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Available to candidate's who have completed their LLB degree. Must be well mannered and possess an impeccable character. Able to work under pressure with minimal supervision. Valid driver's licence required. Proficiency in MS Office is essential. Preference would be given to those who reside in Phoenix and surrounding areas. Background checks is peremptory. Only those that are genuinely interested need apply by emailing CV.
18d
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1
We are looking for the following experienced personal from a timber manufacturing company.
We are looking for vibrant and energetic people.
Candidates applying must be from and around the Springfield and surrounding area
The minimum requirements are as follows
EXPERIENCED PANEL SAW OPERATOR
EXPERIENCED TIMBER MOULDER
EXPERIENCED S PROFILER
EDGEBANDER
PANEL SAW OPERATOR
MOULDING MACHINE OPERATOR
EXPERIENCED BOARD CUTTER
DISPATCH AND INVOICE CLERK MUST HAVE TIMBER EXPERIENCE
PRODUCTION PLANNER TIMBER EXPERIENCE
EXPERIENCED PERSONAL FROM A TIMBER MANUFACTUING ENVIRONMENT
IF YOU MEET THE ABOVE REQUIREMENTS KINDLY EMAIL CVS TO
recruitment1@riseupgroup.co.za
Responsibility:We are looking for the following experienced personal from a timber manufacturing company.
We are looking for vibrant and energetic people.
Candidates applying must be from and around the Springfield and surrounding area
The minimum requirements are as follows
EXPERIENCED PANEL SAW OPERATOR
EXPERIENCED TIMBER MOULDER
EXPERIENCED S PROFILER
EDGEBANDER
PANEL SAW OPERATOR
MOULDING MACHINE OPERATOR
EXPERIENCED BOARD CUTTER
DISPATCH AND INVOICE CLERK MUST HAVE TIMBER EXPERIENCE
PRODUCTION PLANNER TIMBER EXPERIENCE
EXPERIENCED PERSONAL FROM A TIMBER MANUFACTUING ENVIRONMENT
IF YOU MEET THE ABOVE REQUIREMENTS KINDLY EMAIL CVS TO
recruitment1@riseupgroup.co.za
Salary: RMARKET RELATEDJob Reference #: PANEL SAW OPERATOR AND MOULDER FOR TIMBER COMPANYConsultant Name: Recruitment Rise Up Management
1d
Wholesale
company requires a Sales representative to join our team based in Durban.
Must
have experience in household items, electrical, plumbing, hardware and allied
items.
Minimum
Requirements:
• Highly motivated and target driven
with a proven track record in sales
• Excellent selling, communication and
negotiation skills
• Honest & Trustworthy
• Must be available immediately
Own transport essential.
Salary
package offered: - Negotiable (to be discussed)
Should
you meet requirements please send your CV to:
sizaniplacements@gmail.com
If you are not
contacted within 2 weeks, please consider your application unsuccessful.
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
1d
1
SavedSave
Looking for vibrant
Wellspoken
Neatly presented
Enthusiastic
Confident
Locations: Umzinto, Margate, Marianhill, NewcastleResponsibility:Instore promotion
Responsible for target
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Identify interest and understand customer needs and requirements
Distribute product samples,brochures,flyers etcJob Reference #: Promote
1d
ENVY BROWS & BEYOND based in Escombe Queensburgh.We are seeking qualified nail technicians and massage therapist.Must have at least two years experience in massage, manicures, pedicures, acrylic application & gel application, Thai massage will be a bonus.contact or WhatsApp: 071 956 4695
5h
SavedSave
Now recruiting for a Maintenance Manager position. This position will be based at our Head Office in Phoenix industrial Park. However, the successful applicant will also be expected to travel out to our stores to provided store maintenance. Our stores are currently in KZN and Mpumalanga.Requirements: - Matric- Experience in carpentry, electrical, plumbing, shop fitting (shelving)- Should be willing to travel and stay out overnight as and when required. - Should be available to start immediately. should you meet the above requirements please email your most updated CV to careers@bzgroup.co.za with "Maintenance Manager Vacancy" in the subject line. Should you not hear back from us after 2 weeks of submitting your C.V, please consider your application unsuccessful.
