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Results for call centre in customer service in "call centre in customer service", Full-Time in Jobs in Cape Town in Cape Town
1
SEEKING FLUENT SWEDISH SPEAKING CALL CENTRE AGENTS On-site, Foreshore, Cape TownWe are looking for Swedish speaking call centre agents fluent in speaking, reading and writing.You will be required to respond to phone calls, webchat/email queries from international customers in SwedishShifted EnvironmentQualifications are advantageousEssential:6 months International Call Centre experienceSales experience MatricClear criminal and credit recordHigh level of English and Swedish proficiencyComputer literacyAttention to detailAvailability to work shifts Commission and shift allowancePlease upload your cv onto our portalhttps://www.jobplacements.com/Jobs/C/Call-Center-Representative-Swedish-Speaking-1281462-Job-Search-04-16-2026-03-00-15-AM.asp?sid=gumtree
9d
Job Placements
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We are seeking a proactive and customer-focused Service Desk Agent with strong experience in incident and event management within a call centre or service desk environment. The ideal candidate will be responsible for monitoring systems, ensuring timely and accurate communication with clients, and consistently meeting Service Level Agreements (SLAs). The successful candidate will demonstrate excellent communication and telephony skills, with the ability to engage professionally with stakeholders and handle multiple tasks efficientlyWhat youll do:Provide proactive system monitoringTo ensure that we communicate accurately and timeously with the relevant clients regarding Incidents loggedMeeting of the relevant Service Level Agreements in the Call Logging System by the Service DeskEnsure that calls are assigned to the next resolver groups within the specified timeframesWorking well with another colleague/team player/ willing to assistEnsure that all correspondence is adhered to, executed, or noted in the correct mannerFollowing instructions including customer Working Instructions (WI) or management instructionsGo-getterYour Expertise:Telephony soft skills qualifications and/or Call center/Service Desk experienceEnglish - Can converse and has the necessary email skills to be able to deal with relevant stakeholdersExcellent Customer Interaction and communicationService Desk ExperienceCall Centre ExperienceEvent Management ExperienceIncident Management ExperienceMulti-tasking skillsTelecommunication experienceExcellent customer interaction.Positive attitude required with excellent telephone etiquetteTeam player with good work ethic and attendance recordSelf-driven - Get the job doneStrong event management abilities with customer focussedRequires performing daily application availability checks and event monitoring tasksStrong sense of responsibility in taking ownership of problems and seeing them through till completion.Excellent customer satisfaction, interaction and engagementCall Centre ExperienceService Desk ExperienceQualifications:Qualifications EssentialNational Senior Certificate/ Matric/ N3/ Grade 12A+N+Pass typical recruitment checks (reference, criminal checks, etc.)Qualifications PreferredITIL v3 certification
https://www.jobplacements.com/Jobs/S/Service-Desk-Agent-1282560-Job-Search-04-20-2026-09-00-15-AM.asp?sid=gumtree
4d
Job Placements
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Our client, who is a leading Technical Services Provider in Cape Town, is seeking a Customer Service and Support Consultant to provide professional support to both internal and external customers. Part of the duties stipulated will include advising and educating customers on the different billing models, handling monthly account queries via telephone, WhatsApp chatbot, and company ticketing system, as well as managing help tickets which includes creating, assigning, escalating, following up, and resolving tickets. You will also be performing administrative duties such as following up of failed communication with customers, updating of customer profiles, reporting, and sending bulk emails and SMSs to customers. Requirements:Matric2 Years of experience in a call centre/customer support environmentComputer literacy with proficiency in MS Outlook, MS Excel, and MS WordBilingual with formal business writing and professional communication in both Afrikaans and EnglishStrong administration, organising, and problem-solving skills Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/C/Customer-Service-Support-Consultant-1282137-Job-Search-04-24-2026-00-00-00-AM.asp?sid=gumtree
1d
Job Placements
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Job PurposeThe Customer Service Consultant is responsible for delivering professional, efficient, and high-quality customer support across multiple communication channels. The role focuses on resolving customer queries, managing support tickets, and ensuring excellent service delivery in line with company standards and service level agreements (SLAs).Key ResponsibilitiesProvide professional support to both internal and external customers in line with established SLAs.Assist and educate customers on company procedures, including various billing models.Handle monthly account and e-wallet queries via telephone, WhatsApp, and the ticketing system.Log, assign, track, escalate, and resolve customer support tickets effectively.Build and maintain strong customer relationships through excellent service delivery.Collaborate with team members to ensure consistent and high-quality customer support.Perform administrative duties including:Following up on failed communicationsUpdating customer profilesCompiling reportsDistribute bulk email and SMS communications to customers.Minimum RequirementsGrade 12 (Matric).Minimum of 2 years experience in a call centre or customer support environment.Computer literacy (MS Office and Internet).Own reliable transport.Preferably residing in the Northern Suburbs.Skills & CompetenciesStrong administrative and organisational skills.Excellent problem-solving ability.Effective time management skills.Professional communication and formal business writing skills.Ability to remain calm and composed under pressure.Proactive mindset with the ability to prevent escalations.Customer-focused with a positive attitude and passion for service delivery.
