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1
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Were looking for a Tech Support Team Leader to join our professional team of technical support agents for Vodacom FTTH in Cape Twon CBD.
The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets.
We are aiming for speed, efficiency, increase in quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a people-first culture.
Key Competencies & Skills
Drive operational and technological efficiencies within the teamManage daily operations Monitor team performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team members service standards are adhered to e.g. meeting and exceeding targets, team productivity, data conversions, talk interactions captured etc.Handle difficult customer complaints or enquiries Drive quality control and ensure corrective actions are taken where requiredManage administrative workloads and outbound projectsProactively encourage high performance Coach low performers within the teamAdhere to all HR policies and procedures Ensure adherence to Health, Safety and Environmental legislature
Qualifications & Experience
MatricAt least 3 years experience in a leadership role, in contact centre Must be technologically savvy Certificate in supervisory management, ideal but not essential Willingness to work shifts Willingness to work Saturdays and overtime, as requiredUnderstanding of IR and HR policies Ability to handle escalations and take ownership
Working Hours
06h00 – 22h00 Monday to Sunday
https://www.ditto.jobs/job/gumtree/3811782397?source=gumtree
26min
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
27min
1
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Urgently looking for experienced Business development Managers to manage sales Fibre to the Business (FTTH)
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO
Experienced required:
Sales, business management and telecommunications (Must).3 years successful Corporate Direct Sales experience.2 years ICT industry experience.
Basic Salary + other benefits.
R15k - R25k (depending on experience)
Comes with benefits and allowances.
If you meet the above requirements, please email me at: carlos@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NjQ0NDk0OT9zb3VyY2U9Z3VtdHJlZQ==&jid=1175732&xid=76444949
1h
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
1h
1
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PURPOSE OF THE JOB
Lead and motivate a sales team to meet company objectives by ensuring retention of allocated clients along with profitable sales and growth of the customer base.
HIGH-LEVEL JOB OBJECTIVES
Responsible for obtaining profitable results through the sales team by developing the team through motivation, skills and product knowledge development.Manage the sales administration function, operational performance reporting, streamlining processes and systems, and creating an environment where customer service can flourish. Responsible for managing the sales team, developing a business plan covering sales, retention, cross-selling initiatives, revenue and expense controls, meeting agreed targets and profitable revenue growthEnsure that all sales representative activities are in accordance with the companies mandate and expectations.Responsible for the planning and control of the sales team to accomplish specific objectives. Plan, implement and manage an appraisal system that describes the responsibilities and performance standards for each member of the sales team, set individual sales targets and administer the commission plan.Provide high standards of ongoing training for sales representatives so that they possess sufficient sales skills and technical knowledge to present information on the company’s products in an accurate and balanced manner.Sales Managers need to ensure that all contracts submitted by any sales team member are complete and signed correctly.
In addition, the sales manager must ensure that all contracts/proposals are properly appraised and make commercial sense.Recruit and select new employees maintain relationships with approved recruitment consultants.
Level of tertiary education
Grade 12
Specific degree/ qualification
Sales / Management Qualification (minimum 12-month certificate/diploma qualification)
Job–related work experience
3 years Successful Corporate Direct Sales experience (Essential)
2 year ICT industry experience (Desirable)
3-5 years Junior management experience (Essential)
3 years Successful Account Management experience (Essential)
For more information please contact: carlos@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTM4MDY4ODY0P3NvdXJjZT1ndW10cmVl&jid=1156160&xid=4138068864
2h
1
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Sales Specialist: FTTH Garden Route
X2 Mossel Bay
X1 Oudshoorne
X2 George
X3 Plettenberg Bay, Sedgefield and Knysna
Achievement of Sales targets on key products
Job description includes, but not limited to: -
Be fully trained and knowledgeable in the Sales division product rangesSolution selling of telecommunication products to existing and new customersProspecting and presentations to potential customersDesign of customized solutions to suit customer needsBuilding and maintaining relationships with key accountsManaging the customer journey (customer relationship management)Customer retention and upselling initiativesEvents management and coordination in conjunction with the relevant internal departments and external organizationsAttend product conferences / training and road shows to expand knowledge of the industry
Minimum requirements
Bilingual – Must speak English & AfrikaansGrade 12Sales related qualification3 years Direct sales experience in a selling environmentMust have a vehicle to travel to clients/ events (non-negotiable) andMust have a Driver’s license (non-negotiable)Computer Literate
Please note that this position is not desk-bound, you will be out of the office most of the time.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDUzNzc3OTIyP3NvdXJjZT1ndW10cmVl&jid=1226665&xid=3453777922
2h
1
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KZN’s largest award winning Vodacom Dealer (Est 1996) is in search of a talented, multi-skilled Operations Manager to join our high performance team. With 10 Retail stores located around the greater Durban area, our success has led to the first new expansion out of KZN to the iconic Nelson Mandela Square in Sandton.
