Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Suggested
Results for customer services in Jobs in Durban
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
18h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202532
18h
1
SavedSave
*Reference: KZN000150-Teags-1*
National client is looking for a Senior Software Developer to join their team at their Umhlanga Office.
*Key Purpose*
The candidate will work within our Software Development Scrum teams developing, maintaining, and supporting our existing enterprise applications and frameworks as well as within our strategic development initiatives which include the execution and implementation of Salesforce delivery projects against our standards, policies and procedures and governance guidelines. The Senior Developer provides technical solutions to the needs of our stakeholders by interpreting business requirements, defining technical tasks, building quality software, performing end to end testing, as well as supporting and troubleshooting technical questions and our software issues.
*Key Responsibilities:*
* Develop and maintain in-house solutions
* Write code within the prescribed technologies and environments, and to comply with coding best practices
* Comply with IT selected technologies and development environments, development, and management methodologies
* Learn and develop within the companies architecture
* Investigate and report on technologies as and when needed
* Implement systems enhancements to meet business need
* Implement solutions from specifications
* Correct system bugs/errors on existing systems
* Provide accurate estimates and effort for code changes
* Adhere to project plans
* Strive to meet task deadlines as per project plans
* Adhere to project management task prioritizations and allocations
* Exercise technical consistency within the IT environment
* Liaise with business as and when required
* Demonstrate culture of individual leadership and development and exhibit progressive attitude to technology and career
* Adheres to Agile methodologies and follows Agile principles through work outputs and behaviours
* Champions team learning
* Collaborates with colleagues from different disciplines in a cross-functional team to deliver solutions
* Works in partnership with Business representatives (e.g. Product Owner, Business Owner) ensuring alignment and value to the customer
* Participate in internal developer forums, discussion groups, and specification and design sessions
* Perform technical investigations as and when needed.
* Assist IT development team members with technical learning and development within the company architecture
*Aligned to values and self development*
* Align personal values to the companys culture and values.
* Take responsibility for your personal development and career path
* Subscribe to the companys code of ethics
* Manage your behaviour to enhance the reputation and brand of your department and the company
* Comply with all legislation governing the organisation
* Support and encourage the Amazing service culture
* Alignment to business driver/strategy*
* To ensure that all systems are technologicall
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcwNjNfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136425&xid=1555_7063
2y
1
MINIMUM REQUIREMENTS Language: English first language, Afrikaans an advantageQualification: A BSc degree in Agricultural, Plant Physiology, Soil Science or similar.Experience: At least 7 years experience in agronomy, preferably within KZN.Agronomic knowledge and experience in crop protection, fertilizer or seed markets will be a major advantage.Experience in trial work and evaluation an advantageAmbitious and passionate about agriculture, with strong focus on customer satisfaction, service delivery and problem solvingMust be IT literate, with an aptitude for systems. Experience with M365 will be an advantage but is not a requirementDuties and responsibilities, including but not limited to: As part of the Companys senior management team, assist in developing thecompanys nutritional strategy and serve the operational side of the business with sound agronomic input.Determine agronomic strategies that are aligned with the crop advisor, and guide decisions that enhance yield and are economically optimal by: Placing accurate information in the end users hands.providing insight into agronomic best practiseenhancing agronomic decision makingfacilitating sales that are to the farmers benefitenhancing end user relationshipsenhancing supplier relationshipsDevelop relationships with our close channel partners, and provide support to themDevelop relationships and an understanding of how our crop advisors work in certain areas. This pertains to: Crops producedAgronomic principlesAgronomic strategies followedImproving crop knowledge, and information shared.Identifying knew strategies and products that improve return on investment to the end user.Work effectively with our current team and be willing to share knowledge and interact in a meaningful team environment. With the above being said you have to be a self-starter and ready to take challenges on as an induvial too. We operate in a flat organisational structure. Each person responsible for the own work.The Job calls for a hands-on approach, and most information shared and presented will be in front of clients and crop advisors. This requires strong interpersonal skills and a willingness to travel in and around KZN. Organisational responsibilities: Compile and distribute reports about crop performance and agronomic practises to clients and crop advisors as required.Provide in field assessments of on-farm issues that are linked to the performance of healthy crops by using a complete understanding of:Soil AnalysisLeaf SamplesIn field observationsTeamwork with our crop protection technical team. Ensure absolute accuracy in recommendationsTrain and guide team members on newly implemented strategies as well as the basics of agronomy.Lead our team through new decisions and nutritional strategiesWorking with our technical team to disseminate their technical data
