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Results for part time part time jobs in Jobs in Cape Town
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The Engineering department currently has a vacancy for a detail orientated, process-driven, organized individual to join their team. This position requires someone who is able to work in a fast paced, demanding and pressurized environment. The successful candidate must at all times, conduct him/herself in such a manner that reflects the professional and ethical values of the Group. Responsibilities will include, but are not limited to the following:Responsibilities will include, but are not limited to:Plan and implement corrective, planned and preventive maintenance activities, by determining material, equipment, and labour needs to complete maintenance tasks economically and efficiently.Driving and championing the CWorks maintenance system and ensuring all departments utilization targets are met consistentlyManage the Engineering Scope of Works and bill of materialsOptimize resource utilizationProvide and present training to new employees on Cworks maintenance systemEnsure that a high quality of work and safety standards are maintainedIdentify, manage and address any and all discrepancies and inconsistencies with the relevant partiesIdentifying areas of improvement and implementing strategic changes to enhance productivityGenerate and maintain reportsAssist with Engineering Safety processes for day to day operations and shutdown workAssisting with coordinating and planning daily maintenance and repair activitiesCompile and capture machine parts on out stores systemAbide by the regulations as set out in the Occupational Health and Safety ActQualifying Criteria Minimum Grade 12 education or equivalentSuitable qualification/certification in a trade and/or business administrationValid driver’s licenseMinimum of 8 years relevant working experience in a similar roleMust be fully Computer literate (MS Word, MS Excel, MS Outlook)Must have Strong proven administrative skillsExperience working with an Electronic Maintenance systemKnowledgeable on the Occupational Health & Safety ActSound communication skills (understand, read and write English)Must be prepared to work overtime when requiredQualifying Attributes:Strong command of the English language: an eye for detail, meticulous grammar and comprehension, and exceptional written communicationBasic understanding of additional languages advantageousMeticulous, accurate and attentive to detailExcellent business acumen and interpersonal skillsThe ability to self-manage with minimal guidanceAble to meet deadlines for multiple tasks at a timeAbility to work under pressureAbility to organize and plan carefullyHard-working and self-motivatedAbility to work independently as well as in a teamTime management and organizational skillsExcellent standards in execution Type PermanentReporting to: Engineering Manager /Engineering DirectorBenefits include· Provident fund· Life cover· Funeral cover· Medical aid - hospital plan· 15 x paid leave days per annum· Long service leave after five years of employmentStandard hours
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTAxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780021&xid=1108_179016
20min
1
Engineering degree (Mechanical, Electrical and Mechatronics).A proven track record of ten years in Product development and Project Management.10 years of experience in automation and machine-building engineering roles5+ years of experience in managing and leading people.Foster and empower a high-performing, collaborative engineering team to drive innovation and achieve strategic goals.Excellent interpersonal skills that enable them to communicate and build relationships at all levels of the business and work well as part of a team.A strong technical background with In-depth knowledge of automation tools, machine-building technologies, and methodologies.Excellent communication skills with the ability to articulate complex concepts clearly for both technical and non-technical teams.Actively listen to understand, and provide timely, constructive feedback to empower your team.Exceptional planning and organising skills.Assertive to push back constructively and lead others to achieve successful outcomes for projects.Key Deliverables for the roleTo lead and build the engineering team to:Pursue the identification, testing and understanding of new technologies.Match well-understood technologies to opportunities identified within the business.Plan, execute and sustain the implementation of technology solutions within the business.Develop strategic technical partnerships with technology providers.Provide subject matter expertise to support other business functions on technical issues (e.g. Maintenance, NPD, CI, IT, etc).Negotiate project priorities & timelines to ensure successful delivery of projects.Motivate and inspire the team to think outside the box, nurturing a culture of continuous innovation and creativity.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTIxOV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780839&xid=1108_179219
21min
1
