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Results for call centre managers in "call centre managers", Full-Time in Jobs in Pretoria / Tshwane in Pretoria / Tshwane
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Key ResponsibilitiesLead, manage, and motivate the customer care team to achieve performance targetsMonitor service levels and ensure delivery against SLAs and KPIsHandle escalated customer queries and ensure timely resolutionAnalyse customer trends and provide reporting on team performance and service metricsCollaborate with internal departments to enhance customer experience and processesImplement and improve customer service workflows and best practicesConduct performance reviews, coaching, and ongoing team developmentEnsure compliance with company policies, procedures, and operational standardsMinimum RequirementsProven experience in a customer care / call centre management roleStrong leadership and team management experienceAdvanced computer literacy, including Microsoft Excel and MS Office 365Experience with customer service systems advantageous (e.g. Freshdesk or similar)Knowledge of FICA compliance advantageousExcellent verbal and written communication skillsStrong analytical and reporting capabilityAbility and willingness to work shiftsCompetenciesLeadership and people management skillsStrong decision-making and problem-solving abilityCustomer-centric mindset with a focus on service excellenceHigh level of accountability and professionalismAbility to work under pressure and manage multiple prioritiesStrong organisational and time management skills
https://www.jobplacements.com/Jobs/C/Client-Care-Manager-Pretoria-MONTANA-1282168-Job-Search-04-18-2026-04-03-24-AM.asp?sid=gumtree
8d
Job Placements
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Key ResponsibilitiesLead, manage, and motivate a team of call centre agents to achieve KPIs and performance targetsMonitor team performance, productivity, and service levelsProvide ongoing coaching, mentoring, and performance managementHandle escalations and resolve complex customer interactionsEnsure adherence to compliance and regulatory requirementsAnalyse performance data and implement strategies to improve efficiencyOversee dialler operations, campaigns, and reporting processesMaintain high standards of quality assurance and operational excellenceMinimum Requirements4 to 6 years experience in a call centre environment2 to 5 years experience in a Team Leader or supervisory roleProven track record of meeting and exceeding KPIsStrong understanding of call centre operations, targets, and performance metricsExperience managing and developing high-performing teamsExperience handling escalations and difficult customer interactionsStrong communication and interpersonal skillsAbility to work under pressure in a fast-paced, high-volume environmentMatric (Grade 12) essentialExperience within banking, financial services, or legal environments advantageousExperience & ExposureHigh-volume inbound and/or outbound call centre environmentsCollections, customer service, or sales-driven operationsFinancial services sector (banks, credit providers)Dialler systems, campaign management, and call centre technologiesPerformance management, coaching, and staff developmentRegulated environments with compliance requirementsImproving team performance and operational efficiencyKey Skills & CompetenciesStrong leadership and people management abilityCoaching, mentoring, and staff development skillsPerformance management and KPI monitoringExcellent problem-solving and decision-making abilityConflict resolution and escalation handlingStrong organisational and administrative skillsAnalytical thinking with reporting capabilityAdaptability in a fast-paced environmentQuality assurance focus and attention to detailRemunerationSalary: R14,000 R18,000 per month (depending on experience)
https://www.jobplacements.com/Jobs/C/Call-Centre-Team-Leader-Debt-Collections-1278478-Job-Search-04-07-2026-16-20-32-PM.asp?sid=gumtree
18d
Job Placements
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Our client is searching for a Junior Alarm Technician (Entry Level) to join their team in Centurion.Company: Established Alarm & Security Solutions CompanyLocation: Centurion, Gauteng (Zwartkops)Type: Permanent / Full-time (Mon–Fri, office hours)Reporting to: Technical Manager / Operations Manager (or appointed Senior Technician)Role purposeTo support the installation, commissioning, testing, and basic troubleshooting of wireless alarm and video verification security systems and related devices, while delivering professional service to security companies, monitoring centres, and other customers. This is a hands-on, entry-level role with training provided.Key responsibilities (what you’ll do)Installations & commissioning (with guidance)Assist with on-site