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Results for customer experience manager in "customer experience manager" in Jobs in Pretoria / Tshwane in Pretoria / Tshwane
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Our Client, a national leader and Icon in premium, is seeking to employ an experienced SM to join their team
Purpose:
The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.
As a Store Manager, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.
Main requirements:
Grade 12
Tertiary will be an advantage
Relevant managerial experience running a store
As per our client’s requirements, clear and positive background checks will apply
Email cv to marlene@servicesolutions.co.za
Consultant Name: Marlene Smith
2d
Service Solutions
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
8d
Job Placements
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Our Client, a national leader and Icon in premium, is seeking to employ an experienced SM to join their team.The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.As a Store Manager, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.Main requirements:Grade 12Tertiary will be an advantageRelevant managerial experience running a storeAs per our clients requirements, clear and positive background checks will apply
https://www.jobplacements.com/Jobs/S/Store-Manager-Kolonnade-Pretoria-1264967-Job-Search-2-23-2026-7-03-30-AM.asp?sid=gumtree
8d
Job Placements
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The Monitoring Agent is responsible for the real-time monitoring of network and system activity, swiftly responding to alerts from monitoring tools, assessing their customer impact, and proactively driving issue resolution. Acting as the first line of defence against service incidents, this role requires effective communication with affected teams and stakeholders to ensure minimal downtime and maintain an exceptional customer experience at every stage. In addition, the Monitoring Agent is responsible for monitoring SLA clients to ensure service commitments are met, as well as conducting general monitoring of all client equipment to identify and escalate potential issues before they affect service delivery.Key Responsibility Areas:Real-Time Monitoring and Alert Response:Monitor network systems (Zabbix, Grafana, The Dude, Altostrat) for performance anomalies, service disruptions and triggers.Assess the severity and customer impact of incoming alerts.Initiate documented troubleshooting steps to resolve issues and independently where possible. Log all network incidents clearly and accurately in the ticketing system. Conduct basic troubleshooting to see if connectivity can be restored, before escalating to relevant teams.Incident Communication and Escalation Management:Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).Follow established escalation procedures, engaging higher-level support teams when necessary.Proactively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.Customer Impact and SLA Management:Assess and clearly document customer impacts associated with network alerts and incidents.Prioritise incidents based on the level of customer impact and urgency.Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.Continuous Learning and Improvement:Develop a comprehensive understanding of network infrastructure, monitoring systems, and customer environments.Identify opportunities for process improvements, system enhancements, and monitoring optimisations. Actively participate in training and knowledge-sharing initiatives within the surveillance team.Key Outputs:Accurate Incident Logs.Proactive Incident Communication.Adherence to SLAs.The successful candidate must have the following experience/skills and competencies:Experience: Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous. Experience with ticketing systems in a team-based support environment beneficial. Technical Competencies: Basic underst
https://www.jobplacements.com/Jobs/N/Network-Monitoring-Agent-1265676-Job-Search-02-26-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
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A Factory Coordinator opportunity has become available. My client, a giant in the manufacturing industry and part of a listed group, has an excellent opportunity for a Factory Coordinator.This challenging position involves exposure to sales, stock management, logistics, and customer service, and presents an ideal opportunity for a self-starter and an individual who wishes to pursue a role in sales, marketing, customer service, demand & raw material planning. KEY RESPONSIBILITIES: MRP:Daily balancing of inventory levelsTimeous placement of ordersStock taking and reconciliationsGood ReceiptingAchieve monthly budgetsUpdating and Maintaining the Bill of MaterialsCreating and Maintaining Material MastersDaily & Monthly ReportingAdherence to PlanGeneral Monthly ReportingMaintaining S-Code-ListingsManaging Process Orders PRODUCTION PLANNING:Integrity of SAP product codes and pricingCoordinate allocation, picking, and delivery of stockCommunication with customersMaintenance of Master Data on SAPAnalysis of selling patternsProduction planningCoordinating the production planning meetingUnderstanding group-wide sales patternsStock analysis to determine slow-moving stock KEY ABILITIESComputer literateThorough and accurateGood communication & interpersonal skillsDriven to continuously improveHigh attention to detailMeticulousStrong selling skillsComputer literate (Microsoft Office)Experience in SAP will be advantageousMust have the ability to work under pressureCustomer Service focusedHigh level of self-discipline IDEAL QUALIFICATIONS Must be competent in Microsoft Office (Excel, Word)Experience with SAP (especially the SD module)Experience in sales administration, accounts, or purchasing would be advantageousA certificate in Supply Chain Management would be advantageousA three-year Diploma or Degree will be an added advantage TO FIT THE COMPANY CULTURE, YOU WILL NEED TO BE Hands onEnergeticCommitted and ReliableStrong Work EthicIndependent and self-reliantChallenge-driven/self-starter
https://www.jobplacements.com/Jobs/F/FACTORY-COORDINATOR-1266686-Job-Search-2-27-2026-2-41-23-AM.asp?sid=gumtree
4d
Job Placements
1
Credit Controller Office BasedWe are looking for an experienced Credit Controller to manage debtor accounts, ensure timely collections, and minimise bad debt while maintaining strong customer relationships.Key Responsibilities:Follow up on overdue accounts and meet monthly collection targetsPerform reconciliations and resolve account queriesProcess payments and allocate accuratelyAssess credit applications and monitor credit limitsMaintain accurate customer records and aged debt reportsRequirements:Minimum 2 years experience in Credit Control / Accounts ReceivableExperience in debt collectionKnowledge of credit control procedures and basic legal recovery processesStrong Excel and accounting system skillsDetail-oriented with strong negotiation and communication skillsOffice-based | Standard business hoursIf you are organised, results-driven, and confident in managing collections, apply today!
https://www.jobplacements.com/Jobs/C/Credit-Controller-1267605-Job-Search-03-02-2026-10-24-16-AM.asp?sid=gumtree
5h
Job Placements
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Internal Sales SpecialistJoin a well-established masonry products business in a fast-paced role that requires a hunter mentality and the ability to manage the full sales-to-logistics cycle. Pretoria, Construction Industry, R 20,000 to R23,000 per month.About Our ClientThe client is a well-established business known for its masonry products. They operate within the construction industry and maintain a yard for stock management and walk-in clients.The Role: Internal Sales SpecialistThe purpose of this role is to manage the full sales process from lead generation to logistics and order fulfilment. It exists to proactively identify new opportunities, support the external sales team, and coordinate with transport providers to ensure quality control and timely delivery of products. The main focus areas include cold calling, market research, customer relationship management, and yard dispatch oversight.Key ResponsibilitiesMaintain 13 years of sales experience in an internal or external capacity.Identify new opportunities through cold calling and market research to qualify inbound leads.Serve as the primary point of contact for clients while managing the CRM system with high data integrity.Prepare quotes and process orders in collaboration with the external sales team to ensure a seamless customer journey.Coordinate with transport providers and track deliveries to oversee yard dispatch and quality control.Assist with physical stock management in the yard to ensure accurate records and organized displays.Manage credit limits, new accounts, and customer complaints in coordination with the debtors department.Execute dozens of calls daily while thriving under pressure.About You13 years of sales experience (Internal or External).Proven experience within the construction or building industry.South African Citizenship.Currently based in Pretoria.Valid drivers license and own reliable transport.Minimum High School Diploma.Proficiency in MS Office (Excel, Word, Outlook) and CRM systems.Bachelors degree in business is highly preferred
https://www.jobplacements.com/Jobs/I/Internal-Sales-Specialist-1265626-Job-Search-2-24-2026-9-45-39-AM.asp?sid=gumtree
7d
Job Placements
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