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1
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This role
is for a managed service provider that provides helpdesk services to multiple
customers. Their primary objective is to provide Level 2 support and
proactively review client requests or tickets and apply technical/process
knowledge to resolve them without breaching service level agreement (SLA). The
successful candidate will assist with design and deployment of new solutions to
customer environments.
Ensuring adherence to all processes within the client environment and the
maintenance of a high degree of client satisfaction across all assignments.REQUIRED LEARNING · Grade 12 + Computer Literate · A+ N+ or equivalent job experience· Desktop
hardware and software· Proven experience of solving
complex problems.· Knowledge of relevant
Technology, Products and Service.· Knowledge in ticketing
tools.· Own vehicle and valid SA
driver’s license · Occasional field work might be
required to assist with support calls.· Relevant
qualification in IT or a demonstrated equivalent work experience will be
accepted.· Managed service provider
experience (Advantageous)· 2 -3 years’ experience in: Azure, MS Office 365, MS
Teams, Sarepoint (Advantageous)
KEY JOB OUTPUTS · Manage the business relationship
with the client· Provides Level 2 support at the
service desk.· Act as escalation point for
Level 1 service desk agents.· Performs preventative
maintenance activities on certain products· Perform hardware and software
installations· Takes routine service calls and
performs basic maintenance and support.· Responsible for troubleshooting,
installing, maintaining and hardware break-fix· Maintain SLA requirements (both
internal and external)· Ensure accurate completion of
job cards· Work independently without
supervision· Ensure completion of ticket is
within agreed SLAs.· Analyses incidents / requests to
produce knowledge articles to enhance the knowledge base as quick referral for
L1’s · Proactively identifies problems
and errors before they impact a client’s service.· Update tickets in a timely
manner with the required level of detail on the progress and resolution of the
ticket· Ensures all changes are carried
out with proper work/change approvals.· Setup workstations and configure
end-user software / hardware and upgrade existing client desktops.· Monitors client infrastructure
and solutions.· Liaise with all stakeholders
(vendors, exporters/importer, and colleagues to expedite a resolution of a
ticket.· Managing calls, emails and
tickets at the services desk and provide telephonic support to clients where
required.· Execute approved maintenance
activities. (These activities could include system patching; system upgrades or
configuration changes etc.)· Will be required to work standby
shifts from time to time. APPLICATIONS/ENQUIRIES Email your
CV and motivational letter to: employment@itnaledi.co.za
2d
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Junior IT Technician between the age of 20 to 30 required.
We are looking to fill the position of a JUNIOR IT TECHNICIAN
Salary: R 8 000.00 + Fuel Allowance
Full Time Position
Responsibilities:
· Service Desk and Onsite Support
· Software and Hardware Support
· Setup Printers, Network devices etc..
· Network Cabling and Installations
Requirements and Qualifications:
· A+
· N+ ( Will be an advantage)
· Knowledge of Microsoft Applications
· Valid Drivers Licence (Must have own Vehicle)
· Good Communication Skills
Email CV to: jobs@plexus-is.co.za
or
Call: Rajesh 083 792 5450 / Dillon 082 787 5854
7d
1
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We require the services of an experienced (at least 2yrs. experience) ISP technician to be based at our Cape Town offices. The job involves working with a dynamic team of young people. Your role would include troubleshooting internet issues, troubleshooting Fibre, Wireless and ADSL links as well as general email and hosting support. You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes:Basic working knowledge of PC and Apple hardware, software, networking, peripherals, Internet setup, email setup and associated basic troubleshooting.Good client liaison skills – experience working with clients face to face and telephonically. Neat, presentable and organised – in appearance and within the work environment.Attention to detail.Ability to work unsupervised.Punctual and reliable.Hard working and willing to learn.Must reside in Cape Town.Drivers license is essential.Technical Requirements: ISP Helpdesk Services – Fibre, Wireless and ADSL troubleshooting Knowledge of Mikrotik Router OS, Ubiquiti as well as Cisco switches an advantage. IT Help desk support skills – Internet trouble shooting (Min 1 year experience) Web hosting / Email Trouble Shooting (Min 1 year experience) Setup of WAN routers such as ADSL routers, Fibre routers as well as the ability to troubleshoot such devices essential. Setup of Wireless access points (Not limited to TP Link, D-Link, Unifi, Reyee etc.) Linux experience is a big advantage.Salary: R6000 - R8000 per month.Send your CV to jobs(at)pcn.co.za for review.*Please note that if we do not get back to you within 2 weeks, it simply means that the position has been filled or you do not qualify for the position.
8d
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Help Desk Technician responsibilities include:
·
Serving as the first point of contact for customers seeking technical
assistance over the phone or email
·
Performing remote troubleshooting through diagnostic techniques and
pertinent questions
·
Determining the best solution based on the issue and details provided by
customers
Responsibilities
·
Serve as the first point of contact for customers seeking technical
assistance over the phone or email
·
Perform remote troubleshooting through diagnostic techniques and
pertinent questions
·
Determine the best solution based on the issue and details provided by
customers
·
Walk the customer through the problem-solving process
·
Direct unresolved issues to the next level of support personnel
·
Provide accurate information on IT products or services
·
Record events and problems and their resolution in logs
·
Follow-up and update customer status and information
·
Pass on any feedback or suggestions by customers to the appropriate
internal team
·
Identify and suggest possible improvements on procedures
Requirements and skills
·
Proven experience as a help desk support technician or
other customer support role
·
Tech savvy with working knowledge of office automation products,
databases and remote control
·
Good understanding of computer systems, mobile devices and other tech
products
·
Ability to diagnose and resolve basic technical issues
·
Proficiency in English
·
Excellent communication skills
·
Customer-oriented and cool-tempered
If you are interested please send your CV to jobs@trekit365.co.za.
SALARY: R5000 – R6000
MEDICAL INSURANCE
17d
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