We are looking for a vibrant, dynamic, energetic go-getter to oversee 5 Retail Vodacom Stores (Pavilion Superstore, Westwood, Workshop, GSM Direct and Bluff)
This is a great opportunity for an experienced, ambitious individual with a hunger for winning & the accompanying huge financial rewards to join a *vibrant* team!
The ideal candidate must have the following attributes & work experience:
* Strong Retail communications, sales & customer service background in both consumer & enterprise business environments
* Worked in Vodacom structures or other Retail communications environments for a minimum of 5 years
* Familiar with Vodacom systems, including M2 (both front & back-end), VPP, UCS (both front & back-end)
* Experienced in both CBU & EBU mobile & fixed connectivity solutions such as FTTB, LTE, Business Wireless, hosted servers, VoIP, cloud storage, etc
* A passion for innovation, people, technology & educating people to embrace technology
* Ability to absorb pressure, keep a calm head and excel under challenging conditions. Remember: retail is detail
* Mature, exemplary conduct with strong leadership qualities to guide and focus the various Retail teams on common objectives
* A good understanding of the Retail telecommunications landscape, with a strong understanding of where Vodacom finds itself as a brand
* Good interpersonal skills, with the ability to connect & communicate effectively with Retail staff, Managers, OEM representatives, Head Office staff and senior management alike
* Familiar with basic profit & loss statements
* Proficient in advanced Excel & Powerpoint
These include, but are not limited to:
1. Driving & achieving sales & non-sales targets
* *SALES TARGETS*
* New Postpaid connections in both Voice & Data
* Upgrades/Retentions
* Cash Sales – devices, airtime, etc
* Accessories
* Insurance
* TechZone (PSU - Perfect Start Up)
* Connectivity
* FTTH – Fibre To The Home
* LTE (Long term evolution) – wireless internet
* Business Internet Wireless Air
* *NON-SALES TARGETS*
2. Customer service – TNPS (Touch Point Net Promoter Score)
* Qnomy statistics (queue management within the Store)
3.Meeting Customer Service objectives
4. Handling daily operational matters, including
* Housekeeping, cleanliness, branding & marketing elements, Top 10 Table, Corporate identity, planograms, digital screens etc
* Infrastructure maintenance, including shopfitting, IT & store automation
4. Managing on-site marketing & promotions, including
* In-store promotions,
* In-mall promotions
* Out-of-Mall Promotions
* Relationship management of poten
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEyMjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1149504&xid=1555_12215
2y
1
The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223254&xid=1108_63464
2y
1
SavedSave
JOB TITLE: FIELD SALES AGENTWe are currently seeking field sales agents and team leaders to join our team in promoting and marketing Fibre to the Home (FTTH) nationally. Our company is proud to be working closely with leading telecommunications companies to bring cutting-edge fibre technology to customers across the country, and we need individuals who are passionate about sales and can help us achieve our goals.Our ideal candidates will have previous experience in the fibre or telecommunications industry, as well as a solid track record of success in sales. However, we are also open to applicants with strong transferable skills from other industries.The job responsibilities of this role include :-serving customers-submitting applications -keeping management informed-monitoring competition-maintaining professionalism -technical knowledge-contributing to the teamYou will also be required to reach monthly targets and work well in a team environment, as well as on your own.In addition to the above, you will receive comprehensive training in areas such as :-talking to customers-public speaking-closing skills-territory management-product knowledgeThis will provide you with the tools you need to succeed in your role and make a meaningful impact on our business.We offer huge growth opportunities for our employees, and we are confident that you will find this role both challenging and rewarding. We need applicants to be able to start immediately, and we offer an uncapped commission remuneration package.If you are interested in this exciting opportunity, please send your CV to careers@dentonlund.co.za or contact Liberty Mapfumo on 0747705160. We look forward to hearing from you soon.
