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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202536
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202527
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
2h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202530
2h
1
SavedSave
Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
2h
1
SavedSave
SAP Roll Out
International Retail with HO in Cape Town is seeking to employ a supply chain manager who has been involved in an SAP implementation roll-out. This individual will lead a local roll-out project for the supply chain department and needs to have SAP experience.
The role is responsible for supporting the local business and IT leads in overseeing and coordinating all project tasks related to the Supply Chain function during the template and deployment phases (Inventory, distribution, direct procurement, quality management, master data and supply and demand planning), supports the localization of group-driven process design (S/4 and IBP template) and steering local process digitization efforts. In addition, he/she supports the local implementation strategy, delivers respective operational results and provides and applies best-in-class process expertise.
The Supply Chain lead is further responsible for performance management and governance (KPIs) to maintain process excellence. He/she works collaboratively alongside the BPO, local functional teams, IT and local program managers and sponsors.
Template phase:
o Based on BPO direction and guidance, ensure the local process champions support in the design of S/4 and IBP template based on global standards, respectively co-defines the business blueprint.
o Specialization as PC in all Supply Chain processes
o If required, support in S/4HANA and IBP design workshops by bringing local process expertise, addressing pain points and complexities and support functional business and technical requirements (for system build of the designed template)
o Carries ownership of local design-related template responsibilities for global S/4HANA and IBP design / business blueprint
o Ensures other supply chain local process champions carry out their project tasks, reviews the output of their work and provides feedback for improvement or correction when needed
• Deployment phase:
o Drive template deployment (localization) in the respective site or country, conduct Fit-to-Template assessments jointly with GMs and BPOs to validate the global template fit in line with the local environment
o Be informed regarding the system-testing on designed in-scope processes, and understand the test approach and the results. Action on any gap items
o Be involved in and oversee the cut-over process towards the end of deployment phase, and take any actions as needed
o Maintain a cross-functional and cross-country lens as the template is being deployed, refined and finalized, and align major functional scoping or process design topics with functions/operating units
o Ensures other Supply chain local process champions carry out their project tasks, reviews the output of their work and provides feedback for improvement or correction when needed
• Steady state (after project go-live):
o Maintains efficient and effective to-be processes through cooperation with the IT CoE and SAP Delivery Center, as well as the local stakeholders and GMs
o Be involved in the localized impact of system-testing on designed in-scope processes and understand the test approach and results. Assist with actioning any gap items.
o Identify and implement process improvement opportunities and scope enhancements as part of group-wide harmonization, standardization, digitalization efforts
o Oversee and coordinate hyper care activities and pro-actively manage defect resolution after obtaining the approval from the local GM
Working relationships
This role requires the individual to build and maintain relationships with all key stakeholders in the ERP transformation program:
• Central project team: Counterpart Business Process Owner, Counterpart IT specialist
• Local SAP project manager, IT and Business leads, Other Process Champions
Skills & Knowledge
• Technical SAP and functional area expertise
• Process experience is an advantage
• Methodical and structured approach to tasks
• Collaborative team player
• Proactive in personality
• Self-driven
Requirements:
• Min. 3-5 years of relevant experience
• Experience in team-leading role is a plus
Email cv and package requirements to marlene@servicesolutions.co.za
Salary: RBasicConsultant Name: Marlene Smith
5h
SavedSave
We currently have vacancies for
skilled Café Managers who are punctual, hardworking, have excellent
communication and social skills with high energy and passion for the
hospitality to join our team.
PURPOSE OF ROLES
This role will be accountable
for the day-to-day operation of our café, ensuring consistency and quality
execution across the unit that operates in the retail / hospitality space.
CORE COMPETENCIES
Able to conduct meetings and
training sessions with team members. Able to motivate team members to work with
passion and excellence. Able to discipline effectively.
MINIMUM REQUIREMENTS
Leadership Skills – working with
your team to drive sales and performance with customer excellence.
Understand finance, be able to
do cash ups accurately, work out food costs.
Ensuring customer satisfaction
to ensure return business.
Drive the business as if it is your
own.
Competent in the use of POS/I.T.
Systems.
Own Motor Vehicle and valid
Driver’s License.
REMUNERATION
Market and Experience Related
Should you wish to apply for
these vacancies, please forward your CV, SA ID copy and supporting
documentation to wcapecvs@gmail.com
Kindly note that only
individuals who meet the specified minimum requirements will be considered for
the role. The recruitment of this position will be done in line with the
Employment Equity policy and plan.
Should you not receive feedback
within one week of your submission please consider your application
unsuccessful.
18d
1
SavedSave
An established restaurant situated in Cape Town City Centre is seeking an experienced kitchen manager to join and lead the kitchen department. This person will be responsible for the following:A restaurant situated in Cape Town City Centre is seeking an experienced kitchen manager to join and lead the Back of House team.This person will be responsible for the following:1. Coordinating orders on the hot pass2. Conduct weekly stock checks and place orders with suppliers in accordance with restaurant PAR levels and stock requirements3. Responsible for the management of kitchen staff and discipline4. Responsible for BOH rostering and attendance5. Responsible for training and development of hot and cold section staff members6. Responsible for implementation of regular kitchen cleaning schedules7. Responsible for entering Bulk and Prep sheet counts on PILOT (DAILY)8. Responsible for food quality and ensure that all dishes served are in accordance with Head Office recipes and standards9. Responsible for portion control and wastage eliminationMINIMUM REQUIREMENTS:Candidate must have knowledge of PILOT POSCandidate must have atleast 3 years kitchen manager experienceTHIS POSITION PAYS R55.00 PER HOUR (Between R10'000.00 - R12'000.00 per month)Please ensure that you apply via e-mail and include an updated CV which is to be mailed to gabriel@easyskill.co.za or alternatviely please WhatsApp your updated CV to 087 .803 .3545
24d
SavedSave
Position: Data Entry ClerkTemporary, 6 to 12 monthsLocation: Cape Town CBDFull Time: Monday to Friday, 9:00am – 5:00pmWeekly PayWe are seeking 10x Data Entry Clerks to update information and transfer records from the existing nursery management system to the new system. The Data Entry Clerk will be responsible for ensuring that the records are transferred with a high degree of accuracy and correct records identified through exception reporting during the data migration.Responsibilities:Data Migration – Transferring existing records accurately and efficiently from the current management system to the new system. Create new records where required.Quality Assurance – Conduct thorough quality checks to ensure data accuracy and completeness of the migration.IT Proficiency – Demonstrate strong IT skills, particularly in the use of Microsoft and relevant software applications required for the data entry tasks.Attention to Detail – Maintain a high level of attention to detail to prevent errors and discrepancies in the data migration.Written and Oral communication – Collaborate with team members to address any queries related to data entry. Strong typing skills required with attention paid to record accuracy.If you’re interested, please email with an up-to-date CV TO: dataentry@recruitmentguru.co.zaOr Via link below:https://recruitmentguru.co.za/data-entry-clerks-cape-town/JOB REFERENCE: RG325597The Recruitment Guru is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
3mo
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