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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
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Looking for a passionate Junior Merchandiser who is interested in learning more about buying and planning and is passionate about product development and outdoor retail markets
Duties will include:
Assisting buyer & product developer with everyday administrative tasksPresentation and quotations of new products to customers and managementPlacing purchase orders and signing sales contracts with overseas factoriesPlacing purchase orders with local suppliersOrder and sample tracking and ensuring on time supplier shipmentAnalysis of orders with ME Excel spreadsheets and administration of orders, from placement to final store deliver including quality control (sample approval)Assisting in management of pre-production samples through to production approval, within company policy and proceduresResponsibility for recovering and monitoring any claims from factories for any losses incurred, due to defective quality or late deliveryQuality control specifications
Requirements:
MatricRelevant Diploma or Degree will be an advantageMinimum of 1-2 years experience in product developmentDrivers license and own transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjY4MDgyOTU4P3NvdXJjZT1ndW10cmVl&jid=1228476&xid=3668082958
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Our client in the Automotive Industry, based in Pretoria, is currently looking to employ a Retail Store Manager.
An awesome career opportunity awaits.
Requirements:
Matric / Grade 12 (Minimum).Diploma in Business Administration / Sales / Marketing.Must have solar experience and must be able to issue COC’s.5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level.Computer Literacy (MS Office Suite; other relevant discipline-specific software programs).Communication skills (both verbal and written).
Responsibilities and Key Results Areas:
Retail Store Management:
Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day to day operations of the store.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.Ensures availability of merchandise and services by approving contracts and maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios.Secures merchandise by implementing security systems and measures.Protects employees and customers by providing a safe and clean store environment.Maintains the stability and reputation of the store by complying with legal requirements.Determines marketing strategy changes by reviewing operating and financial statements.Completes store operational requirements by scheduling and assigning employees and following up on work results.
Compliance:
Operates within controls and procedures to ensure the integrity of the company.Identifies and monitors risks within own department and area of responsibility.Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are always understood and practiced by the team.Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
Customer Servic...
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Introduction
A leading company in the Butchery/ Meat Industry is looking for experienced Assistant Retail Managers in their butcheries around Xavier- Gauteng, Secunda- Mpumalanga and Kimberly - Northern Cape.
Desired Experience & Qualification
QUALIFICATIONS
Grade 12Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED
Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, e.t.cKnowledge and understanding of FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryBasic Understanding of retail consumer behaviour and purchasing trendsBasic Understanding of the retail and meat market
SKILLS REQUIRED
Excellent verbal and written communication skills.Proficient in MS Office Suite.Demonstrable analytical skills.Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.
KEY PERFORMANCE AREAS (KPA’S)
JOB ACTIVITIES
1. Stock Management
Stock Ordering
Place orders with factories and other suppliersFollow up on ordersManage deliveries, delivery dates and stock upon arrivalManage stock order volumes
Stock Receiving
Receive ordered stockReport delivery shortfalls, and damagesFollow up on non-received stockCapture received stock on Meat Matrix
Stock controlling
Daily stock levels reportingRun stock depletion reports- cashiersBalance off with stock receivingManage stock levels threshold
Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.Always maintain high level of HACCP standards throughout the store.Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of t...
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Introduction
A leading company in the Butchery/ Meat Industry is looking for an experienced Retail Manager in their butcheries around Silverton,Heidelberg and Honeydew.
Desired Experience & Qualification
JOB ROLE REQUIREMENTS
QUALIFICATIONS
Grade 12Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
Manage staff clocking via ERS.Maintan and understand the system Meat Matrix.Manage and maintain CCTV cameras.Ensure availability of physical security guards in store.Manage the alarm system internally.Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.
KNOWLEDGE REQUIRED
Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, e.t.cKnowledge and understanding of FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryUnderstanding of retail consumer behaviour and purchasing trendsUnderstading of the retail and meat market
SKILLS REQUIRED
English Proficiency (read, write and speak).Excellent verbal and written communication skills.Proficient in MS Office Suite.Demonstrable analytical skills.Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.
KEY PERFORMANCE AREAS (KPA’S)
JOB ACTIVITIES
1. Stock Management
Stock Ordering
Place orders with factories and other suppliersFollow up on ordersManage deliveries, delivery dates and stock upon arrivalManage stock order volumes
Stock Receiving
Receive ordered stockReport delivery shortfalls, and damagesFollow up on non-received stockCapture received stock on Meat Matrix
Stock controlling
Daily stock levels reportingRun stock depletion reports- cashiersBalance off with stock receivingManage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
Store cleanliness including, but not limited to all floors, bathroo...
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Introduction
A leading company in the Butchery/ Meat Industry is looking for experienced Sales Representative / Employee Brand Representative to join their team.
Duties & Responsibilities
KEY PERFORMANCE AREAS (KPA’S) 1. Customer Relationships
Establish, develop, and maintain positive business and customer relationships.Expedite the resolution of customer problems and complaints to maximize satisfaction.Complete weekly call cycles at relevant retail stores 10 to 15 calls per day.Grow and maintain a customer database by building sound relationships.Continuously seek new opportunities.Present, promote and sell products/services using solid arguments to existing and prospective customers.
