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People of !!! Ready to break free from financial constraints and live life on your terms? With cutting-edge technology at your fingertips, achieving your dreams has never been easier. Expert mentors will guide you every step of the way.Invaluable resources to ensure your success.Don't miss out on this opportunity to transform your life! Take the leap towards financial freedom now! Find More: https://www.bigbugsin2hour.com/Youtube video link: https://youtu.be/N7U4YQtotT0Please watch this Testimonial: https://drive.google.com/file/d/1L7tw1IZh4Uzl3Mg-6UVZjmi_dtKEC16-/view?usp=sharing&t=47
8h
1
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
9h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
9h
1
Description
Are you…
A travel consultant who loves working in the travel industry?The person your friends always turn to for suggestions on their holiday destinations?Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?Someone who thrives in a fast paced and fun working environment?
Yes? Read on…
Ten is looking for a passionate, motivated and resourceful individual to join our Travel team. As a Travel Specialist you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high net worth members, complex flight inclusive itineraries covering several destinations within UK, Europe and world-wide.
Your exceptional customer service skills, commercial judgement, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue and repeat usage of Ten for travel and other jobs throughout the business.
The role will based on a fixed shift pattern and will require some evening and weekend shifts.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Requirements
We are looking for:
Fluency in English and Italian. Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skillCandidate will need to be based in Cape TownMinimum of 5 years’ experience in outbound retail leisure travel essentialRecent GDS experience is essential (within the last 2 years), Amadeus preferable.Energetic and motivated team players who enjoy the challenge of meeting and beating targetsPeople who are passionate about delivering high quality personalised customer support and have excellent r...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTY5OTgzP3NvdXJjZT1ndW10cmVl&jid=1160091&xid=2906169983
9h
1
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the German market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and German is required. Excell...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MzQzNTUyNj9zb3VyY2U9Z3VtdHJlZQ==&jid=1296771&xid=53435526
9h
1
SavedSave
Our client is a tech start-up making life better for everyday households in Africa. They provide solar-powered electricity at an affordable price to households across Malawi and Uganda who live off the grid. They operate through a network of agents and meet the challenges of last-mile distribution with technology, through an in-house developed platform called Ofeefee.
The role is multi-faceted in that it involves far more than pure software development. They are looking for a candidate with rigorous and structured thought, and the discipline to deliver exceptional tech projects, but with an interest in learning business, finance and operational skills.
Minimum Requirements
Commercial Effectiveness Front-end & Back-end SkillsAPI & Micro-services build and Management System Architecture User Experience Design
They do not have a specific tech stack and they use Zoho- a low-code platform where they are using a language called Deluge.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDIyODkyOTE4P3NvdXJjZT1ndW10cmVl&jid=1557521&xid=2422892918
9h
1
SavedSave
Our client is a tech start-up making life better for everyday households in Africa. They provide solar-powered electricity at an affordable price to households across Malawi and Uganda who live off the grid. They operate through a network of agents and meet the challenges of last-mile distribution with technology, through an in-house developed platform called Ofeefee.
The role is multi-faceted in that it involves far more than pure software development. They are looking for a candidate with rigorous and structured thought, and the discipline to deliver exceptional tech projects, but with an interest in learning business, finance and operational skills.
Minimum Requirements
Commercial EffectivenessFront-end & Back-end SkillsAPI & Micro-services build and ManagementSystem ArchitectureUser Experience Design
They do not have a specific tech stack and they use Zoho- a low-code platform where they are using a language called Deluge.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDMxMDU4NDAzP3NvdXJjZT1ndW10cmVl&jid=1557523&xid=1031058403
9h
1
SavedSave
Key Responsibilities & Accountabilities
Managing the day to day running of business-to-business accounts.Speaking to existing clients daily and ensuring they are receiving the best service.Ensuring businesses are utilising the site effectively and that they achieve the best results.Resolving any queries business clients may have using our product either over the phone, email or Live Chat.Advising clients on how to improve their experience and results.Confidently and effectively dealing with initial complaints.Assisting the Sales Team with business client retention and renewals.Conducting Webinar training sessions.Attending client visits and conducting onsite training sessions.Recognising upsell opportunities & forwarding sales leads to the relevant teams.Proactively contacting clients in accordance with the companies SLAs/Client Response PromiseOrganisation of workload to ensure task lists and targets are achieved.Regularly updating traffic light alerts according to account performance.