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
1d
1
SavedSave
We are currently recruiting for qualified Forklift Drivers /General Assistants to join our team in the following areas (surrounding Durban)
basic requirements :
*Matric
Must be in possession of valid forklift license
*Must be able to read ,write & speak fluently in EnglishResponsibility:*To load /off-loading of delivery vehicles
*To packing &stacking of goods securely in the warehouse &storage areas
*To be able to operate the forklift in confined areas
*To be operate the forklift following strict safety procedures
*To take full responsibility to check water,oil &fuel every morning
*To report any irregular operation/fault on the forklift to manager immediatelyJob Reference #: DRIVERConsultant Name: Renel Pillay
1d
2
Security Officers Required for sites in Toti, Isipingo, Jacob's and clairwood. Must be Psira complaint. Preffably with experience. Firearm competency preferably. Not compulsory. Males only. Interviews done every Thrsd morning at No 41 Khuzimpi Shezi Rd Dbn central at XtraSpace Building. Old road name is Williams Road. Near Sydney rd. Must be sober in nature and willing to follow instructions. No miss calls or Please call me. Whatsapp on 068 286 1 007 or 067 168 1037
7h
3
Must be Psira complaint. Preferably with experience in Security. Interviews done every Thrsd at No 41 Khuzimpi Shezi Rd Durban central at XtraSpace Building. Old road name is Williams Road. Sites available from Jacob's, Clairwood, Isipingo, Prospecton, Toti areas. No miss call or please call me will be entertained. Bring your cv with Psira certificate and proof of residence. Whatsapp on 068 286 1 007
7h
1
SavedSave
Office Manager Zanzibar TanzaniaSalary: Market Related Purpose of Position: Complement Recruitment are recruiting for an Office Manager for a 2 year fixed term contract in Zanzibar. This is a 2-year fixed term, live in position based in Zanzibar, Tanzania. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills KEY OUTPUTS:General Oversee all operations within the company at the Office. Order and issue out yearly uniform to all staff members. Be open to feedback and able to respond in a positive way to correct any negative feedback that is received. Be willing to represent company at any events or meetings, when required this includes weekends and public holidays. Assist in ensuring the company reputation is at a high level and notify Senior Management should you foresee any issues coming. When the General Manager is on leave, be prepared to take on any roles that are required, this includes activities that fall over weekends and public holidays. Assist the General Manager with any paper work requested from Government departments. Ground Handling Daily overseeing of handling & Procurement Staff Overlook the transfer schedules and ensure they are correct Overlook the handling transfer vehicles, ensure they are maintained in good condition, always clean and up to date with regards to permits. Ensure the rates sheets for transfers and excursions is always up to date and submitted to LodgeSupport when pricing changes so that company Consultants and Agents can be aware of the price changes. Ensure the rates offered by company remain profitable and competitive within the local market. Oversee the Welcome Desk at the Airport, Ensure that it is maintained at a high standard and that all guests are always welcomed in a friendly, hospitable manner. Monitor all third party suppliers to ensure that they remain at company standard. Remain vigilant for new and exciting excursions that can be offered to guests. Finance Ensure the Office and handling Business units are budgeted for correctly each financial year. Be responsible for the management of the budgets for the Office and handling. Provide feedback to the Financial Manager on a monthly basis for Management accounts for Office and handling. Management of the Office Petty Cash. Ensure all invoices contain the correct company details as per Zanzibar Tax Laws. Assist in monthly recons of all invoices received for the Office and handling Team and submit to the Finance team for payment in a timely manner. Assist the Lodge Administrator when needed with submitting tax returns at Zanzibar Revenue Authority. Maintain the Monthly Fleets stats for handling department. Over
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4ODAwMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793630&xid=1109_188002
9h
1
SavedSave
The purpose of the role is to grow revenue, manage debt portfolio and maintain quality of collateral in line with objectives over time. This includes to identify, source and secure loans (with associated commercial property) with appropriate clients, to maintain prepayment compliance and asset quality.Role Requirements are: A minimum of an NQF 7 in Commerce, Engineering, Quantity Surveying, Business Science or related areas is required.A minimum of 10 years’ experience in the Commercial Property Finance environment and in financial services with a preference for exposure in a lending, treasuring and funding environment.Excellent numeracy skills and working with property feasibilities. Key Performance Areas:Business DevelopmentDeal Making and ManagementStakeholder Relationship ManagementLoan Portfolio ManagementMentoring
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDM3NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793551&xid=1108_184375
9h
1
SavedSave
Are you an experienced leader with a passion for commercial property finance? A well established commercial property finance organisation is seeking a dynamic Regional Manager to lead regional operations, drive revenue, build relationships, and expand our business portfolio. Reporting to the Operations Executive, you will play a pivotal role in managing the health, loan, asset quality, and compliance of our portfolio while contributing to treasury management initiatives.Principal Objective of the Position:- Manage regional operations by driving revenue, building relationships, expanding the business, and ensuring portfolio health.- Contribute to treasury management by complying with funder covenants and maintaining the performance of the loan book, financing agreements, and securitisation structures.Role Requirements:Qualifications and Experience:- Minimum of an NQF 7 qualification in Commerce, Engineering, Quantity Surveying, Business Science, or related areas.- At least 10 years of experience in the Commercial Property Finance environment.- Minimum of 2 years experience in staff leadership and management.- Excellent numeracy skills and experience working with property feasibilities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4NDM3NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1793550&xid=1108_184374
9h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
1d
1
SavedSave
Employer: Recharger
Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities a Customer Support Agent position has become available within the support centre.