Required Skills/Abilities:Excellent communication and interpersonal skills to build rapport with suppliers, negotiate effectively, and manage relationships.Excellent organisational and time management skillsAbility to multitask and work in a fast-paced environment.Proactive and resourceful approach to sourcing.Data-driven decision-making abilitiesCollaborate effectively with internal stakeholders to understand their needs and ensure sourced materials meet their requirements. Education and Experience:Technical qualification.3-5 years of experience in Vendor Management and technical buying.Possess a strong understanding of the relevant industry and its supply chain, including typical suppliers, their capabilities, and applicable quality standards.Key deliverables of the role Technical Sourcing:Identify and source qualified suppliers for various technical parts, materials, and services based on project requirements and specifications.Utilise diverse sourcing methodologies, including online platforms, industry directories, trade shows, and professional networks.Develop and manage relationships with key suppliers, fostering trust and collaboration.Supplier Qualification and Management:Evaluate and qualify potential suppliers based on technical capabilities, financial stability, quality control processes, and social responsibility practices.Negotiate pricing, terms, and delivery schedules with shortlisted suppliers.Manage contracts and purchase orders, ensuring adherence to agreed-upon terms and conditions.Monitor supplier performance, including delivery times, quality standards, and contract compliance, addressing any arising issues promptly.Technical Expertise and Analysis:Maintain in-depth knowledge of technical specifications and requirements for sourced parts, materials, and services.Conduct cost analysis and modeling to compare supplier proposals and secure the best value for the organisation.Stay updated on market trends, cost fluctuations, and emerging technologies within the industry.Communication and Collaboration:Prepare clear and concise technical documentation, such as RFPs and contracts.Additional responsibilities may include:Participating in supplier development programs to improve supplier capabilities.Implementing and maintaining supplier quality management systems.Conducting supplier audits to ensure compliance with quality standards.Managing supplier risk and developing mitigation strategies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTIyMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780840&xid=1108_179220
21min
1
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I am looking for an Excellent Human Resource Manager!
Performance parameters
· Timeous closure an all benefits and funds for staff
· Coaching and training session on compulsory training modules for 100% participation of leaders within business unit
· 20% top talent coaching and training support for future skills
· Ensure Closure of all ER cases within the given timelines
· Timeous closure and distribution of weekly and monthly reports to all stakeholders
· 100% closure on all compliance actions, communication to staff on policy and process updates
· Implementation on engagement framework with the necessary governance (minutes of meetings)
· Engagement with staff (focus groups, skill levels, townhalls, engagement sessions, one on ones etc that will connect with 100% staff within a quarter)
· Attrition analysis (leavers/exit analysis, surveys, reasons for leaving, interaction with ex employees etc)
· Achieving a Customer satisfaction score of 80%+ (internal) based on communication, closure of projects in given timelines and achieving full compliance
· Achieving a Vendor satisfaction score of 80%+ (external) based on communication, closure of projects in given timelines and payment closure of invoices
Any other essential function that may occur from time to time as directed by the Supervisor
Role/Responsibility
· Plan and execute the HRBP strategy to meet the given level targets
· Develop and update HR related policies to ensure business compliance and in line with the HR strategy to support HRBP to communicate policies and updates to all staff members
· Monthly and Quarterly forums and documented minutes circulated to relevant parties
· Monthly reports and related interventions review and reports to relevant parties
· Drive life cycle management activities and support the Operations
· Support CSR and sweat equity initiatives and activities in alignment to the BBBEE strategy
· Attend Monthly 3rd Party liaison meetings on project closures
· Manage internal and external relationships to ensure compliance
· Drive process improvement as part of the overall HR Strategy
· Close monthly Payroll activities and variance reports shared to ensure 100% compliance
· Ensure all administrative duties are performed with 100% compliance and recordkeeping as per agreed by business and government
· Support the business to drive a decrease in attrition through HR activities
· Support the business to drive a decrease in absence through HR activities
· Support the business to drive a performance driven culture through proper PIP processes and development plans
· Drive engagement and increase in eSAT
Competencies & Skills
· People management and leadership skills.
· ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTg3ODEyMjk5P3NvdXJjZT1ndW10cmVl&jid=1491259&xid=3187812299
29min
1
Controller
Position: Full-time, hybrid
Location: Bellville, Cape Town
Please send your updated CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.
About the role
This role entails Commercial planning & controlling of Inventory PnL results, balance sheet evaluation & depreciation for global spare parts and pool inventories, as well as identification, coordination, and execution of optimization and development measures with the aim to enable economic growth in an increasingly international environment with efficient spare parts and pool inventories
Tasks and Responsibilities
Planning (15%)
Preparation of the monthly PnL forecastMonitoring and commenting on the development of results between Actuals, plan andforecastAnnual cost analyses of the installed base to verify costing factors, vs. actual costsSupport management with the determination and definition of area rate card, crosscharging rates and charging models
Controlling (25%)
Monthly preparation of global stock KPIs and its communicationAnalyze, prepare, and evaluate PnL results for discussion with management.Identification and highlighting of commercial risksDeriving commercial control and improvement measures in close cooperation with divisional managementMonthly monitoring of inventory and service cost vis-à-vis the spare part service providersSupport with controlling commercial performance of global spare part providersParticipate in monthly service reviewsEnsuring the resolution of issues identified in service reviews, corrections and clarifications with the involved areas & provider
Month end closing (25%)
Preparation and reconciliation of balance sheet valuations for stock as well as the relevant postings for the month end closingSupport and assistance with monthly and annual financial statements for Finance
Projects and Deal Support (35%)
Participation in larger projects and change initiatives, independent management of defined sub-projectsSupport of system and tooling definitions for aspect of stock commercialsAnswering presales and make-or-buy inquiries in respect of most efficient spare parts inventory
Essential Qualifications, Experience & Skills
E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTA3ODk0Mjc1P3NvdXJjZT1ndW10cmVl&jid=1545844&xid=1107894275
30min
1
SavedSave
Technical Consultant
Position: Full-time, hybrid
Location: Bellville, Cape Town
Please send your latest CV to Michelle – kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is a leading independent provider of IT infrastructure services, with about 18 000 employees worldwide. They work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and managing our customers’ infrastructures.
As a future member of their family, you will have the opportunity to:
Become part of a strong and highly experienced team in a founding company platform partner that entails skilled architects, project managers and process and technical consultantsEnsure delivery across the company’s platform to ensure organizational optimization on how to utilize and transform the way in which they workBecome part of a team that collaborates, support each other, and grow together by striving to continuously improve what they do, whilst also taking pride in regularly receiving the highest customer satisfaction scores
Skills, Experience and Capabilities
You’re regarded as an expert in high quality software implementation, with several specialisms that you are the ‘go to’ person for the jobYou translate business process requirements into technical design, creating a best-fit framework for a scale-able implementationStrong software Implementation understanding with in-depth knowledge in various software applicationsAble to communicate on complex issues with stakeholders and technical staff, to meet business and customer requirementsAlways keeping up to date with current and future market developments, technologies, product, and strategiesProvide technical design authority and mentor more junior members of the teamTechnical lead for medium & large-scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverablesActs as a role model for colleagues providing guidance around technical and behavioural competencies to
ensure sharing of internal best practice
Ensuring adherence to coding and design standards, and providing technical
hand-over documentation
An advocate of implementation practices that deliver excellent operating efficiency, both technically and for user/process experienceAdvising, qualification and questioning of customer requirements, especially in complex projects and in the case of unclear customer requirementsEffective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment
Essential Qualifications
...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzA5NDAxNDg3P3NvdXJjZT1ndW10cmVl&jid=1545845&xid=2309401487
30min
1
Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languagesWork on airline reservations systems & handle voice calls, written correspondence and other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in Spanish language: Verbal & Written skills essential (Advanced/Fluency level)Located in South AfricaPermanent residence permit / South African ID holders preferredVISA candidates will be considered for foreigners residing in South AfricaExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptopCandidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.Probation period: 4 months
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTI3NTAxMDEwP3NvdXJjZT1ndW10cmVl&jid=1529337&xid=4127501010
31min
1
SavedSave
We are on the lookout for a full-time Senior PHP Engineer to join our development team.