4d
1
The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229042&xid=1108_64528
2y
1
SavedSave
FTTH Network Administrator to maintain a reliable, secure, and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure smooth network operation.
Telkom/Openserve knowledge
FTTH Optic Fibre Experience
Certification, Diploma or Degree in Telecommunications
*Experience*
Minimum 3 years’ experience in NetPlan Administration role
*Attributes*
Proficient team player with excellent communication skills, but also able to work on own initiative.
Confidant in their abilities and to make decisions regarding the project.
Ability to take ownership of quality of work.
Excellent organisational & planning skills.
Ability to effectively prioritise workload.
*Tasks and Responsibilities*
* Fully support, configure, maintain, and upgrade corporate customer’s networks and in house servers
* Install and integrate new server hardware and applications
* Keep an eye out for needed updates
* Support and administer third-party applications
* Ensure network security and connectivity
* Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
* Set up user accounts, permissions, and passwords
* Resolve problems reported by end user
* Define network policies and procedures
* Specify system requirements and design solutions
* Research and make recommendations on server system
Market Related
*Experience*
Minimum 3 years’ experience in NetPlan Administration role
*Attributes*
Proficient team player with excellent communication skills, but also able to work on own initiative.
Confidant in their abilities and to make decisions regarding the project.
Ability to take ownership of quality of work.
Excellent organisational & planning skills.
Ability to effectively prioritise workload.
*Tasks and Responsibilities*
* Fully support, configure, maintain, and upgrade corporate customer’s networks and in house servers
* Install and integrate new server hardware and applications
* Keep an eye out for needed updates
* Support and administer third-party applications
* Ensure network security and connectivity
* Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
* Set up user accounts, permissions, and passwords
* Resolve problems reported by end user
* Define network policies and procedures
* Specify system requirements and design solutions
* Research and make recommendations on server system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133401&xid=1555_434
2y
1
The purpose of the network design engineer is to take responsibity for the following three elements:
1st developing technical designs and coordinating technical implementation requirements on the fibre build requirements of the client,
2nd planning, engineering and provisioning of network design solutions with documentation according to the customer requirements,
3rd ensure that the network quality and network growth includes feasibility studies to be performed from time to time and assisting with performance related fault management,
*PART A – SpectrumOne Requirements*
Develop detailed technical designs that will deliver an optimum solution for complex customer requirements and produce appropriate design documents
Coordinate technical implementation and take full responsibility for the success of technical components of international delivery projects, delivering a differentiated customer experience,Strong Program Management Skills: Lead infrastructure implementations for SpectrumOne customers
Customer Support: Represent the companys technical capabilities and manage day-to-day technical needs of customers. Support and enable customer specific solutions to grow their business. Steer customer expectations according to product and network capabilities,
Provide technical advice & support for complex customer requirements during (Pre and Post) sales,
Maintain required technical knowledge up-to-date and drive innovation,
Establish professional relationships with key stakeholders and manage interfaces effectively,
*PART B – Project Contractual Requirements*
Network Design – Data Collection:
Collecting, from Nokia and customer systems and documents, required data (network, sites, nodes, subscribers, configurations, services, policies, security, processes) necessary for building high level and low-level designs. Cross checking and mapping information as needed to create consistent and ready-to use inputs for the design. Data cleansing and consolidation as required. Design data collection activities need to be performed in line with the Customer and Project specific Technical, Operational and Contractual requirements and in accordance to the number of sites/nodes assigned per period.
Network Design - High Level Design:
Preparation of high-level design guidelines. Preparing High level designs (HLD) for network new platforms & new services system requests. Organizing customer workshops to review HLD and making necessary amendments to reach a first approved version. Verifying the design request over design tool and building HLD documentation as per agreed templates. Documenting all design assumptions and managing design versioning. Design activities need to be performed in line with the Customer and Project specific Technical, Operational and Contractual requirements and in accordance to the number of SoWs or use cases assigned per period.