installation of wireless alarm and video verification equipment (motion cameras, sensors, keypads, sirens, communicators, panic devices, etc.).Learn and follow standard installation practices for correct placement, mounting, and device setup.Perform basic system programming/configuration under supervision.Test system functionality end-to-end (arming/disarming, triggers, signal strength, video transmission, etc.).Service, support & troubleshootingAttend service calls with a senior technician and learn fault-finding basics (battery, signal, tamper, device pairing, coverage issues).Perform basic maintenance checks and replacements (e.g., batteries and small components) according to procedure.Record findings clearly and escalate complex issues to senior staff.Customer service & adminCommunicate professionally with customers on-site and telephonically.Complete job cards/service reports and keep accurate notes (serial numbers, site details, actions taken).Keep tools, stock, and work areas tidy and organised.Safety, quality & complianceFollow company processes, safety rules, and quality standards.Represent the company professionally at all times (neat appearance, respectful conduct).Training providedProduct and system training on wireless alarm and video verification solutions.On-the-job mentoring with senior technicians.Basic exposure to working with monitoring centres and alarm industry processes.Minimum requirements (no experience needed)Grade 12 (Matric).Comfortable with hands-on work (using basic tools, climbing ladders, working indoors/outdoors).Basic ability to use a smartphone and apps; comfortable learning simple system setup steps.https://www.jobplacements.com/Jobs/J/Junior-Alarm-Technician-Entry-Level-1282534-Job-Search-04-20-2026-07-00-20-AM.asp?sid=gumtree
6d
Job Placements
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Key ResponsibilitiesRespond to customer queries via phone, email, and support platforms in a professional and timely mannerAccurately capture and update customer information on internal systemsResolve customer complaints efficiently while maintaining high levels of customer satisfactionCollaborate with internal teams to resolve escalated or complex queriesMaintain a strong understanding of company products, services, and processesAdhere to company policies, procedures, and shift schedulesMinimum RequirementsPrevious experience in a customer care / call centre environment advantageousExcellent verbal and written communication skillsStrong computer literacy and system navigation skillsExperience with customer support platforms advantageous:Freshdesk (preferred)ZendeskZoho DeskHelp ScoutIntercomBasic mathematical skillsAbility and willingness to work shiftsProfessional and client-centric approachCompetenciesStrong interpersonal and communication skillsProblem-solving ability with a customer-first mindsetHigh attention to detail and accuracyAbility to work under pressure in a fast-paced environmentStrong organisational and time management skillsTeam player with a proactive attitude
https://www.jobplacements.com/Jobs/C/Client-Care-Consultant-x-4-Pretoria-MONTANA-1282167-Job-Search-04-18-2026-04-03-24-AM.asp?sid=gumtree
8d
Job Placements
1
Job SummaryWe are seeking a dynamic, target-driven, and customer-focused New & Used Vehicle Sales Executive to join our busy dealership in Hatfield. The ideal candidate will be responsible for managing the entire sales process, from lead generation and prospecting to vehicle demonstration, negotiation, and final delivery. You will be the face of our brand, building lasting relationships with customers and ensuring an exceptional purchasing experience while meeting ambitious sales targets.Job Description (Key Responsibilities)Sales & Target Achievement: Consistently meet or exceed monthly sales targets for new and used vehicles, gross profit, and finance & insurance (F&I) products.Lead Management: Actively prospect for new clients through cold calling, digital leads, networking, and referrals. Promptly follow up on all showroom, internet, and telephonic inquiries.Customer Consultation: Greet customers (walk-ins and appointments) and conduct a thorough needs analysis to understand their requirements, budget, and lifestyle.Product Knowledge: Maintain expert-level knowledge of the full range of new and used vehicles, including features, benefits, specifications, and competitor models.Vehicle Demonstration: Conduct professional vehicle demonstrations and accompany potential buyers on test drives, highlighting key features and benefits.Trade-Ins: Manage the vehicle appraisal process for trade-ins, working with the Used Vehicle Manager to establish fair market value.Negotiation & Closing: Structure and present sales proposals, negotiate terms, and effectively close deals while maintaining dealership profit margins.Finance & Insurance (F&I): Work closely with the F&I Manager to present finance options and value-added products (e.g., warranties, service plans) to customers.Administration: Accurately complete all sales documentation, including Offers to Purchase (OTP), finance applications, and FICA/NCA compliance paperwork.Customer Service (CSI): Ensure a seamless and professional vehicle handover. Follow up with customers post-sale to ensure satisfaction and encourage referrals, maintaining a high Customer Satisfaction Index (CSI) score.CRM & Reporting: Meticulously log all customer interactions and sales activities in the dealerships CRM system (e.g., E-Dealer, LeadLocator). Job Specification (Requirements & Skills)Minimum Requirements:Education: A valid Matric (Grade 12) Certificate.License: A valid, unendorsed
https://www.jobplacements.com/Jobs/N/New--Used-Vehicle-Sales-Executive-1280285-Job-Search-04-13-2026-05-00-15-AM.asp?sid=gumtree
13d
Job Placements
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Receptionist & Facilities Support AssistantRole OverviewThis is a dual-role position combining front-of-house reception duties with facilities and operational support. The successful candidate will ensure that visitors and tenants receive excellent service, while also assisting with the day-to-day running of the centres security, maintenance, and administrative operations.Key ResponsibilitiesReception & AdministrationAct as the first point of contact for visitors, tenants, and clients.Answer, screen, and forward calls and emails in a professional manner.Manage reception area, boardroom bookings, and meeting preparations.Check emails daily and forward leads to the relevant staff member.Prepare invoices (25th of each month EBS) and month-end billing.Load tenant recoveries and assist with municipal water and electricity readings.Monitor office supplies including printer paper and ink; run printing reports.Support general administrative tasks such as filing, correspondence, and reports.Operational SupportSecurity: Confirm daily presence of all guards (InsideOut Guard, Village Guard, Car Guards).Facilities:Switch on boardroom lights and TVs.Check Wi-Fi connection and CCTV cameras.Play background music in designated areas.Open umbrellas in outdoor areas.Ensure boardrooms are neat and equipped with necessary cables and passwords.Property Management:Check Property24 daily.Upload and update listings every Tuesday & Thursday.Confirm trading hours of locked tenant units.Maintenance & Safety ChecksReview and update the maintenance list.Conduct regular stock takes.Water reception plants.Test perimeter fencing and security systems.Inspect fire detection system and fire suppression equipment.Check air conditioning units and arrange servicing as needed.Test generator weekly (10 minutes), record service intervals, and capture diesel usage with photos.Monitor service drains and report issues.Oversee Dolomite Risk compliance.Financial & Compliance SupportAssist with diesel and utility recovery calculations.Ensure timely payment processing (e.g., EBS).Support data purchase requests for mobile devices.Run and classify biometrics reports.
https://www.jobplacements.com/Jobs/R/Receptionist--Facilities-Support-Assistant-1280780-Job-Search-4-14-2026-10-57-56-AM.asp?sid=gumtree
12d
Job Placements
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My client is a leading distributor of technologies such as Wireless Broadband, Wi-Fi, Networking, Routing, VoIP, IoT, Fibre, Access Control and IP Surveillance. They are seeking to employ an Internal Sales Consultant to join their team based in Centurion.Duties include: Would be required to communicate with customers in person, by phone or email and provide quotations in line with customers’ requirements.Stay up to date with product portfolio and market trends to confidently provide solutions to customers.Would be required to establish and build relationships with new and existing customers.Manage the sales cycle and complete all necessary sales activities.Would be responsible for the processing of orders for customers and ensuring it’s followed through to the point of completion.Candidate should be target driven and able to work under pressureMinimum Requirements:Minimum 1-2 years of sales experience in a similar role.Experience with a CRM system e.g. SAP.Experience in the IT/ICT Industry would be advantageous.Experience in Wired and Wireless Networking, VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous)Grade 12/ Matric CompTIA N+ Required or other Networking related qualification.Relevant tertiary qualification advantages (Degree or Diploma)Proficient in Microsoft Office, Word, Excel and PowerPoint.Demonstrate strong work ethics.Show ability to communicate effectively.Strong interpersonal skills.Possess Problem-Solving skills.Must be a team player.Deadline Driven.