Our ideal Senior PHP Engineer will be proficient in Laravel and share our passion for technology and making a difference in South Africa. We are seeking a problem-solver with 5+ years of experience as a software developer who has great communication skills and a can-do positive attitude.
As a Senior PHP Engineer, you will be involved in the entire product lifecycle including the design, development, deployment and maintenance of new and existing features and responsible for developing and maintaining functional and stable web applications. Youll be our go-to person for all PHP projects and youll be an integral part of the Technology team.
If you are a motivated, ambitious PHP software developer, have a track record of building high performing and secure web applications and are ready for a new challenge in an egoless environment, this role is for you.
As a Senior PHP Engineer, your responsibilities will include, but will not be limited to:
Write clean, well-designed code following industry best practicesDevelop and maintain cutting edge web-based PHP applicationsRefactor, optimise and improve the existing codebase for maintenance and scaleCollaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environmentTroubleshoot, test and maintain web applications and databases to ensure performance and functionalitySolve complex performance problems and architectural challengesPerform code/peer reviews for other members in the teamWrite code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code reviewsCreate and maintain documentation throughout the development processContribute to all phases of the development lifecycleAdvocate for improvements to product quality, security, and performance.Recognise impediments to our efficiency as a team (technical debt), and propose and implement solutionsUse test-driven development and acceptance tests to ensure feature qualityKeep up to date with new trends and best practices in web development
REQUIREMENTS
Our ideal Senior PHP Engineer will possess:
Previous working experience as a PHP Software Developer for 5+ yearsCertificate or Bachelor’s degree in Computer Science, Engineering or a similar relevant field (preferred but not essential)Proficient in PHP, HTML5, JavaScript, JQueryExperience with PHP MVC frameworks like Symfony/LaravelKnowledge of object-oriented PHP progr...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA2Njk4MzQ1P3NvdXJjZT1ndW10cmVl&jid=1245810&xid=3406698345
31min
1
Purpose of the Role
As a Growth Manager, you will be responsible for conducting discovery and demo calls and for signing new accounts.
The main focus is to generate new accounts as a result of the company’s outbound activities:
Reach out to prospects who responded to our outbound campaigns (we don’t do cold calling) and establish, develop and maintain positive business and customer relationshipsArrange discovery or demo calls with potential clientsConduct discovery and demo calls with prospective clients once enough experience has been gained. This means you’ll be consulting and negotiating deals with potential customers. Be comfortable to deal with successful, hardworking people who are looking for solutions that will make their life easier.You will be responsible for your own sales pipeline to get the most out of the contacts assigned to you: learn hunting practices to enable growth.Work as a team: You’ll be part of a fast paced Growth Team but will also work closely with the delivery Delivery team support them on tactical and strategic growth opportunities arising from existing accounts.Career path: We offer an opportunity to become a client service director and service our biggest clients with all their projectsYou will be reporting directly to the CEO and will gain invaluable insights and learnings into the business and all facets of sales and marketing
The Company
We are a Tech Start-Up of 20 people with offices in Switzerland & Cape Town. Our Solutions help CMOs and marketing professionals who mainly meet their customers online, to produce digital assets 30% faster & 50% cheaper.
Each month we help our clients to simplify creative production at scale while increasing their conversion rates driving ROI for our clients. We service large accounts such as MIGROS, kaiser + kraft or Liechtensteinische Landesbank.
We are part of 1% for the Planet and as a company are thus contributing to the wellbeing of the planet and nature giving back.