2. Sales Targets
Achieve agreed upon sales targets and outcomes within schedule.Coordinate sales effort with team members and other departments.
3. Monthly Reporting
Submit monthly reports (performance and competitors in our landscape).Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
4. Other
Attend meetings as and when required at designated locations – Manager or Customer Meetings.Collaborate with Sales/Merchandisers etc. to drive the business performance.Attend trade shows and marketing events as required.
Desired Experience & Qualification
QUALIFICATIONS
Grade 12 (Matric).Tertiary Qualification (or studying towards) in Business, Marketing Communications, or related field would be advantageous.
EXPERIENCE
Proven work experience (minimum of two year’s) as a Sales Representative.Proven track record of successfully managing customer relationships.Valid driver’s license is mandatory.
KNOWLEDGE REQUIRED
Excellent knowledge of MS Office.Working knowledge of CRM systems.
SKILLS REQUIRED
Relationship management skills and openness to feedback.Ability to create and deliver presentations tailored to the audience needs.Prioritizing, time management and organizational skills.Strong verbal and written communicaiton skills.Ability to work efficiently - on own or as part of a team, in a highly pressurised environment.
Package & Remuneration
Remuneration Package:
Salary package is between R15k and R20k CTC per month;Company Car;Petrol card;Company Cell phone;Laptop.
Interested?
Please send your CV to hr1@peopledimension.co.za.
SUBJECT LINE - Sales Representative / Employee Brand Representa...
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BUYER MANAGER
Introduction
An extremely organised and neat pawn shop situated in Lyttleton, is seeking a Buyer/ Store Manager with at least 6 to 8 years’ experience to join their team.
Job Purpose
The person will be responsible for the procurement of merchandise (mainly second hand) for the store by contacting prospective leads.
The person will be responsible for the management of the store’s daily operations and personnel to ensure a good customer service experience.
EDUCATION AND QUALIFICATION REQUIREMENTS
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate in Business Management or Procurement
Minimum applicable experience (years)
6-8 years
Required nature of experience
Experience in retail buying, preferably in second hand merchandise for the purpose of reselling.Experience in store management.Personnel management.
Skills and Knowledge (essential)
MS Office ExcelBuyingNegotiation skillsProven small team management skills.Stock control.
Other:
Monday to Saturday (Flexibility to receive a day off when working on a Saturday)
KEY PERFORMANCE AREAS
Procure new (mainly second hand) items for the storeLocate merchandise/sellers using sources such as the internet to source potential items.Negotiate prices with the sellers.Improve the retail experience.Handle and manage employee discipline.Help ensure that price lists and price labels of the items are maintained in the showroom.Keep showroom neat and organized.
REMUNERATION
Market related
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To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
* To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
* To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
* To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
* To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
*Knowledge:*
* SAPC and relevant legal knowledge
* Ethical working practice and compliance
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of patient care, professional counselling
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Sound understanding and application of financial management principles
* Knowledge of competency based interviewing
*Skills:*
* Sound managerial, tutorship and coaching skills
* Results and target driven
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Interpersonal skills (Customer service orientation and effective patient care)
* Computer li
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Responsibilities: Assisting in managing all aspects of a storeMaximising turnover and profitMinimise shrinkage by monitoring stock related risksDeliver exceptional customer service by implementing customer experience strategy.Lead talent selection, training, coaching, retention and recognize initiatives for all team members.Innovative visual merchandising to optimize salesImplement all company policies and procedures.Maintaining health and safety practicesOptimise team through creating an inspiring environment.Align team members to Company culture and create fun. Behavioural requirements: Honesty in dealing with cash or financesInspirational leadership and passionTaking ownershipBuilding and maintaining relationshipsInnovation and ability to deal with change managementThinking adaptability Minimum requirements: Three years of management retail experienceMatric or equivalentMicrosoft – Computer ProficiencyClear Criminal recordAbility to communicate effectively at all levels. Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEyMzI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202299&xid=1320_12324
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Responsibilities:Hybrid Channel service and growth in independent and key account customers - includes Formal and Informal Markets as well as both On and Off TradeMaintaining a positive relationship between the client and the companyOngoing market research, analysis, and application of sales strategiesCall on existing customers in the trade and to meet business development goalsIncrease our focus brands listings at store levelManaging customers account with regards to credit limit, terms, and paymentsAdvising customers about delivery schedules and after-sales serviceProvide feedback on own and competitor trade activitiesWill include the management of events and / or instore promotions (required to work on Saturdays when needed)Reporting back and keeping admin up to dateEnsure continuous product availability in both partners and outlets and ensure sufficient stock rotation across channels and partnersEffective category management and in store merchandisingRequirements:MatricValid drivers license and own reliable vehicle essential3 to 5 years liquor experienceWholesale / Retail Channel experience essentialAbility to build productive business professional relationshipsHighly motivated and target driven with a proven track record in salesStrong business insight and customer focus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc4MzY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1200892&xid=1109_78368
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Responsibilities: Exceed customer expectations by practicing customer selling techniques.Adhere to stock loss controls in storeEnsure individual targets are met consistentlyAbility to maximise and drive sales by identifying opportunities to increase turnover.Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.Create an inspiring environment. Have fun. Behavioural requirement: Honesty in dealing with cash and financesBuilding and maintaining relationshipsInnovation and change managementThinking adaptabilityTaking ownership Minimum requirements: Six months of retail experienceMatric or equivalentClear Criminal recordMicrosoft – Computer ProficiencyAbility to communicate effectively.Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEyNjI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1208783&xid=1320_12627
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Responsibilities: Assisting in managing all aspects of a storeMaximising turnover and profitMinimise shrinkage by monitoring stock related risksDeliver exceptional customer service by implementing customer experience strategy.Lead talent selection, training, coaching, retention and recognize initiatives for all team members.Innovative visual merchandising to optimize salesImplement all company policies and procedures.Maintaining health and safety practicesOptimise team through creating an inspiring environment.Align team members to Company culture and create fun. Behavioural requirements: Honesty in dealing with cash or financesInspirational leadership and passionTaking ownershipBuilding and maintaining relationshipsInnovation and ability to deal with change managementThinking adaptability Minimum requirements: Three years of management retail experienceMatric or equivalentMicrosoft – Computer ProficiencyClear criminal recordAbility to communicate effectively at all levels. Please note: The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Candidates that enhance the diversity of the team will be given preference, in line with our Employment Equity plan.