https://www.jobplacements.com/Jobs/C/Customer-Service-Consultant-1280668-Job-Search-04-14-2026-00-00-00-AM.asp?sid=gumtree
11d
Job Placements
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Role OverviewWe are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesCustomer Service & Platform SupportProvide prompt, professional customer support via multiple communication channels.Assist clients with platform navigation, trading processes, and basic technical queries.Resolve customer complaints efficiently and ensure high levels of client satisfaction.Maintain accurate records of customer interactions and transactions.Stay informed on platform updates, system changes, and relevant market trends.Maintain strict customer confidentiality at all times.FICA & Compliance ResponsibilitiesConduct client identification and verification (KYC), including the collection and verification of required documentation (ID, proof of address, source of funds, etc.).Ensure all FICA verification is completed prior to onboarding or transaction finalization.Perform ongoing client monitoring in line with regulatory requirements.Identify and report suspicious or unusual transactions related to potential money laundering or terrorist financing to the Financial Intelligence Centre (FIC).Accurately record and report discrepancies identified during the verification process.Maintain proper record-keeping of client documentation and transactions in accordance with FICA requirementsMinimum Requirements:Matric / High School qualification (required).Minimum 12 years customer service experience (call centre, financial services, or client-facing roles preferred).Excellent verbal and written communication skills in English (additional languages are advantageous).Strong problem-solving, multitasking, and analytical skills.High attention to detail and accuracy, particularly in compliance-related work.Computer literate with working knowledge of MS Office and CRM/customer service systems.Basic understanding of financial regulations (FICA/AML knowledge advantageous; training will be provided).Ability to work rotational shifts
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1254837-Job-Search-04-04-2026-00-00-00-AM.asp?sid=gumtree
13d
Job Placements
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Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers across multiple channels while assisting with account verification (FICA), deposits, withdrawals, and general account queries.Key ResponsibilitiesProvide telephonic, email, live chat and WhatsApp support to customersAct as a liaison between customers and internal departmentsAssist customers with account queries, complaints, billing, cancellations and general enquiriesAssist customers with placing bets, refunds and cancellationsGuide customers through the website and mobile platformRegister new customers and activate accountsVerify customer information and perform FICA verification and compliance checksAccurately capture and update customer and payment informationManage customer deposits and withdrawal requestsAssist customers with withdrawal procedures, requirements and timelinesInvestigate and resolve withdrawal queries, such as delayed or declined withdrawalsLiaise with Finance, Risk and Trading departments to resolve customer queries and ensure withdrawals are processed timeouslyEscalate priority or unresolved queries to relevant departmentsLog website/system errors and report technical issuesInform customers of promotions, deals and new offersDeliver onboarding scripts and explain promotional terms where requiredFollow up on customer queries where necessaryOpen, update and close customer interaction recordsAssist with customer satisfaction reporting and feedbackStay up to date with system, policy and product changesLiaise with the software providers support where necessaryRequirementsMatric / Grade 1212 years customer service or call centre experience in online gaming Previous online gaming/betting experience requiredStrong communication and customer service skillsHigh level of integrity and confidentialityAbility to work rotational shiftsInterest in sports and online gaming is advantageousMust live in Cape Town / Century City or be able to commute
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Online-Gaming-1277583-Job-Search-04-02-2026-04-05-33-AM.asp?sid=gumtree
23d
Job Placements
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Key Accountabilities/ PrincipleResponsibilities Ensure that all duties are performed in accordance with the companys Quality Management System and OHS Management System requirements. Primary DutiesProcessing of faults and incidents on the CAFMSEscalate high priority calls to appropriate operational representativesAccurately capture, process and close job records on the CAFMS system, ensuring faults are correctly identified and that root cause analysis and corrective actions are documented accordinglyIssue all CAFMS records to the correct operational representativeIdentify and report on status of faults/incidents and drive to closureReceive, verify and capture job completion information and relevant documentation from operations for accurate record keeping on the CAFMS systemEnsure supporting documentation is uploaded against all records on the CAFMS where applicableFollow up on all tasksProduce a daily report on all requests logged with the helpdesk and distribute to applicable onsite managers highlighting the current status of each request Ensure all completed tasks are closedHighlight incomplete tasks and drive for closureUpdate task status for client informationProduce CAFMS reports and submit to operational representatives weeklyIt should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required. Key Skills and ExperienceGrade 12Min 2-year relevant working experience preferably in Facilities ManagementComputer literate (MSOffice)People and Management SkillExcellent literacy skillsGood interpersonal relationsGood communication skillsAbility to work in a teamCustomer focusedGood organisational skills and ability to prioritise tasksAbility to use initiativeAdhere to deadlines and targetsAbility to multi-skillAnalytical and quick thinkingHave a professional attitudeProblem solving skillsSelf-motivated and work independentlyTake ownership of tasksIntegrityService orientatedTake ownership of tasksKey result areasUnderstand role of reporting to the business and client.Understand role of ensuring output is aligned with businessUnderstand interworking with various teamsUnderstand that feedback and communication is critical to success.https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator-1279605-Job-Search-04-10-2026-00-00-00-AM.asp?sid=gumtree
12d
Job Placements
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Requirements:Fluent in Dutch and English (spoken and written) bilingual fluency is mandatory.Preferably experience in call center customer service.Comfortable with complex and technical computer systems.Team player with an international outlook.Willingness to work irregular shifts, including weekends (Operating hours: MonSun, 07:0022:00 NL time).Flexible work hours post-training: 40 hours/week standard, 36 or 32 hours possibleWhy join us?Be part of a dynamic, international airline environment.Make a real impact on passengers travel experiences.Continuous development and cross-training opportunities.Paid training to fully prepare you for your new role.
https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-Bilingual-Native-Dutch--En-1276411-Job-Search-03-30-2026-04-18-11-AM.asp?sid=gumtree
1mo
Job Placements
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Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1265338-Job-Search-2-24-2026-3-14-28-AM.asp?sid=gumtree
2mo
Job Placements
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Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
10mo
Job Placements
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