves being on the phone for most of the day and following up with property sellers.
This is *NOT *a cold calling position.
You will need your own:
* Cell phone
* Laptop
We are idealy looking for somone who has experience in a calling/telemarketing position. Experience in Real Estate is not required, but is a bonus.
*You will be suitable for this job if:*
* You are comfortable over the phone
* You have experience in sales / calling / telemarketing
* You are driven to succeed
* You are confident
*You will NOT be suitable for this job if: *
* You are shy
* You are not comfrtable speaking to people over the phone
*This is a full time position. Salary: R10 000 - R23500 per month*
*Breakdown:*
* The basic salary is R10 000 after achieving the minimum target
* You can earn up to an addtional R10 000 by going above target
* If the candidate chosen shows promise, they will be given addtional duties which comes with an extra R3500 salary.
We are idealy looking for somone who has experience in a calling/telemarketing position. Experience in Real Estate is not required, but is a bonus.
*You will be suitable for this job if:*
* You are comfortable over the phone
* You have experience in sales / calling / telemarketing
* You are driven to succeed
* You are confident
*You will NOT be suitable for this job if: *
* You are shy
* You are not comfrtable speaking to people over the phone
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE3MDU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1171130&xid=1555_17058
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Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
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2y
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Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123404&xid=1109_58367
2y
1
*Customer Service Agent speaking Hindi needed in a Large Company based in Pretoria. The candidate must be able to speak / read and write in Hindi.*
- Customer service
- Liaising with clients
- Call Centre functions
- Capturing information on the system
- Problem solving
- Giving advice to clients
- Administration
- Previous Customer service / Call Centre experience
- Mother Tongue: Hindi
- Valid Work Permit
*Salary:*
- R15 000.00 - R17 000.00
- Previous Customer service / Call Centre experience
- Mother Tongue: Hindi
- Valid Work Permit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM0NzlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134986&xid=1555_3479
2y
1
SavedSave
Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123404&xid=1109_58367
2y
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