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Advert reference: click_002565 Advert status: Under Review Apply by: 14 April 2021 Position Summary Industry: Wholesale & Retail Trade Job category: Pharmaceutic Contract: Permanent EE position: Yes Brand: Clicks Group Introduction To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand. Job Objectives: To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. Knowledge: SAPC and relevant legal knowledge Ethical working practice and compliance Knowledge of stock, cost, risk and compliance management procedures Knowledge of patient care, professional counselling Knowledge of customer service excellence Knowledge of labour legislation and IR practices Sound understandin
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Must have the following : MatricMin 2 years exp in calling on Large Retail OutletsComputer literateValid Drivers licenseSouth African IDBasic Salary plus commission offeredCompany vehicle included
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Must have the following : MatricMin 2 years exp in calling on Large Retail OutletsComputer literateValid Drivers licenseSouth African IDBasic Salary plus commission offeredCompany vehicle included
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY4MTIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1168163&xid=1109_68120
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Responsibilities:Hybrid Channel service and growth in independent and key account customers - includes Formal and Informal Markets as well as both On and Off TradeMaintaining a positive relationship between the client and the companyOngoing market research, analysis, and application of sales strategiesCall on existing customers in the trade and to meet business development goalsIncrease our focus brands listings at store levelManaging customers account with regards to credit limit, terms, and paymentsAdvising customers about delivery schedules and after-sales serviceProvide feedback on own and competitor trade activitiesWill include the management of events and / or instore promotions (required to work on Saturdays when needed)Reporting back and keeping admin up to dateEnsure continuous product availability in both partners and outlets and ensure sufficient stock rotation across channels and partnersEffective category management and in store merchandisingRequirements:MatricValid drivers license and own reliable vehicle essential3 to 5 years liquor experienceWholesale / Retail Channel experience essentialAbility to build productive business professional relationshipsHighly motivated and target driven with a proven track record in salesStrong business insight and customer focus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwMDk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126629&xid=1109_60099
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NEW VACANCY ALERT!An exciting new opportunity has arisen with our client in the automotive sector for a Store Manager to be based at their operations in Lynwood, Pretoria.
Duties:
Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts and maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements.
Completes store operational requirements by scheduling and assigning employees and following up on work results.
Requirements:
Matric / Grade 12 (Minimum)
Diploma in Business Administration / Sales / Marketing
5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level
SECTOR: Logistics, Warehouse & Freight
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To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
*Job Objectives:*
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Knowledge:*
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
*Skills:*
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
Essential:
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
Desirable:
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to :(CLK0438MGR@clicks.co.za)(mailto:CLK0438MGR@clicks.co.za)
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to :(CLK0438MGR@clicks.co.za)(mailto:CLK0438MGR@clicks.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYwNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248867&xid=1555_60487
2y
1
SavedSave
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
*Job Objectives:*
* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
*Knowledge:*
* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
*Skills:*
* Planning and organising skills
* Problem-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
*Competencies:*
Essential:
* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations
Desirable:
* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to : (CLK0520MGR@clicks.co.za)(mailto:CLK0520MGR@clicks.co.za)
*Experience:*
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
*Education:*
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level
Please email CV to : (CLK0520MGR@clicks.co.za)(mailto:CLK0520MGR@clicks.co.za)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU5NjQzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1247781&xid=1555_59643
2y
1
SavedSave
Must have the following : MatricMin 2 years exp in calling on Large Retail OutletsComputer literateValid Drivers licenseSouth African IDBasic Salary plus commission offeredCompany vehicle included
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg4MDAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1219617&xid=1109_88003
2y
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