If you can check the following boxes, we would love to hear from you
You have a Client-oriented A-Level personality - You are motivated by helping and making a difference for other people.You have experience in sales and/or account management (preferably in digital marketing)You complete tasks on time and voraciously hit targets yourselfYou have excellent written and verbal communication skills in German and EnglishYou are a strong communicator who is patient and kind and not afraid of difficult conversations.You can learn with ease and hold the capacity to manage a lot of informationYou have a results-driven mindset and the ability to consistently meet or exceed sales targets
If this describes you and gets...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU0NDc1ODU4P3NvdXJjZT1ndW10cmVl&jid=1507626&xid=3954475858
31min
1
Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now!
Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel!
Job Purpose:
Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements:
• Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy technical skills
• No criminal record
• Must have fibre / stable ADSL internet connectivity and cover internet costs
• Work from Home (we will provide the laptop) Salary:
• Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours:
• Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week)
• Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements
• Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom
• Probation period: 4 months
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497
32min
1
SavedSave
SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari salesSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExcellent communication skills, a service delivery mindset and a strong customer service focusTarge orientated, and experience of delivering results in a performance oriented and fast paced sales environmentAbility to find commercial solutions to problemsGood knowledge of sales systemsStrong administration and organizational skills with great attention to detailThe ability to work well under pressureProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredAbility to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
10 – 15 Years’ experience of the broader industry sector (hospitality & tourism)Experience in selling safaris in East Africa preferredExperience and good understanding of the safari tourism environmentExperience of as many aspects of the industry as possible, more than one side of the fenceExperience of dealing with and delivering on western business demandsExperience with travel & reservation systems
RESPONSIBILITIES & DUTIES
Handling of safari requests from agents with costing and accurate information within the required turnaround timeProactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as neededFollow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safariOn confirmation, complete the safari file and all the information requiredBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales processFollow up with agents after a safari for any feedbackReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental targe and working together with management to ensure we reach these targetsFollowing and adhering to all sales procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of ...
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34min
1
The Service Desk provides end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
Requirements: Day to Day DutiesAs an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.• Always meet customer expectations• Communication internally and to customer should be on time.• Reflected in work logs.• Time management:• Lunch & breaks = 1 hour daily in total• Proof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.• Monitor availability of the team’s time management, being responsible for cover and well being of the Service desk.
Ticket Logging• To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.• Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.• To ensure familiarity with client business imperatives, technologies and support processes.• To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.• To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:• Quickly identify, diagnose and troubleshoot• Identify solutions, through either verbal, front line or Client authorised First Time Fixes• Ensure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescales• Accurate identification and assignment to resolver groups.• Provide ‘proactive’ communication as well as ownership when performance or capacityrelated monitoring tools alert to a threshold has breached.• To provide First Line Support to other clients out of normal UK Business hours where this falls into the current shift rotation.• Potential overf...
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35min
1
SavedSave
Main Goals & Objectives? Provide client communication as well as communication to production team? Confirm jobs as per defined by Pixelfaerie process? Adhering to all stipulated production and communications processes? Complete administrative documents, supplementary to the jobs? Ensure highest level of quality production output by adhering to client SLA requirements and owninternal quality criteria as part of the production process and as part of the defined KPI’s
Technical Competencies? Microsoft Office Proficiency? Proven experience in a customer service role? Industry related knowledge, specifically analytical? Graphical experience and knowledge advantageous? Passed Matric | Grade 12 or equivalent? Demonstrated ability to meet KPI’s as per agreement with Line Managers? Excellent communication skills? Proficiency in use of company specific software
Personal Competencies? Strong interpersonal | communication skills? Proven negotiation skills? Strong administrative skills? Strong dedication, self-motivation, self-drive and self-discipline? Results orientated, and deadline driven? Excellent time management skills? Attention to detail? Analytical as well as graphical approach to document production? Consistent high level of communication? Ability to handover jobs without loss of information? A proactive approach for continual personal development and improvement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYyOTM3NjQ3P3NvdXJjZT1ndW10cmVl&jid=377173&xid=2662937647
35min
1
Our client is recruiting for an experienced Team Leader for their Cape Town branch.
Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours.
Are you this person? Apply now!
Job duties (but not limited to):
• Manage a team
• Ensure the team meets their core KPI of Service targets
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication
• Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime
• Coaching and Developing
• Coach, mentor and develop the team
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes
• Establish goals both for the team and for individual employees and conduct regular performance reviews
• Identify and address any training that your team require
• Collaboration
• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign
Key Requirements:
• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving Salary: Market related, based on your level of experience
Working Hours:
• 24/7 rotational shifts environment
• Company transport within 35km ratio of the site Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202242 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you s...Job Reference #: 202242
35min
1
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Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
36min
1
Brief CSSR Job description
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on airline reservations systems & handle voice calls, written correspondence and other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsDemanding and time-sensitive call centre environment
Requirements
Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)Located in South AfricaPermanent residence permit / South African ID holders preferredVISA candidates will be considered for foreigners residing in South AfricaExcellent Computer literacy & technical skillsNo criminal recordFlexibility to work shiftsPrevious customer service experience preferred
Employment terms and conditions
Work from Home
Client will provide laptopCandidate must have fibre / stable ADSL internet connectivity and cover internet costs
Full-time, permanent contract: 40 hours per week; 8 hour per day (Part-time employment may be considered – minimum of 20 hours per week)Working hours: Monday – Friday 08h00 – 19h00 including weekends (09h00 – 17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams / Zoom.Probation period: 4 months
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workLanguage assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDgzNjA2NzEwP3NvdXJjZT1ndW10cmVl&jid=1183432&xid=3083606710
36min
1
Main purpose of the job
A Service Desk operative will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular end-user updates and ‘realtime’ escalation within any support groups or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the end-user.
MAIN DUTIES / RESPONSIBILITIES
Day to day Duties
As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of your roles and responsibilities.Always meet customer expectationsCommunication internally and to customer should be on time.Reflected in work logs.Time management:Lunch & breaks = 1 hour daily in totalProof of consultation with team members when shifts are swapped. Management will assist after this consultation as proved unsuccessful.Monitor availability of the team’s time management, being responsible for cover and well-being of the Service desk.
Business Conduct
Professionalism when communicating to internal and external contacts/team members/management and customers.
Ticket Logging
To fully understand the client business environment and potential impacts and severities IT related incidents may have to both user and business.Accurate logging of all ticket information - ensure full understanding and interpretation of details provided by the end-user.To ensure familiarity with client business imperatives, technologies and support processes.To ensure acknowledgement of all tickets logged and/or assigned to necessary support groups or associated vendors, within timescales identified within the Service Level Agreement.To provide a technical understanding and effective communication to the end-user to assist in resolving any tickets where possible First Time Fixes or even First Line Fixes. This entails:Quickly identify, diagnose and troubleshootIdentify solutions, through either verbal, front line or Client authorised First Time FixesEnsure correct business severity is identified, based on business impact (GSD Operative to advise user of Impact where necessary) and escalate tickets deemed as high and critical to Client environment, including country, regional and global support management, within agreed timescalesAccurate identification and assignment ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE0Mjc3MzEzP3NvdXJjZT1ndW10cmVl&jid=377094&xid=2714277313
36min
1
Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.
This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.
Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.
Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).
This position reports to the operations manager.
