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Job Title: Internal Learning and Development FacilitatorPosition Overview: We are seeking a dynamic and experienced Internal Learning andDevelopment Facilitator to join our team. The successful candidate will be responsible fordesigning, delivering, and evaluating training programs tailored to the needs of ouremployees across various departments within the company. This role plays a vital part inenhancing the skills, knowledge, and performance of our workforce, ultimately contributing tothe achievement of organizational goals. The ideal candidate will hold relevant certificationsin learning and development methodologies.Key Responsibilities:1. Collaborate with HR to identify training needs and develop learning objectives alignedwith organizational goals.2. Design and deliver engaging and interactive training sessions, workshops, andseminars on a range of topics, including but not limited to leadership development, softskills, technical skills, and compliance training.3. Develop and customize training materials, resources, and assessments to meet thediverse learning styles and needs of employees.4. Utilize various instructional techniques and technologies to enhance learning outcomes,such as e-learning platforms, virtual classrooms, and multimedia resources.5. Evaluate the effectiveness of training programs through assessments, surveys, andfeedback mechanisms, and make necessary adjustments to improve content anddelivery methods.6. Stay updated on industry trends, best practices, and emerging technologies in learningand development to ensure training content remains current and relevant.7. Maintain accurate training records, track employee participation and progress, andgenerate reports for HR.8. Administer certification programs and professional development initiatives to supportemployee career growth and advancement opportunities.Qualifications and Skills:1. Proven experience as a Learning and Development Facilitator or Trainer, preferably inan internal training environment.2. Certification in learning and development methodologies such as Certified Professionalin Training Management (CPTM), or equivalent.3. Strong understanding of adult learning principles, instructional design theories, andtraining evaluation methods.4. Excellent presentation, communication, and interpersonal skills, with the ability toengage and motivate employees at all levels of the organization.5. Proficiency in using learning management systems (LMS), e-learning authoring tools,and other technology-enabled learning solutions.6. Ability to work independently and collaboratively in a fast-paced environment,managing multiple priorities and deadlines effectively.7. Analytical mindset and problem-solving skills to assess training needs, analyze data,and make data-driven decisions.8. Flexibility and adaptability to accommodate changing business needs, learnerpreferences, and emerging training trends.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY2M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789725&xid=1108_182663
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Full Job Description – Learning and Development Team Leader
The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.
The Learning & Development role is both an internal, and external client facing role, with external clients.
Background
Experience as a Training Facilitator in a leadership role with Project Management experienceExperience of Work Readiness programmes for graduatesExperience with government institutions like SETA, SAQAExperience in government grants programsPrevious SDF experienceCreation of academy would be advantageousExtensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification) Expertise in Content designing and developmentFamiliarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)Ability to do research and produce research documents on US, UK Insurance IndustryInsurance related training background
Responsibilities for Learning & Development Manager
Keep track of a vast number of concurrent L&D initiativesManage nuances across the demands of different external clients and government institutionsReport on L&D initiative progress to internal and external stakeholdersTake responsibility for communication with clients, and managing expectationsObserving and noting learner successes, for feedback to businessProject Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registersDocument filing and preparation of course materialsTraining Scheduling – booking rooms and/or MS Team Meetings for L&D initiativesDriving Insurance certification in SA GeographyEngagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)Manage CD projects for the SA geography Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills) Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on themTo conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needsIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managersDrive clo...
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a German-speaking Trip Coordinator to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
Why would you want this job?
This is a very unique customer service opportunity for many reasons – here are a few!
The people you work with: They are a dynamic international and multicultural team where you will be challenged and have countless opportunities to broaden your horizonsSupport for your growth: Their pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, they invest considerable time and resources in the growth and development of their peopleFlexible working hours: After the initial training, you will have considerable flexibility in your working hoursHaving an impact: You contribute to memories...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjAwNDcxNjkyP3NvdXJjZT1ndW10cmVl&jid=377178&xid=1200471692
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In-Contract Trainer
Position: Full-time, Office-based
Location: Bellville, Cape Town
Please send your latest CV to Michelle - kindo.m@abcworldwide.com.
COMPANY PROFILE
Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.
About the role
Our client is looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programmes that will boost employee’s workplace performance in alliance with our company’s core values and customer’s requirements.
Tasks and Responsibilities
Deliver In-Contract training
Identify training needs by evaluating strengths and weaknesses.Translate requirements into trainings that will groom employees for the next step of their career path.Build training programs and prepare teaching plans specific to the Customers and our client’s requirements.Develop handouts, instructional materials, aids, and manuals.Acclimate new starters to the designated Service DeskDeliver training coursesAssess training effectiveness to ensure that the taught skills and techniques are embedded into employees work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of any new trends specific to the Customers estate as well as learning techniques and technologiesProvide input into the larger Service Desk on-boarding programme - identify areas of improvement, etc.
