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Operations Manager - Cash Crusaders Durban

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Cash Crusaders Durban is looking for a dynamic, energetic, and versatile individual to join our management team as an Operations Manager. This role involves overseeing multiple store locations across the Durban region, ensuring optimal performance in all aspects of operations, and reporting directly to the Franchisor. The successful candidate will have a minimum of 5 years’ retail experience, with a relevant retail qualification being advantageous. This is a full-time position suited to someone who thrives in a fast-paced environment and is willing to travel between stores. If you believe you meet the requirements and want to be part of our winning team, please submit your CV to Sayurie.cashcrusaders@gmail.com If you do not hear from us within 2 weeks of your application, please consider your application unsuccessful. Below is a detailed Job Description for your perusal. Purpose & Key Responsibilities – Operations ManagerThe Operations Manager is responsible for overseeing all aspects of multiple retail stores, including daily operations, staff management, customer service, financial performance, and inventory control. The role focuses on driving profitability and business growth through effective sales strategies, data analysis, and strong leadership, while ensuring compliance with company policies and procedures. Regular travel between store locations and collaboration with Store Managers is required.Core responsibilities include recruiting, training, and mentoring staff; implementing sales and marketing strategies; managing budgets and financial performance across all profit centres; and maintaining operational excellence through effective scheduling, merchandising, and stock control. The role also involves conducting store audits, managing stock levels and ageing, overseeing auctions for obsolete stock, and ensuring accurate stock takes.A strong focus is placed on delivering excellent customer service, resolving complaints, and creating a positive shopping environment. Compliance with all regulations and internal policies is essential, along with monitoring reports to identify risks, prevent losses, and ensure accountability. Honesty, trust, respect, reliability, accountability, and responsibility form the foundation of this role and are critical to success. Key Requirements· Qualifications and Skillso Educational Background:Matric Certificate Advanced certificate in business,management or related fields are advantageousTechnical Expertise Minimum of 5 Years experience in a senior retail management position

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