Personal Requirements
Experience working in a non-scripted environment.You need the ability to think on your feet and be an exceptional communicator.Extremely organised with a high level of attention to detailAbility to multi-task and work as part of a teamBe a team player with confidence, energy, and enthusiasm.Highly motivated with a passion for delivering exceptional business client services.Previous business client service experience in an office environmentPolite Telephone MannerExcellent Literacy and numeracy skillsGood PC skills with the ability to learn new systems quickly.Proven experience of client service excellence
Experience and Qualification
Business to business client services experienceWorking experience in a non-scripted office environmentMust have Matric/Grade 12Clear criminal recordExceptional communication skillsComputer literate - familiar with Microsoft Office
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI1OTMwMzI2P3NvdXJjZT1ndW10cmVl&jid=1538838&xid=2825930326
10h
1
SavedSave
Overview
My Client a Well established NPO with a Facility / Establishment in Cape Town – which offers Care for the Aged – Assisted care as well as Childcare, is urgently recruiting for a Social Worker who will take responsibility for the provision of social work and psychosocial services to residents, both children and older persons, placed at the Facility / Establishment. Further, they are responsible for ensuring that the various residential programs are compliant with legal (Children’s Act and Older Persons Act) and departmental (as per TPA and Norms and Standards) requirements. The social worker will always adhere to the Facility / Establishment Social Work Policies, Procedures and Forms & Compliance with Norms and Standards.
Education Requirements
University Degree / Diploma - Social worker / or similar
Competencies Required (Must Have):
Degree / Diploma in Social Work Registration with SACSSPMust have a clean police clearance certificate and clean Form 29 name clearance on Child Protection Register.At least 3-5 years’ experienceAbility to work quickly and efficiently within a pressured environmentMust have experience working with children and older personsExcellent administration and computer skills
General Duties and Responsibilities:
This position is required to:
Ensure that the CYCC (Child and Youth Care Centre) is compliant with all legal and departmental requirements with regards to Norms and Standards. This includes implementing, supervising, monitoring, and ensuring efficiency in the running of all programs at the CYCC, which includes:Residential care programsAdmissions, screening of placements, reception into care, orientationTherapeutic programsAssessments, therapy, counselling, life skills, group work, implementation of care plan / IDPDevelopmental programsDaily stimulation program, daily structured routine, assessment, care plans / IDPs, independent living, life skills, promotion of children’s rightsPermanency plans, IDP’sTemporary safe carePlacements, assessment, rights, and responsibilitiesProtection from abuse and neglectChild abuse protection policy, incident reporting, behavior management, complaints procedures, promotion of children’s rights and responsibilities, education/training of carers in the prevention of child abuse and neglectAssessmentSocio-emotional child assessments, family contact, care plans / IDPsFamily reunificationObserving and assessing parent-child interactions, reporting feedback to the external social worker, promotion of family reunification whenever possibleAftercareIndependent living pro...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE1Mjc2NDc3P3NvdXJjZT1ndW10cmVl&jid=1292356&xid=2715276477
10h
1
SavedSave
Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
10h
1
SavedSave
Position: Registered Nurse Theatre Scrub Cardiac Surgery
Location: Cape Town
Closing Date: 12.09.2023
Are you a passionate and dedicated Registered Nurse looking for a rewarding career opportunity? We are seeking a skilled healthcare professional to join our team and provide exceptional patient care. If you are committed to delivering quality healthcare, we want to hear from you!
Key Responsibilities:
As a Registered Nurse, you will play a crucial role in delivering high-quality patient care and maintaining hospital standards. Your responsibilities will include:
Audit health records to ensure compliance with hospital standards.Ensure efficient control and management of medical stock, including accurate charging and crediting.Stay updated with the latest research in the nursing discipline to enhance your knowledge and skills.Administer patient care according to your Scope of Practice and take full responsibility for these activities.Contribute to holistic patient care and participate in shift handover reports.Communicate effectively with patients, addressing their care needs and promoting their health and well-being.Follow infection prevention principles and standard precautions rigorously.Maintain positive relationships with patients, their families, and visitors.Execute all procedures in compliance with hospital standards.Refer patient and doctor complaints to the units sister-in-charge.Fulfill all departmental duties as assigned by supervisors.Provide and oversee evidence-based nursing care, ensuring patients have appropriate care plans.Communicate any changes in patients health status to healthcare practitioners.Administer and store medication in accordance with company policy.Scrub in theatre
Skills Profile:
Education:
Registration with the South African Nursing Council as a Registered Nurse/Midwife or equivalent NQF 7 qualification.A Diploma in Operating Theatre Nursing would be advantageous.