Manage Relationships
Collaborate with Team Members, Customers and Service Management teamsLiaises with Service Desk Team Leaders to ensure alignment to the Customer and ContractIdentify trends and drive areas for improvement
Lead
Take accountabilityProvide mentoring, advice, and guidance to peersLead by example – Punctual, role model etcStrong sense of maturity towards work and colleaguesSupportive and Customer CentricTrustworthy, Enthusiastic and Confident
Essential Knowledge/Skills
Proven experience in designing multiple training events in a corporate settingExtensive knowledge of instructional design theory and learning principlesProven ability to master the full training cycleFamiliarity with traditional and modern training methods, tools, and techniquesFamiliarity with talent management and succession pla...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTEyMzA4OTAwP3NvdXJjZT1ndW10cmVl&jid=1545836&xid=2112308900
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In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjcyODMwNTM/c291cmNlPWd1bXRyZWU=&jid=1321142&xid=527283053
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Role
Our company owns and manages prime properties in many regions across Africa and has plans to expand its global footprint. As a business we rely on the experience and quality of our camp offering and the knowledge of our reservations and sales teams to close sales. Doing this allows us to strive towards our vision. The role of the Product Trainer is to enhance the reservations and sales teams’ knowledge of the regions, concessions, camps and experiences offered across our unique portfolio. Furthermore, the Product Trainer will play a key role in fostering a culture where continuous learning is encouraged.
A key objective for the incumbent will be to align the training content with the unique selling points and differentiating features of each of our properties as well as those of the services we offer and our touring services. This is key from the perspective of ensuring that there is a consistent message that resonates throughout the business and can be shared with external partners
Responsibilities
Responsible to create, manage and deliver detailed training on the company’s products and services. This includes our camps, our touring services and transport services.Ensure that staff are aware of where they can access product-specific information.Work closely with the Head of Reservations, Reservations Managers and Reservations Operations Managers to drive a targeted Product training program within the reservation teams.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training based on annual sales patterns.Work closely with the sales team to ensure that everyone in the sales team is promoting the same Unique Selling Points (USP’s) for all of our camps and services.Train new staff on all our camps and the regions within which we operate.Implement holistic product training modules incorporating aspects of eco-tourism, hospitality, sustainability, wildlife and community influences.Training will need to be of a detailed nature so as to highlight the unique aspects of our camps and the areas within which we operate. The camp training will need to cover topics such as:USP’s of the campTopography and habitats of the areaDetailed overview of fauna and flora highlighting key speciesCommunity involvementPurpose and impactAccessCompeting and complementary productsOutside of the product specific training, foster a culture that promotes a passion for wildlife and conservation in general.
Training
Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and a...
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Basic Function
This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures The performance parameters include the following:
Meeting set targets on a monthly basisOffer to Joining Ratio of the Offers madeQuality of candidates hired and on-boardedNumber of defects against number of Offers made100% adherence to compliance requests and policyDeliver on intakes within timelines and at high quality levels
Primary Internal Interactions
Team for the purpose of coordinationAssistant Manager for escalations, unresolved issues, appraisals and reviewsManager for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performance
Timeous feedback to vendors around candidate success and offer opportunities Giving Advertisements
Preparing promotion material
Excellent communication with external candidates around feedback
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Minimum MatricQualification (or working towards) in related field will be preferred
Work Experience Requirements
Minimum 12 months of work experienceVolume Recruitment Experience in a BPO/agency environment will be preferredhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTc4NjA0OTQxP3NvdXJjZT1ndW10cmVl&jid=377548&xid=2578604941
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Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
Smooth Functioning of the various channels of Recruitment
To mentor the Executives, in respective Teams
Essential Functions
Ensure that the process transactions are processed as per policy / proceduresEnsure that the assigned targets are met in accordance with SLA and Internal standardsEnsure that the quality of transaction is in compliance with predefined parameters as defined by Process ExcellenceEnsure adherence to established attendance schedulesEnsure adherence to Company Policies and Procedures
The performance parameters include the following:
Development and management of New and Existing vendorsCost effectiveness of hiring through that channelQuality parametersCompliance adherence in process and auditsNumber of defects made against the Offers rolled outAttain consistency in time to hire of candidatesOffer to Joining Ratio
Primary Internal Interactions
Team for the purpose of coordinationManager for escalations, unresolved issues, appraisals and reviewsSAVP / VP for solving the issues unsolved by the immediate supervisorOperations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposesFinance and Commercial departments for settling vendorCustomer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