https://www.jobplacements.com/Jobs/I/Internal-Sales-Consultant-1280276-Job-Search-04-13-2026-05-00-15-AM.asp?sid=gumtree
13d
Job Placements
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Role OverviewThis is a dual-role position combining front-of-house reception duties with facilities and operational support. You will ensure that visitors and tenants receive excellent service, while also assisting with the day-to-day running of the centres security, maintenance, and administrative operations.RequirementsIdeally, you will be fully bilingual in English and Afrikaans, with a drivers license, own car, Matric, and at least 5 years experience preferably in facilities coordination. An appreciation for a values-led environment will support your success in this team.Key ResponsibilitiesReception & AdministrationAct as the first point of contact for visitors, tenants, and clients.Answer, screen, and forward calls and emails in a professional manner.Manage reception area, boardroom bookings, and meeting preparations.Check emails daily and forward leads to the relevant staff member.Prepare invoices (25th of each month EBS) and month-end billing.Load tenant recoveries and assist with municipal water and electricity readings.Monitor office supplies including printer paper and ink; run printing reports.Support general administrative tasks such as filing, correspondence, and reports.Operational SupportSecurity: Confirm daily presence of all guards on the premises.Facilities: Prepare boardrooms for meetings, coordinate all the relevant matters.Property Management:Check Property24 daily.Upload and update listings every Tuesday & Thursday.Confirm trading hours of locked tenant units. Maintenance & Safety ChecksReview and update the maintenance list.Conduct regular stock takes.Water reception plants.Test perimeter fencing and security systems.Inspect fire detection system and fire suppression equipment.Check air conditioning units and arrange servicing as needed.Test generator weekly (10 minutes), record service intervals, and capture diesel usage with photos.Monitor service drains and report issues.Oversee Dolomite Risk compliance.Financial & Compliance SupportAssist with diesel and utility recovery calculations.Ensure timely payment processing (e.g., EBS).Support data purchase requests for mobile devices.Run and classify biometrics reports.The proposed salary for the role is R14k - R16k per month - the final offer will depend on qualifications, experience and skills.If interested, kindly apply online. Unfortunately we cannot review appl
https://www.jobplacements.com/Jobs/R/Receptionist-and-Facilities-Support-Assistant-1280433-Job-Search-04-13-2026-10-28-08-AM.asp?sid=gumtree
12d
Job Placements
1
Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/Sales-Advisor-1196714-Job-Search-06-23-2025-04-37-32-AM.asp?sid=gumtree
10mo
Job Placements
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1
CCTV & Surveillance MonitoringMonitor over 300+ cameras, especially perimeter thermal, ANPR, and high-risk zones.Identify, track, and log suspicious activities in real time.Perform live investigations when incidents occur (e.g., alarms, perimeter breaches).Report faulty cameras and follow escalation procedures. Alarm Monitoring & Response CoordinationMonitor all alarm panels (perimeter, intrusion, fire, panic).Validate and respond to alarm triggers according to SOP.Dispatch and guide onsite patrols and third-party responders.Escalate to Armed Response or Tactical when required. Radio & Telephonic CommunicationsMaintain professional communication with on-ground security, estate managers, and emergency services.Accurately log all radio and phone traffic relating to incidents or instructions.Maintain calm and control during live incidents. Incident Logging & ReportingRecord all incidents in the Control Room Logbook and electronic incident tracker.Generate shift-end reports and incident summaries.Ensure all incidents have accurate timestamps, response logs, and photos/videos if applicable. Compliance & SOP AdherenceFollow all Standard Operating Procedures for alarms, patrol check-ins, access control, and emergencies.Ensure systems (e.g., Genetec, radio logs, site maps) are up to date and operational.Participate in audits and compliance reviews as required.Systems Checks & Shift HandoverPerform camera and system health checks at shift start/end.Complete daily checklist: camera status, alarm connectivity, UPS/power status, radio check, time sync.Conduct a formal verbal and written handover to the incoming operator.https://www.jobplacements.com/Jobs/C/Control-Centre-Operator-1197419-Job-Search-06-25-2025-04-03-39-AM.asp?sid=gumtree
10mo
Job Placements
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