Work Experience:
Relevant experience in the nursing discipline.Capacity to implement and maintain standards of health practice required by accredited bodies and appropriate health legislation.Experience in cardiac surgery is preferred.Ventilator experience is advantageous.
Knowledge:
Proficiency in scrubbing techniques.Knowledge of post-anesthetic recovery techniques.If you are a dedicated Registered Nurse who is committed to providing exceptional patient care, we encourage you to apply. Join our team and make a meaningful impact on the lives of our patients.
To apply,...
https://www.ditto.jobs/job/gumtree/335644114?source=gumtree
10h
1
One of our top clients looking for in the beauty industry that provides specialized nail education is looking for a mentor/educator.
Qualified in Complete Nail Technology including
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & Sculpting
Hard Skills:
Must be Qualified in complete Nail Technology including:
Basic manicure and PedicureGel Overlays, Tips & SculptingLiquid & Powder Acrylic Overlays, Tips & SculptingNail Art Skills
At least 3 year experience working in the industryAdvance nail application skills in the above systemsAt least 1 year training/educating experienceAssessor/Moderator will be a bonusMust have strong computer experience – Daily software used: Virtual Academic Centre & Dashboard , One Drive - file share, Outlook emails & online calendar, Excel & Word
Soft Skills
Passionate about education, the beauty industry & nailsWell presentedPunctualClear English diction compulsory as training will be in English. If English is not the first language that is not a problem, however accent must allow for clear communication in EnglishThe position requires strong inter-personal, organisational, admin and multi-tasking skillsTime management essential, with the ability to complete work timeously and ask for support when neededAbility to work well with a team and assist team members when needed.
Non-Negotiables:
Bi-Monthly Traveling will be required – EC/PE/Garden Route (costs covered by company)Bi-Monthly instore demo days with a sales consult to promote new products, product launches, troubleshooting (but not instore training).Bi-Monthly Bimonthly AM and PM pre booked internal training does occur and is compulsory. (7.30-8.30Am remote training/ 17.30-18.30 remote training – eg of times, please note they may differ)Working hours: 8am – 5pm @ Academy Rondebosch. Weekend trainings may apply when needed. Will be booked in advance and leave days given accordingly.Would need to follow strict SOPs, complete training will be provided prior to start date and ongoing. Ongoing training may occur before or after working hours.No additional work, beauty salon or otherwise, is permitted during the week or weekend.
Additional Information:
Academy Phone & Laptop supplied (Minutes & data included) for work calls and use onlyMust have Car/valid driver’s licenseWould need to live in one of the following or surrounding areas:
Rondebosch
Athlone
Ottery
Observatory...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDMxNzY2NjUwP3NvdXJjZT1ndW10cmVl&jid=1751287&xid=2431766650
10h
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/776716915?source=gumtree
10h
1
SavedSave
Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Middle East market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Arabic is required. E...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA3MDYzODc2P3NvdXJjZT1ndW10cmVl&jid=377164&xid=2507063876
10h
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when required Must be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/3992419714?source=gumtree
10h
1
Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083
10h
1
POSITION OVERVIEW
This position is purely an administrative function within the Sales Department and includes responsibilities that support the Sales Team.
RESPONSIBILITIES & DUTIES
Manage the full administrative function of the Sales Team which includes:Cross-checking of confirmedReconfirmation of all bookingsLiaise with the Finance Team on invoice paymentsLiaise with Safari & Camp OperationsIdentify problems on a file and immediately notify the Sales Consultant and when applicable, the Line ManagerAny other administrative tasks as may from time to time be directed by the Line ManagerBuild and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the administrative processAlways provide proactive support to colleagues but especially during peak or leave timesStrong support to the team to ensure we reach our departmental targetFollowing and adhering to all sales procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3rd party suppliers), and the countries in which we operateUse systems to their maximum potential and plan an active role in helping to improve where possibleAlways look for ways to support and assist the Sales Team and plan an active role in increasing their performance.
