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ð??¯ Key Focus of the RoleYou will be responsible for:Providing hands-on technical support and maintenance for ERP and business-critical systemsEnsuring optimal performance of SAP, Evolve, and XperteckSupporting system enhancements, upgrades, and implementation projectsMaintaining high levels of data integrity, service quality, and user satisfactionProactively identifying system improvements and preventing recurring issuesð??§ Core ResponsibilitiesERP System Support & MaintenanceProvide application support to internal users and external stakeholdersTroubleshoot, diagnose, and resolve system issues efficientlyAssign priority levels to logged calls (Low / Medium / High / Urgent / Critical)Perform root cause analysis on recurring incidentsMaintain and monitor system performance to ensure uptime and reliabilityCarry out scheduled system maintenance tasksSystems Covered (Non-Negotiable Experience Required)SAPEvolveXperteckCandidates must have proven hands-on working experience supporting at least one of these systems, with strong preference given to those experienced in multiple platforms.Continuous Improvement & ProjectsAssist with ERP product enhancements and new developmentsParticipate in pre- and post-implementation supportProvide system expertise during divisional and cross-functional projectsRecommend improvements to business processes and system usageMaintain and enhance the Help Desk knowledge baseData & ReportingMaintain data quality and integrity across systemsWork with databases, reporting tools, and query systemsDocument technical procedures and newly developed functionalityStakeholder & Supplier ManagementProvide clear, professional communication to all stakeholdersManage relationships with approved 1st and 2nd level support suppliersParticipate in weekly problem-analysis meetingsSupport Alert Management processesâ?? Minimum RequirementsDiploma or Certificate in Information Technology (System Support or similar)Minimum 5 years experience supporting ERP systems in a production, customer-facing environmentStrong experience working with:SAPEvolveXperteckExperience with database systems, reporting tools, and queriesStrong troubleshooting and analytical skillsExcellent verbal and written communication skillsStrong time management and prioritisation abilityAbility to build professional relationships across departmentsTeam player with a strong d
https://www.jobplacements.com/Jobs/E/ERP-Systems-Software-Support-Specialist-Assistant-1264703-Job-Search-02-20-2026-10-21-53-AM.asp?sid=gumtree
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Job Placements
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Minimum requirements:Bachelorâ??s degree in IT or equivalent experience.Minimum five yearsâ?? experience in a similar role.Over five yearsâ?? experience in IT and project management for 50â??200 devices.Strong Microsoft Server management (2012R2 or above), including Active Directory, DHCP, DNS, GPO, and file services.Good knowledge of networking concepts, firewalls, routers, switches, Wi-Fi, IP protocols, and DNS.Experience with back-up procedures and tools, MS Windows/Windows Server, and Office 365.Knowledge of MS Azure, Microsoft PowerBI, and PowerPlatform is an advantage.Communicative, solution-oriented, and able to work independently.Personality Traits:Communicative.Solution-oriented.Independent.Detail-focused / organised.Proactive in learning and improvement.Duties and responsibilities:Ensure the stability, performance, and security of the local application and infrastructure environment.Manage all local infrastructure, applications, technical security, backups, disaster recovery, releases, maintenance, and support contracts.Participate in the yearly budget cycle to support infrastructure planning and improvements.Provide end-user support for all users in the assigned region.Centralise all IT incidents and requests, ensuring proper handling of tickets according to priority.Keep users informed, escalate where needed, and follow up to close incidents and requests.Manage local suppliers by evaluating and selecting appropriate suppliers and promoting long-term, collaborative relationships.Oversee cooperative improvement initiatives and monitor service levels and costs.Oversee asset management, including budgeting, ordering materials, and maintaining clear records of assets and inventory.Manage software licensing by overseeing local software contracts and ensuring compliance.Establish and maintain all necessary documentation in accordance with requirements.Actively pursue knowledge of IT best practices. Please note that only candidates who meet all the requirements will be contacted for the opportunity. We look forward to receiving your application!
https://www.jobplacements.com/Jobs/I/IT-Infrastructure-Manager-1252649-Job-Search-02-20-2026-00-00-00-AM.asp?sid=gumtree
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Job Placements
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