Vendors for:
Hiring candidates, Lining up candidates for interviews and also assessing their performanceGiving AdvertisementsPreparing promotion material
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
Matric (Passed)Appropriate Tertiary Qual...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTY0NjQzODUwP3NvdXJjZT1ndW10cmVl&jid=377549&xid=3564643850
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Quality Assurance Team Leader
CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyze QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions.Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.Proficiency in using QA tools and software.Knowledge of international sales compliance regulations and standards.Rotational Shifts: 15:00pm to 4:00am
https://www.ditto.jobs/job/gumtree/2600386370?source=gumtree
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In need of Advisor Trainer / SME Trainer/Business Trainer (Call Centre)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjMyOTg3OTQ/c291cmNlPWd1bXRyZWU=&jid=1320001&xid=163298794
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RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:
Facilitate pre-employment driving assessments as part of the recruitment processEnsure that new drivers are trained on various onboard equipment i.e. Roro system, Skip system and Compactor truck systemEnsure that all newly appointed drivers are inducted on the company driver policyEnsure that all newly appointed drivers are trained on the Standard Operating ProceduresConduct annual driver assessments and provide feedback to management on all driver assessments in a report formatEnsure proper record keeping of all assessments conductedTrain newly appointed drivers on main routes to use, customer requirements and landfill proceduresTrain new drivers on the completion of company paper work to ensure compliance to company standardsEnsure that new drivers are trained on how to conduct vehicle inspections to comply with safety rules and avoid vehicle breakdownsTrain and evaluate existing drivers on a rotational basis or when requiredAbide by the regulations as set out in Occupational Health and Safety Act, company policies and the regulations of the road
POSITION REQUIREMENTS:
Must have a valid code 14 driver’s license with a (valid) PRDPMust have a Professional Driving national certificateMust be a registered assessorMust have excellent report writing skillsExcellent knowledge of the National Road Traffic actComputer literate - full Microsoft suite3-5 years working experience in a training environmentDangerous goods licence will be an added advantageMotivated and career orientatedGood communication skills, (speak, read and write English)Prepared to work overtime when requiredMust be in good healthHands on practical approach to the jobSober Habits
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzk4MTIxMzE4P3NvdXJjZT1ndW10cmVl&jid=1664050&xid=1798121318
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Role
Over the last few years, our client has invested significantly in its IT infrastructure. As a business we believe that our IT systems provide us with a competitive advantage in the marketplace. In order to benefit from this, we need to ensure that staff are appropriately trained and can make full use of the systems at our disposal. The role of the Systems Trainer in this strategy is twofold:
Provide systems training on the various platforms and software solutions that the business uses
Help drive a culture that embraces the use of technology in the business.
A key objective for the incumbent will be to link all training back to the greater strategy of the business. This is key both from the point of ensuring that the training is solution-oriented and in terms of staff understanding how what they are being trained on contributes towards the greater business objectives
Responsibilities
Responsible for driving and facilitating all our clients Window training within the business.Work closely with the Head of Reservations, Reservations Managers & Operations Managers to drive a targeted Window training program within the reservations team.Work closely with the Head of Yield and Revenue Management and the Head of Reservations to identify specific areas for training.Work closely with the sales team to ensure that they understand the basic workings of the Window and are in turn, able to train agents on how to make the most of the Window so as to create efficiencies both in their business and in ours.Where required, facilitate external training on our Clients Window.Responsible for training new staff on how to use our clients Window.
Training
Where necessary, provide itrvl training to reservations staff whose agents are working on itrvl.Provide training to the sales team so that they are able to both conduct demos on the itrvl platform and also sell the benefits of the platform to prospective agents.Where required, assist with external training on the itrvl platform.Responsible for training new staff on itrvl.
Internal systems trainingWork closely with the IT department to identify key areas for training on the internal systems used by the business. These include, but are not limited to:MS TeamsSharepointMS OutlookMS OfficeMS OneDriveMimecastZoomWebinar softwarePipeDrive where applicableQlikviewFacilitate training on the software solutions listed above to ensure that the business is making best use of the solutions provided and that best practice is being followed.Provide training on general IT protocols such as filing protocols, ...
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
Training Delivery:
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
Sales Coaching:
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
Performance Evaluation:
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
Sales Techniques:
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
Product Knowledge:
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.
Documentation:
Maintain accurate records of training sessions, attendance, and performance improvement plans.