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2NTc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1237953&xid=1108_66576
2y
1
Requires a new breed of thinker, passionate, community-driven, customer-focused, empathetic, one who challenges the status quo on an industry that is rife for disruption. Challenge the traditional norms to help the organization grow and reach its full potential.Blue-chip clients include commercial and retail enterprises such as banks, national retailers and supermarket chains to warehouse conglomerates and SMMEs, looking at new verticals based on a community-orientated approach and strategic partnership.Duties include: Responsible for setting sales, customer acquisition strategy, and customer retention strategyCreate the processes and systems to improve measured performanceReporting directly to CEO and collaborating with the Exec team to help drive customer-driven marketing strategies to enhance the customer experience.Develop, implement, and own customer-centric business development and market growth strategy for increasing sales and profits.Responsible for leading the business into new verticals based on a community orientated approach and strategic partnershipsIdentify and understand trends within the industry and competition.Proactively provide smart client research and industry-specific information.Act as a Brand Ambassador and represent the company at community events and other business-related meetings, promoting the company products and services.Establish strong working relationships with key stakeholders across the business (sales, operations, finance, technical, communities)Manage and coordinate marketing and creative staff, leading market research efforts to uncover the viability of current and existing products/services, and liaising with media organizations and advertising agencies.Oversee the Sales, Marketing and Customer Service Departments of the departmentDevelop and execute strategic marketing plans to ensure that the company brand is top of mind.Forecast and Trends, Conversion Rates, Target Account, Market Segmentation Requirements: Familiarity with the latest trends, Technologies (Digital Marketing), Social Media Platforms, and Methodologies in Graphic Design, Web Design, etc.Hons Degree or equivalent in Sales/Marketing10 years related sales management experienceFascination with technology * Preference will be given to people from outside the industry,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2MzU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1237823&xid=1108_66357
2y
1
To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the companys security procedures are applied throughout the branch. To continually review and improve branch profitability and security. Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch. KEY PERFORMANCE AREAS KPA PERFORMANCE STANDARDS Effective management of the branch financial performance Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate.Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize life of the asset.Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing of all internal and external reconciliation procedures and policies.Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.Initiate cost savings and controls andGross Margin Management- Direct Wage control- Overheads control- Overtime cost control- Service/Schedule profitability- Ensuring that claims against the Company are prevented or minimized Effective management and deployment of employees within the branch Effective Labour and OrganisationEnsure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation.Proper allocation of staff to positions and structure.Set and agree objectives and performance standards with staff, including understanding of policy and proceduresMonitor and manage performance and provide feedbackApply consistent and fair disciplinary action in line with legislationOversight of employee records, ensuring that all relevant and required documentation is on file.Training/DevelopmentSuccession Planning and Employment EquityDetermine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirementsLeadershipMonitor, manage and address staff mot
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223237&xid=1108_63443
2y
1
SavedSave
An exciting opportunity available for a Senior Product Specialist to be based in Durban. The role will be responsible for providing overall senior strategic direction and implementation of online products in order to increase revenue and market share through online betting offerings, customizing, configuring, and creating new product solutions. Minimum Requirements:Experience managing/leading a team.Valid driver’s license.Advantageous:Relevant Degree/Diploma.Experience in a customer service environment.Experience in sales or business development.Responsibilities:Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutionsProvide overall leadership and direction in the development of betting platforms.Identifying new innovations and assessment of CompetitorsDevelop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress, and coordinating actions.Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV, and other Company products and Improve the functionality for the end-users of these applications.Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.Competitor analysis reporting.Project lead all product testing before releasing to live environment.Market awareness and strong Relationship Management abilities.Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.Any other ad hoc duties that might be required.Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.Assist and advise the developers and software architects on how an application should work, what needs are to be met, and dictate the flow and user interface to determine what the users view by providing them with Business Requirement Documents.Conduct and supervise group testing of complete applications and software.Identifying and eliminating the factors within the applications that may pose a risk to the business.Market research and product development.New business ideas and improving current business work practices.Involvement in making user manuals for system applications.Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.Dealing with all betting related queries for clients.Analyzing risk and fraud related to the product.Analyzing the odds relevance and accuracy.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216730&xid=1108_60031
