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On Promotion in Jobs
Results for office automation in Jobs in Cape Town
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Are you a tech-savvy problem solver with a
passion for customer service? Are you looking to kickstart your career in the
dynamic world of home automation? If so, we want to hear from you!Duties & Responsibilities:
Maintain and build
relationships with clientsReceive client callout
requests via email and telephonicallyCreating and updating
ad-hoc quotesLoad, manage and
monitor technician’s tasks and support ticketsArrange appointments
and manage calendarsSchedule technicians
for callouts and ensure that they have all required stock and information
to perform the calloutsFollow up on task
status with technicians and forward completed job information to Accounts
for invoicingResolve client queries
in a timely manner
Assist the operations
departmentGeneral AdministrationRun the bi-monthly
staff meetings to discuss any items that have not been addressed on site.Provide assistance to
management
Project Coordination (Where required):
Load, manage and
monitor tasks of installation teamsFollow up on task
status with installation teamsMonitor tracked time of
installation teamsMaintain ongoing list
of project to-do’sMaintain record of all
project activities to ensure projects are on trackCommunicate site issues
through internal channelsFinal project
reconciliationsManage scheduling
meetings SLA Reporting,
Creating, Updating and Feedback to Clients
Key Responsibilities:
Provide exceptional customer service to new and existing clients.Troubleshoot technical issues and provide timely solutions.Coordinate with technicians to schedule appointments and service
calls.Maintain accurate records of client interactions and resolutions.Collaborate with the operations team to optimize processes and
workflows.MINIMUM REQUIREMENTS:
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Grade 12/Matric Certificate is essential.
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Administration qualification or similar will be advantageous.
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3-5 years’ experience in the relevant field
·
Strong Administrative skills
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Proficiency in Microsoft Office Suite and familiarity with Zoho Desk
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Ability to multitask and prioritize tasks in a fast-paced environment
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Eagerness to learn and adapt to new technologies and processes
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Project Management experience is advantageous
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Ability to lead and manage other individuals
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Excellent communication skills, both written and verbal
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Attention to detail, objective, structured and process driven
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Extremely organized and ability to think on your feet
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Customer focused, work well under pressure.
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Willing and able to work overtime, at weekends, etc. as requiredHOW TO APPLY:
Ready to embark on an exciting career journey with
us? Send your CV and a cover letter highlighting why you are the perfect fit
for this role to:andrew@simpletech.co.za
25d
Ads in other locations
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Help Desk Technician responsibilities include:
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Serving as the first point of contact for customers seeking technical
assistance over the phone or email
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Performing remote troubleshooting through diagnostic techniques and
pertinent questions
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Determining the best solution based on the issue and details provided by
customers
Responsibilities
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Serve as the first point of contact for customers seeking technical
assistance over the phone or email
·
Perform remote troubleshooting through diagnostic techniques and
pertinent questions
·
Determine the best solution based on the issue and details provided by
customers
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Walk the customer through the problem-solving process
·
Direct unresolved issues to the next level of support personnel
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Provide accurate information on IT products or services
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Record events and problems and their resolution in logs
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Follow-up and update customer status and information
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Pass on any feedback or suggestions by customers to the appropriate
internal team
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Identify and suggest possible improvements on procedures
Requirements and skills
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Proven experience as a help desk support technician or
other customer support role
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Tech savvy with working knowledge of office automation products,
databases and remote control
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Good understanding of computer systems, mobile devices and other tech
products
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Ability to diagnose and resolve basic technical issues
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Proficiency in English
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Excellent communication skills
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Customer-oriented and cool-tempered
If you are interested please send your CV to jobs@trekit365.co.za.
SALARY: R5000 – R6000
MEDICAL INSURANCE
8d
About
Us:
Visulink IT Solutions CC is a leading office automation company dedicated to
providing cutting-edge solutions to our clients. We are committed to delivering
excellence in service and technology, and we are seeking a talented Technical
Manager to join our team.
Position
Summary:
The Technical Manager will be responsible for managing the technical team,
ensuring the highest standards of service delivery, and maintaining a strong
customer focus. The ideal candidate will have a strong technical background,
excellent leadership skills, and a passion for delivering exceptional customer
service.
Key
Responsibilities:
Managing the Technical Team by being the point of
contact between the team and the Managing Director of the company. Coordinating technical staff by enforcing company
systems, policies, procedures, and productivity standards and disciplining
staff where appropriate.Ensuring that every technician is presentable and has
all the tools and documentation needed when going out to customers.Actively monitoring the messages on the technical group
to ensure smooth flow of work throughout the day.Handling any challenges technicians are facing in the
field promptly and reporting any unsolved problems to the Managing
Director urgently.Performing any other duties as required by management from time to time.Qualifications:Bachelor's degree in a relevant field (preferred)Proven experience in a technical management roleStrong leadership and communication skillsExcellent problem-solving abilitiesAbility to work under pressure and meet deadlinesKnowledge of office automation systems (preferred)
Benefits:Competitive market-related salary based on experienceProfessional development opportunities
If
you are a motivated and talented individual with a passion for technology and
customer service, we want to hear from you! Please submit your resume and cover
letter to finance@vlink.co.za with the
subject line "Senior Technical Manager Application."
22d
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