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WORKSHOP OPERATIONS MANAGERCompany: Castrol Auto Service – RandburgLocation: Randburg, GautengReports to: DirectorROLE PURPOSEThe Workshop Operations Manager is responsible for ensuring smooth daily operations, high service standards, strong customer experience, effective communication, and strict enforcement of Standard Operating Procedures (SOPs) within the automotive workshop. The role exists to improve accountability, reduce complaints and comebacks, protect the brand, and allow the Owner to focus on growth rather than daily operational issues.This role works alongside the Workshop Service Manager and does not replace technical management or repair decision-making.KEY DUTIES & RESPONSIBILITIESOperations & WorkflowOversee daily workshop operations from a systems perspectiveMonitor job flow, turnaround times, backlog, and capacityAssist with productivity planning, including Saturdays where requiredIdentify inefficiencies and operational bottlenecksCustomer ExperienceConduct post-service customer follow-upsRecord and analyse customer feedback and complaintsInvestigate and resolve customer issuesTrack repeat problems and comebacksEscalate recurring issues with factual reportingCommunication ManagementEnsure all phone calls and WhatsApp enquiries are handled timeouslyAssign responsibility for communication channelsMonitor missed calls, response times, and lost opportunitiesReport communication performance weeklyQuality ControlEnforce final vehicle inspection standardsEnsure engine covers, undertrays, trims, and components are refittedPrevent vehicle release if standards are not metConduct random quality inspectionsStandard Operating Procedures (SOPs)Create, implement, maintain, and enforce SOPs covering vehicle intake and release, customer communication, final inspections, comeback handling, workshop cleanliness, Saturday work planning, and health & safetyReporting & AccountabilitySubmit weekly operational reports to the OwnerReport on productivity, complaints, comebacks, risks, and quality failuresStaff & Safety OversightMonitor punctuality, discipline, and professionalismSupport disciplinary processes where requiredEnforce health and safety standardsEXPERIENCE & QUALIFICATIONSMandatoryAutomotive workshop or service centre backgroundUnderstanding of workshop operations and workflowCustomer-facing service experienceMinimum QualificationAdvantageousOperations, supervisory, service advisor, or admin experienceAutomotive, business, or health & safety trainingSKILLS & ATTRIBUTESStrong organisational and communication skillsDetail-oriented and process-drivenAssertive, fair, and professionalStrong reporting and problem-solving abilityOwnership mindsetemail: management@mumborepairs.info
5d
Randburg
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IT Technician (Mid-Senior Support Engineer)
Centurion, Gauteng
Role Responsibilities:
• Oversee technical infrastructure operations,
administration, and reporting.
• Align with Shared Services Is Strategy for effective
integration.
• Assist with Planning infrastructure growth and capacity
development.
• Establish procedures, policies, and training protocols.
• Manage maintenance, design, and analysis of
infrastructure.
• Recommend updates to services and standards.
• Assist with defining and implement IT Disaster Recovery
Strategy.
• Set software, hardware standards, and conduct performance
testing.
• Ensure security maintenance across systems.
• Handle IT assets, inventory management.
• Guide Information Systems projects and design delivery.
• Govern incidents, problems, and change management.
• Strive for customer excellence and satisfaction.
• Ensure IT accountability, innovation, and security.
• Implement and uphold policies, procedures, and risk
management.
• Foster relationships with, clients, and teams.
• Mitigate risks effectively, Windows Server, Microsoft
Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General
Support, Backup and connectivity solutions, Networking, Apple Mac
(advantageous), Office 365 and Pastel
• A need to improve on Technical Knowledge to perform work
better is a must.
• General IT Support and Admin
Relevant Qualifications / Experience:
• Brings 6 - 8 years of technical experience.
• Ability to demonstrate strong leadership skills.
• Skilled in problem solving and resolution.
• Demonstrates a proven record of competence in all IT
processes and systems, with in-depth experience in networks, Microsoft
environment management, network, server, cloud, desktop, and application
security, as well as end-user device management.
• Experienced in analysing, implementing, and evaluating IT
systems/infrastructure and relevant specifications.
• Proficient in commissioning services from third parties
and managing relationships with suppliers and contractors.
• Possesses a solid understanding of IT Infrastructure and
operations practices.
• Proficient in Microsoft Word, Excel, and PowerPoint.
Even if you feel you don't have all the skills listed or if
this spec isn't what you are looking for, feel free to send your CV to
recruits@synergyit.co.za as we probably have other opportunities that could
interest you.
19d
CenturionSuccessfully Added to List
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