2y
1
SavedSave
STEEL INDUSTRY ESSENTIAL RESIDING IN KWAZULU -NATAL Manage and oversee the day to day running of the Branch operation in its totalityDirect all operational aspects including distribution operations, warehousing, transport, customer service, human resources, administration and sales etc.Assess local market conditions and identify current and prospective sales opportunitiesDevelop forecasts, financial objectives and business plansManage budget and allocate funds appropriatelyLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunitiesNetwork to improve the presence and reputation of the branch and companyStay abreast of competing markets and provide reports on market movementResponsible to manage staff, control branch debtors, ensure proper stock management and foster a positive environment within the branch so as to ensure customer satisfaction and hence a successful branch operationNeed to have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievementDeveloping and maintaining key accountsIdentify new markets and productsMaintain stock integrity and assess and monitor stock levelsSupport in achieving sales budget and targetsMust be able to effectively delegate some responsibilities to key staff. Manage the process and hold them responsibleMust be able to plan; execute and manage the stocktake process to deliver the required resultsMust be able to read; understand and report on all management reportsMust be able to enforce discipline at all times as per the IR Process and Policy Minimum requirements Syspro experience required Experience and knowledge required of Steel & Tube, Steel coil & plate; Hardware, including Industrial Hardware Retail Sales as well as Branch Managers experience required. Needs to be able to manage all aspects of the Branch Must at least have 3-5 years experience in a management position (either as a Branch Manager or managing your own business within the Steel industry) Residing in the KZN / Durban region. Understanding of Retail processes and procedures Strategic thinking and planningTrustworthy, hardworking & dynamicMust Strong Managerial skills requiredMust be able to work in a pressurized environmentMust have a strong personality and be able to lead and manage a team effectivelyMust have knowledge about the following: Sales Management; Procurement Management; Inventory Management; Personnel Management; Account Payable and Receivable; Warehouse Management; Fleet Management; Income Statement Management; Internal Policies and Procedures Management; Cash Management Must be Computer Literate Will form part of the Management Incentive Scheme Will receive a Company CellphoneWill receive a Company Ca
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3NjQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1249614&xid=1108_67641
2y
1
Position Summary and Objective:Liaise with healthcare professionals and strategically increase the awareness of and use of the Company products. To ensure the organization meet desired growth and targetsMinimum Requirements: Tertiary degree in the discipline of: Healthcare / Business studies or other related, relevant discipline.Minimum of 3 years sales experience in the field of Oncology.Key Knowledge and Skills required: Excellent interpersonal skills, with the ability to communicate concisely, clearly, and accurately at all levels.Strong planning and organizing abilities. Outcome and results driven, with the proven ability to deliver against sales targets.Team player that can work together to achieve the results. Strong customer and service orientation. Experience in effective territory management. Must have a valid, unendorsed South African Drivers license. Must be willing to travel and be away from home due to country trips and/or company events.Computer Literacy (Excel, Word, PowerPoint) at intermediate level essentialA detailed JD will be made available on request
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MTA1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1249534&xid=1108_67105
2y
1
SavedSave
Contact Centre Manager (JB1779)Durban Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyODI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221298&xid=1108_62824
2y
1
Recharger, An Established National Meter Company with head-offices in Durban is seeking the services of an experienced Attorney with 10+ years of Private Practice experience in dealing with matters of general business, commercial or general consumer queries.
Based at is head-offices, the position requirement is for an experienced attorney to assist the customer support teams in engaging with clients on general queries as well as provide compliance assistance and guidance on general company matters.
Oversee the General Legal and Commercial Matt ersof the company.
Offer guidance and support to the in-house legal team.
Offer legal business advices and business guidance.
Ensure compliance with all legal policies and business structures.
Support the company in ensuring all legal documentation, business decisions and overall operations are fully within the respective regulations for internal and international business.
Povide guidance related to business, commercial & litigation matters as well as briefing legal partners where required.
Highly Experienced in Business/ Commercial/ Corporate Law.
Minimum 10+ years in Private-Practice or General Consumer, Commercial/ Corporate Law field.
LLB/ LLM / MBA / Masters or similar necessary.
Company Law/ Competition Law advantageous
High level researcher.
Private Practice Experience.
Market-related/ commensurate with experience.
Highly Experienced in Business/ Commercial/ Corporate Law.
Minimum 10+ years in Private-Practice or General Consumer, Commercial/ Corporate Law field.
LLB/ LLM / MBA / Masters or similar necessary.
Company Law/ Competition Law advantageous
High level researcher.