REQUIREMENTS & QUALIFICATIONS
Interest in the safari industryWorking knowledge and understanding of the safari industry is preferredStrong administration and organizational skillsMeticulous attention to detailGood communication skills, a service delivery mindset and a strong customer service focusMust work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupEnergetic and eager to learnMust be computer literate and able to use email / MS Word / MS ExcelCertificate / Diploma / Degree in Travel
REQUIRED WORK PRACTICES
Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholdersAs a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operatorThe company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.When staff events happen within workin...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTE2NTM4Njc/c291cmNlPWd1bXRyZWU=&jid=1371282&xid=811653867
10h
1
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CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.
The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role.
Responsibilities
Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.
Minimum Requirements
Matric2+ years’ experience as a Customer Service Team Leader on social media/retails campaignsGood career track recordKnowledge of telecoms / Technology /Digital industry desirableExcellent written and verbal communicationProficiency in Excel and PowerPoint
Become a vital part of a dynamic, passionate, and results-oriented team!
https://www.ditto.jobs/job/gumtree/1455092542?source=gumtree
10h
1
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Our client is a web hosting company of approximately 300 people, with teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine and India. We see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.
Are you eager to continually deliver improved customer value and internal efficiency by helping to develop quality, innovative software? Our software engineering & product team could use your skills, passion and experience to develop solutions that will help keep thousands of websites online.
We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology. We work together in self-organising teams that take full responsibility for their part of our ecosystem and require an understanding of agile development philosophies. The team is based at the company’s head office in the Tygervalley area in the Western Cape.
As Scrum Master, you will form part of a team that will be responsible for: the development, integration and maintenance of bespoke and 3rd party web applications; providing innovative tools and ensuring a seamless, intuitive hosting experience to our customers. As Scrum Master you will be a servant leader, custodian of the team’s Scrum Process, coaching and mentoring the teams in the Agile mindset, weaving Continuous Improvement thinking into their efforts to deliver quality incremental changes to the product.
Overall disposition
The ideal candidate will have a passion for:
Mentoring (Team members as well as other Scrum Masters)Optimal systems and simple proceduresAgile development and a self-organising team environmentSharing ideas and innovationCollaborating to achieve resultsEffective communication and conflict resolution
Responsibilities
Ensuring the team lives AgileChampioning self-organised and cross-functional teams.Working with the team to remove impediments to delivering the next increment.Assisting with reporting, progress tracking, internal and external communication to improve transparencyProviding support through servant leadershipFocus more on practical implementation rather than theory
Requirements
Required Skills/Qualifications
Experience working in a Scrum Master role for a minimum of five years +Expert knowledge of AgileProven track record of regular incremental delivery within a complex environment, multiple platforms and internal system dependenciesJIRA experience will be advantageousOne or more related certification...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTI2NzY4NzM/c291cmNlPWd1bXRyZWU=&jid=375220&xid=192676873
10h
1
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Responsibilities:
Drafting eye catching job adverts and job descriptionsManaging all stages of the recruitment process, with direct involvement in CV sifting, assessment tasks and phone/face to face interviewsProactively sourcing and selecting candidates from various talent poolsManage internal application process and referral schemesManaging candidate application journey via CRMPartner with colleagues to promote hiring processes and deliveryNetworking among potential candidates for referralsTo find and address bottlenecks in recruitment processesDesign, plan and execute Advertising/Marketing campaigns (Social Media; LinkedIn; Job Portals)To stay updated on recruitment market trends relevant the company and feed back to key stakeholdersSharing recruitment campaign reports and learningsAnswering general queries and administration relevant to live campaignsPerform Reference/Verification checks for an external clientClient Account managementPipeline / Talent pool creation
Requirements
Candidate to be based in Cape TownAn extremely high level of motivation and driveExceptional communication skills - both written and verbalMeticulous levels of attention to detailHighly attuned interpersonal skillsConfidence and experience in making qualitative decisionsAbility to think outside the box and find hard to reach talentExceptional stakeholder management abilityIdeally previous experience hiring for IT/Software/Developer style rolesMinimum of 3 years’ work experience (Administrative/Recruiting/Marketing)Foreign Language skills advantageous but not required (European)Excellent computer skills (MS Office; Emailing; Internet; Social Media; CRM/Job Portals; LinkedIn)Advanced computer skills a plus – Google Ads; Web Design; SEO
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTMzODg5MzY1P3NvdXJjZT1ndW10cmVl&jid=1183434&xid=3933889365
10h
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