Responsibility:The successful candidate should possess the following:
• Ability to efficiently engage with clients on general queries and support via email, WhatsApp and telephonically.
• Accurate capturing of client registration forms, and registration of pre-paid electricity meters
• Effectively provide clients with Municipal Electricity tariff rates
• Attention to detail.
• Ability to multi-task and ensure all queries are managed and resolved timeously.
• General administrative duties
• Ability to effectively work within a team as well as alone.
• Ability to work effectively with minimal supervision.
Candidate Requirements:
• Matric
• Must be computer literate.
• Customer service / call centre / general administration experience
• Ability to work weekends, public holidays and shifts.
• Clear Credit and Criminal Record
Required Skills:
Customer Service Agent – 1 year or less
Administration – 1 year or less
Market related salary with company benefits
Job Reference #: CustomerSupport070923 Consultant Name: Recharger Recruitment
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
1d
1
SavedSave
CODE 14 DRIVERS REQUIRED FOR THE SPRINGFIELD AREA.
MUST HAVE DROVE THE FREEZER TRUCK,AS THE DRIVER WILL BE DELIVERING COLD ITEMS .
MUST HAVE MATRIC AND 5YEARS DRIVING EXPERIENCE FOR COMPANIES WITH TRACEABLE REFERENCE.
MUST LIVE IN THE SPRINGFIELD AREA AND MUST BE ABLE TO START 6AM AND FINISH LATE WITH OWN RELIABLE TRANSPORT TO GO HOME .
MUST HAVE OWN PPE INCLUDING REFLECTOR .
PLEASE APPLY IF YOU MEET THE ABOVE REQUIREMENTS ONLY.
EMAIL CVS TO recruitmentdbn@assign.co.za/Call 0317093517 to set up interview Responsibility:CODE 14 DRIVERS REQUIRED FOR THE SPRINGFIELD AREA.
MUST HAVE MATRIC AND 5YEARS DRIVING EXPERIENCE WITH TRACEABLE REFERENCE.
MUST LIVE IN THE SPRINGFIELD AREA AND MUST BE ABLE TO START 6AM AND FINISH LATE WITH OWN RELIABLE TRANSPORT TO GO HOME .
MUST HAVE OWN PPE INCLUDING REFLECTOR .
PLEASE APPLY IF YOU MEET THE ABOVE REQUIREMENTS ONLY.
EMAIL CVS TO recruitmentdbn@assign.co.za/Call 0317093517 to set up interview Salary: RR55 PER HOUR Job Reference #: ASSIGNDRIVERSPRINGConsultant Name: Neri Reddy
1d
1
SavedSave
We are looking for an experienced Merchandiser to produce sales by providing point-of purchase and shelf management services.You will get the right product,in the right place,time,quantity and price.
Locations:*PMB Central
*Richards Bay
*Estcourt
*Ixopo
*harding
*Empangeni
*New Castle
Age Requirement (18-35)
Responsibility:Responsibilities
Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives
Analyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock
Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
Maximise customer interest and sales levels by displaying products appropriately
Produce layout plans for stores and maintain store shelves and inventory
Forecast profits/sales and plan budgets
Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
Build constructive customer relationships and team with channel partners to build pipeline and close deals
Remain up to date with industry’s best practices
Requirements and skills
Proven working experience in merchandising
Highly creative with experience in identifying target audiences and devising campaigns that engage, inform and motivate
Up-to-date with the latest merchandising trends and best practices
Excellent verbal and written communications skills
Strong listening, presentation and decision making skills
Commercial acumen and the ability to “decode” customers
BS degree in Marketing or related field
Job Reference #: MerchandiserConsultant Name: Recruitment Rise Up Management
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
1d
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