Private Practice Experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ3OTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1135590&xid=1555_4790
2y
1
SavedSave
If you have a passion for sales and relationship building, this position is for you!Required Experience Proven track record of revenue generation and client retention Excellent written and verbal communication skills A passion for sales and building client relationships A Minimum of 3 years experience in sales and business developmentSales experience within the service industry such as Labour Outsourcing, Cleaning, Security etc would be advantageous. Roles and Responsibilities Duties include, but are not limited to the following:Tele sales, canvassing and cold calling with the objective of providing either permanent staff or outsourcing solutions to clients.Distribution of company information to create awareness of company services.Regular client visits (new and existing) to develop strong client relationships and understand clients staffing requirements.Providing exceptional customer service to clients.Monitor competitors rates, activities and advertising within the branches area.Constantly stay abreast of market / industry trends.A competitive basic salary with an excellent on-going commission all new business generated is on offer.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3NDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244282&xid=1108_67453
2y
1
SavedSave
Sales Consultant ( Education) JB1778DurbanR7000 R7500 per month plus commissionGrade 12Diploma/Certification in sales and marketing would be beneficialOvertime when requiredDrivers license and own vehicle essentialTo achieve the desired sales and marketing output as directed by managementMeeting and exceeding sales and marketing targetsDeliver excellent customer serviceDisplay and apply extensive product knowledgeDisplay accurate and efficient use of CRM and ICASCarry out accurate and efficient sales related administrationGenerate sales through telephonic consultation & face to faceBooking appointments, Schools visits & presentationsProactively pursue sales by tele-canvassing & phoning past students
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5MDQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221429&xid=1109_89044
2y
1
SavedSave
The successful candidate will provide holistic financial planning advice to clients, by identifying their investment and lifestyle needs and objectives. To identify new business opportunities within existing and potential client bases. To develop and implement strategies and manage relationships with key personnel within assigned corporate accounts.Key performance areas Source new business from retained clients and by means of referrals Support client related strategies and deliver key goalsEnsure that the clients investment portfolio is consistent with FPCs investment philosophy Provide the client with information on the performance of the various investment portfolios available Identify a clients investment needs, risk tolerance and profile, other investments (and other assets), personal circumstances, income requirements, investment time horizon etcMake a recommendation based on the risk questionnaire and subsequent discussions in line with Financial Planning Consultants houseviews.Completed recommendation within agreed turnaround timesProvide the client with information on the performance of the various investment portfolios availableProvide the necessary DCipher report and or recommendations as well as a verbal or written explanation of the investment return.Educate the clients with regards to basic investment principles, i.e. risk versus reward, market sentiment, trends, performance (offshore and local), benchmarks etcProvide holistic financial planning services (including investments, risk cover and estate planning) to clientsResolve client concerns, queries and/or complaintsFunctional Competencies Excellent and proven selling abilityExcellent verbal and written communication skills in required languageArticulate with confident presentation skillsStrong client service orientationAttentive to detail and accurateOrganised with effective time management skillsProactive use initiative Ability to work independently and/ or under pressureStrong work and compliance ethicsEmpathetic towards clients with sound listening skillsStrategic Competencies CUSTOMER CONNECTION Relationship buildingInsightEXECUTION EXCELLENCE Product salesDeliveryAccountabilityOperational excellenceManaging changePEOPLE PRIORITY Collaboration culture Managing performanceDeveloping talentRequirements Education and Experience Matric; Tertiary qualification, i.e. BCom (majors in Financial Management or Financial Planning or Investments); CFP. Advanced FP qualification, Diploma in Tax / Estate Planning etc (an advantage)Minimum 2 years experience in financial advisory role.Knowledge and skills Financial PlanningPresentation SkillsSales skillsTime managementBusiness understandin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195220&xid=1109_76101
2y
1
SavedSave
Job Summary:Apply sound engineering principles in the development and documentation of precision parts to be used in manufacturing and engineering, including 3D design of complex tooling. Mechanical/Technical Skills: Design/ re-engineer existing products to enhance their performance, improve reliability and cost effectiveness.Thoroughly and effectively trouble-shoot problems and implement solutions of a mechanical nature.Select components, materials, finishes and shop processes necessary to meet the design requirements.Work as part of a multi-disciplinary development team to develop world-class quality output.Qualification of the suppliers related to the mechanical function. Interpretation of requirements and address design parameters and engineering problems to ensure solutions are implemented accurately.Evaluate information to determine compliance with standards.Knowledge of metals and materials used in production Software and Software Skills:Autocad2D drawing and design3D drawing and designWork knowledge of Solid Works, Pro/Engineering or other similar computer aided drafting tools.Experience in mechanical vibration. Planning: Identify the requirements to complete the job.Assess and Analyse project timePrepare required material, parts and tools.Design EngineerProduct data managementCreate 3D parts and 2D part drawings to meet supplier and regulatory requirementsLiaise with overseas suppliers and customer on designsConduct concept and design reviewsSupport the day-to-day activities of customersProvide creative and technically feasible solutions for cost savings, service issues, and product improvements. Education and experience:N Dip; B Eng Degree or B Tech Degree in Mechanical EngineeringMechanical design engineering experienceVery Good 3D CAD experienceWilling to travel overseas for variable periods
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTIyMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780843&xid=1108_179222
18h
Save this search and get notified
when new items are posted!