Network Design - Low Level Design
Preparation of low-level design guidelines. Preparing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133406&xid=1555_440
2y
1
Our client is now recruiting Direct Sales Representatives, who will be responsible for the sales of Fibre to the Home (FTTH). The main function of this job is to acquire leads and generate sales for Fibre to the Home as well as seeking opportunities for new business in the Cape Town area.
This is a contract position.
* Acquiring leads and generating sales for Fibre to the Home (FTTH)
* Seeking opportunities for new business development
* Working towards allocated sales targets
* Adhering to company policies and procedures
* Creating reports to management
* Maintaining relationships with clients and staekholders
* Selling FTTH door to door
* Analysing client feedback and satisfaction levels
* Participating in regional promotional activities, etc.
* Matric essential
* At least 1 to 2 years sales experience in cellular, internet or fibre
* 6 Months experience if you have a 3 year Degree or Diploma
* Excellent communication skills
TBA
* Matric essential
* At least 1 to 2 years sales experience in cellular, internet or fibre
* 6 Months experience if you have a 3 year Degree or Diploma
* Excellent communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133466&xid=1555_564
2y
1
Overseeing daily operations, conducting regular inspections, devising and implementing site procedures, preparing and filing reports, handling emergencies, supervising and evaluating staff, setting project goals and scheduling and meetings.
Management of day to day project delivery within a geographical area, including delivery to Virgin Media requirements, safety, quality, street works, supplier performance and improvement.
Drive a Safety First and Right First Time culture across the field operations backed up through plans and engagement with suppliers.
Ensure accidents, incidents and near misses, quality failures and service deterioration trends are investigated competently and corrective action is taken where and when appropriate.
All direct reports to have clear performance objectives and regular 1:1 meetings used to drive engagement.
Manage staff, oversee work schedules and assign specific duties accordingly.
Deliver quality service to the client ensuring that performance standards & contractual KPIs and SLAs are met ensuring that performance standards & contractual KPIs and SLAs are
To ensure the performance standards of project staff by holding regular reviews and reporting back to the Project Manager
Communicate closely and provide timely and accurate periodical reports to Project Manager
Installing, Tracing, repairing & maintenance on the network lines
Network splicing, ensure correct splicing
Network updates
Ensure splicing are according to spec
Ensure the splice diagram is correct
Fault finding of the network
Building network lines MDU’s,
Test faulty lines, power reading
Provide and receive in-house training once a month for overall improvement in work improvement in work performance and productivity.
Splicing, ONT activations and configurations,
Civils and Customer Liaison
Minimum of 3 years supervisory and with the telecommunications industry.
FTTH Optic Fibre experience
Proven track record of successfully managing teams, including contractor partners
Openserve or Telkom Experience
Good commercial acumen
Ability to understand, manage and deliver KPI s
Ability to lead, motivate and manage field teams.
Ability to contribute technical knowledge to proposals and reports
Excellent literacy, numeric and IT skills including proficiency in Microsoft Office
Excellent interpersonal and communication skills
Innovative, creative and proactive with a solution oriented approach
Flexibility in line with business requirements
Ability to represent the company in a professional manner at all times
Commercially focused and aware
Full, clean driving licence
Market Related
Minimum of 3 years supervisory and with the telecommunications industry.
FTTH Optic Fibre experience
Proven track record of successfully managing teams, including contractor partners
Openserve or Telkom Experience
Good commercial acumen
Ability to understand, manage and deliver KPI s
Ability to lead, motivate and mana
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQzMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133392&xid=1555_430
2y
1
SavedSave
New opportunity for a junior draughtsperson supporting the planning team with CAD drawings and approvals within the Fibre optic industry is open for suitably qualified applicants to apply.