Continuous Improvement:
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
3+ years’ experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus.
Benefits:
Competitive salary and performance-based incentives.
Professional development and ongoing training opportunities.
Collaborative and supportive team environment.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s...
https://www.ditto.jobs/job/gumtree/2803822592?source=gumtree
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CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client. Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.
3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.
Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
Proficiency in using QA tools and software.
Why Join CallForce:
Competitive salary package.
Opportunity to lead and make a significant impact on the success of international sales campaigns.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Work with a diverse team and participate in exciting global campaigns.
https://www.ditto.jobs/job/gumtree/3674825602?source=gumtree
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Location: Century City, Cape Town
Salary: Exp. Dependent
Start: ASAP
Purpose of the Role
To manage and maintain the operations team of the Central Fraud team and develop the department.
Key Responsibilities:
Responsible for supervising the general operations of the teamsAct as an escalation resource for cases that require more in-depth investigation and knowledgeAssist with the Risk responsibilities and obligations of the organisation including development, performance, and maintenance of processesAssist in achieving complete risk management systems in accordance with organisation plans and adherence to legislation and agreed regulatory bodies’ processes and proceduresMeet set targets personally and for the teamTogether with the department Trainer, contribute to the training and development of the teamMonthly Team feedback sessions and managing progress of each individual team member.Monitor team performance, KPIs, and SLAs and motivate the team to achieve goalsProviding advice, guidance, and support to all individuals on the teamAssist in the recruitment of team members, subject to agreed criteriaTrain and appraise individual team members to ensure targets are metGrooming the team in all process areas and regularly working towards expanding their knowledge baseRegular reporting and escalation to Management about team progress and any concerns that require their attention.Allocation of work based on business and management requirements. Ensuring that all tasks is being recorded, performed, and updatedEnsuring adherence to all internal process documents and policiesDocument and send via email any personal improvement discussions held with individual team members to management and to the individual
Requirements:
Experience of working in an eCommerce businessExperience working in risk & fraud mitigation function and understanding the regulatory requirements.Experience in handling & mentoring people and holding healthy discussions.Experience in documentation and effective communicationEffective business decision-making skills, be able to think on your feetExcellent computer proficiency (MS Office – Word, Excel, and Outlook)Leadership experience, handling people and their workExperience in working for an international contact centreAbility to work in different shiftsAbility to work in a multi-dimensional environmentGrade 12 or equivalent
Please note that this position is only available to SA citizens & SA permanent residents and preference will be given to previously disadvantaged individuals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk0NDI5NTU1P3NvdXJjZT1ndW10cmVl&jid=1237460&xid=1594429555
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Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258?source=gumtree
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At TTEC, we’re all about the Human Experience. Elevated. As a Trainer in Cape Town, South Africa you’ll be a part of planning, facilitating and managing the new hire training process for associates in training at TTEC, to include both client and TTEC required training courses while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. Youll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.
What You’ll be DoingDo you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.
We’re looking for a Trainer to welcome and excite new hires as they start their new careers.
During a Typical Day, You’ll
Inspire and motivate learners to reach for amazingMentor and coach new hires within client training goals and time framesBring your interest in helping others to start their career journeys successfullyDeliver high quality client product training
What You Bring to the Role
High school diploma or equivalent2 years or more in training and adult learning or call center experienceTeam building and nurturing an inclusive learning environmentEngage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasksComputer savvyEncouraging coaching skillsWorking knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Zoom or ability to learn technology quickly
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes... all the competitive compensation, performance bonus opportunities, benefits youd expect and maybe a few that would pleasantly surprise you, including a basic salary of R 22 500, plus a R2000 medical aid contribution to a Discovery Health plan of your choice and...
https://www.ditto.jobs/job/gumtree/3369871953?source=gumtree
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Basic Function
This role is required to manage the team as well as the delivery of Preprocess and Process Trainings to all employees. The job also includes evaluating training feedback and providing recommendations to further enhance the effectiveness of trainings. The primary interactions would include coaching and mentoring of the Operations trainers and managing and reporting. This role also involves designing and developing pre – process, Onboarding and /or specialized training modules after need assessments for all Processes at the company.
Education Requirements
Graduate (in any stream) or diploma
Work Experience Requirements
Total work experience should be a minimum of 5-6 years (3 years of relevant work experience in conducting training and developing training curriculum)Minimum 1 year in the current role/assignmentExperience in SETA functionsSkills development Facilitator (SDF) experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzM2OTA0MjIyP3NvdXJjZT1ndW10cmVl&jid=1730476&xid=1336904222
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