Responsibilities:
Ensuring that projects are produced in a correct, cost effective and timely manner
Ensuring that projects are in alignment with specifications and quality requirements
Scope project requirements and prepare budget
Develop detailed project plans and monitor progress
Develop support documentation including risk logs and requirement specifications
Communicate with the team and ensure members are on board with delegated tasks
Seek opportunities for improvement and suggest new projects
Highlight potential risks or malfunctions and act proactively to resolve issues
Planning digital campaigns from the initial stages through to final delivery
Keeping KPIs and project milestones
Forming strong relationships with clients
Updating key stakeholders on project status
Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:
Can identify the core of client brief and provide direction to development across senior production team members
Working knowledge of budgets, forecasting and metrics
Minimum of 5 years experience in Digital Production management
Delivering the numbers (chasing the coin)
Assign & schedule project tasks
Prepare & monitor project schedules & budgets
Contribute to client proposals & quotes
Assess and evaluate project success
Proven work experience as a digital project manager
Hands on experience with project management software
Understanding of SEO and Google Analytics
Solid technical background with an ability to address accessibility and compatibility issues
Excellent organization and time management skills
Communication and team management skills
BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDQ0OTk4NDU/c291cmNlPWd1bXRyZWU=&jid=377176&xid=844499845
37min
1
Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).This position reports to the operations manager.
Responsibilities:1. Ensuring that projects are produced in a correct, cost effective and timely manner2. Ensuring that projects are in alignment with specifications and quality requirements3. Scope project requirements and prepare budget4. Develop detailed project plans and monitor progress5. Develop support documentation including risk logs and requirement specifications6. Communicate with the team and ensure members are on board with delegated tasks7. Seek opportunities for improvement and suggest new projects8. Highlight potential risks or malfunctions and act proactively to resolve issues9. Planning digital campaigns from the initial stages through to final delivery10.Keeping KPIs and project milestones11.Forming strong relationships with clients12.Updating key stakeholders on project status13.Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes14.Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:1. Can identify the core of client brief and provide direction to development across senior production team members2. Working knowledge of budgets, forecasting and metrics
3. Minimum of 5 years experience in Digital Production management4. Delivering the numbers (chasing the coin)5. Assign & schedule project tasks6. Prepare & monitor project schedules & budgets7. Contribute to client proposals & quotes8. Assess and evaluate project success9. Proven work experience as a digital project manager10.Hands on experience with project management software11.Understanding of SEO and Google Analytics12.Solid technical background with an ability to address accessibility and compatibility issues13.Excellent organization and time management skills14.Communication and team management skills15.BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTk4OTExMTQ/c291cmNlPWd1bXRyZWU=&jid=377168&xid=199891114
37min
1
Our international Travel client is looking for a “Jack of all trades” within the Travel consultancy position. The successful individual will be tasked with assisting in operational duties and communication with clients on travel information.
Job description:
Understanding and operating company quoting systems and other travel-related programsHave good product knowledge and sound geographical knowledge of Southern and East AfricaTime management: ability to prioritize, plan and meet deadlinesEffective communication – internally as well as externallyBe professional and offer high service levels at all timesAbility to handle pressure and volume – multitaskingEmergency phone dutyDo various quotations for agentsObtain and where possible negotiate ratesEnsure these rates are sent to be loaded in the operating systemUse preferred suppliersEnsure get to visit the preferred suppliers and get to know the productsPut in place and manage provisional bookingsRun all aspects of tours within budgetProduce guide manuals and ensure a smooth operation of the tourEnsure agent’s information and tour information correspondAssist with the handling of complaints by gathering feedback from suppliers, guides, etc.Assist with management and training of junior consultantsBe on constant look out for new venues and activities – advise team & rest of officeTake responsibility for all aspects of tours being runDoing necessary admin in order for the Accounts department to do their part on your toursMeet given targetsAny other reasonable work-related assignments being given to you by you direct, or another managerCreate invoices for agents and keep track of payment of the tourProofreading marketing materials sent by the agent for promotion of the tourDouble check guides booked for the tourRequest sales updates on groups from agents, get the final booking numbers and ensure we have all information to run the tour
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MDM5NTE0Nzc/c291cmNlPWd1bXRyZWU=&jid=1303214&xid=903951477
38min
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