*Creating construction plans for fibre network builds in AutoCAD
*BOQ preparation for project materials
*Recording the construction plan in chosen software
*Adjusting the plans according to build documentation received from the operational teams
*Splicing plan must be prepared for project management and deployment
*Preparation for the FTTH allocation system for the branch management of fibre allocations
*Travel between various sites
*Draught plans under the guidance of the initial survey and route plan guidelines
*Engage with PM to ensure plan draughts align with actual site conditions and make amendments should this be required
*Experience working with optic fibre
*Min 2 years AutoCAD experience
*Advanced pc skills in terms of software packages
*Understanding of town planning methods and processes - advantageous
*OSP insight experience would be beneficial
*Drivers licens and own vehicle
* Grade 12
*Diploma beneficial
market related
*Experience working with optic fibre
*Min 2 years AutoCAD experience
*Advanced pc skills in terms of software packages
*Understanding of town planning methods and processes - advantageous
*OSP insight experience would be beneficial
*Drivers licens and own vehicle
* Grade 12
*Diploma beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNjE5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268856&xid=1555_71619
2y
1
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To be able to sell FTTH/VoIPProvide quotes/proposals to customersRespond to leads timeouslyBuilding and maintaining relationships with clients and staff alikeDealing with client queries via email and phoneSupport sales team for pricing enquiryLiaise with suppliers/vendors in project deliveryUpdating / Maintaining pricelistsWorking experience required: Minimum of 1-3 years sales experience in the ISP industryGood communication skills, written and verbalBe an innovative thinker and self-starter very organisedAbility to work independentlyComputer literate (Excel, Word, PowerPoint, Calendar Management, Outlook, etc.)Vendor ordering platforms knowledge will be and added advantage e.g. Frogfoot, Metrofibre, Openserve, Vumatel, ICT/Telecoms knowledge and/or experience will be an advantag
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5MjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174791&xid=1109_69215
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket dataEducation and Experience: MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpmKey Competencies and Skills: Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time managementSalary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4NTU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1201688&xid=1109_78558
2y
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities: Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket dataEducation and Experience: MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpmKey Competencies and Skills: Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time managementSalary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.Days & times of work: The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4NTU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1201691&xid=1109_78559
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A brief overview of the position / responsibilities of the Job is:Scope:Sales of Fibre (to The Home to new and existing private individuals) which will primarily comprise your existing contacts and network as well as canvassing for new business.Forecasting and pipeline management.Be accountable for your forecasts / appointments / leads / prospects.Meet targets for New Customer Meetings and new business growth (minimum 4 new connections per day).Meet targets for generating own leads and setting up appointments.Responsibilities: The FTTH SALES SPECIALIST will be responsible for prospecting for new Private Clients to meet new Business targets (hunter role).Developing and maintaining a consistent pipeline of sales of fibre to private homeowners and individuals.Build Pipeline with cover.Keeping abreast on the Companys Telecom Fibre Product Suite. (Training on this as well as internal tools and procedures will be provided).Lead generation and follow up on all requests for quotes and solutions, actively pursuing lead generation activities.Managing opportunities on the lead management system and CRM.Completing all administrative tasks.Achieve net churn of targets.Prioritizing deals to maintain target.Minimum sales of 4 new links per day.Establish, maintain, expand and take ownership of Customer relationships. Characteristics 2 Years external sales experience in direct sales with a proven track record of success. Fibre to home sales experience is advantageous and field sales is essential as is a good understanding of Internet Technology.Strong communication, negotiating and influence skills.Experience in external sales, cold calling and generating own leads.Proficient with MS Office and Sales CRM Solutions.Ability to work individually as a motivated self-starter.Customer orientated and service driven.Sound business sense.Proven ability to sell either Fibre to the home or sales directly to individuals and generating own leads / a track record in exceeding targets.Excellent command of the English language with strong interpersonal skills.Self-motivated, success driven and innovative and above all a hard worker.Systematic, persistent and efficient when managing own time.Professional.Well presented.Hunter mentality know how to create opportunities, close transactional details. Desired Experience & Qualification Fundamental working understanding of Technology. (Fibre)Completed Grade 12Sales experience is a must Proven ability to contact, quality, develop and close leads by phone, chat and email.Proven ability on how to structure deals.Proven ability to sell technology products via online channels.Must have your own reliable transport.Bilingual and excellent communication skills. Package & Remuneration R9000 Basic Plus Uncaped CommissionR100
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MDUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191962&xid=1109_75052
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The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end serviceMust be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called, and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolutionPerforming any ad hoc tasks as instructed.Skills and Experience: MatricIT background or qualificationPreferably in possession of an A+, N+, MCSE or CCNA qualificationPrevious ISP experienceIT trouble shooting skills including an ability to perform remote troubleshooting2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvyCan you work from home or in the office?Criminal clearComputer literateExcellent listening skillsWillingness to learnProblem-solving skillsAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223255&xid=1108_63465
2y
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